Cancellation service N°1 in Singapore
Contract number:
To the attention of:
Cancellation Department – Wps Office
6 Raffles Quay #14‑06
048580 Singapore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Wps Office service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Wps Office: Easy Method
What is Wps Office
WPS Office is a cross‑platform office suite that provides document, spreadsheet and presentation tools plus PDF and cloud features. It offers a free tier for basic use and paid tiers (WPS Pro, WPS AI and bundles) that add advanced PDF tools, templates, OCR, e‑signatures, larger cloud storage and AI features.
How to cancel Wps Office
- iOS (App Store) - Open Settings on your iPhone/iPad, tap your Apple ID, choose Subscriptions and turn off auto‑renewal for the WPS subscription at least 24 hours before the period ends. Apple handles billing and refunds for App Store purchases; WPS cannot cancel an App Store subscription for you from its site.
- Android (Google Play) - Open Google Play, tap your profile → Payments & subscriptions → Subscriptions, find WPS and cancel per Google Play’s process. Google Play handles billing and refund requests for purchases made through Play.
- Web (direct via WPS) - Sign into the Subscription Management Center on wps.com, locate the active Premium/Pro/AI plan, disable auto‑renewal and confirm cancellation. If you paid WPS directly, cancellation and billing questions are handled via your WPS account or WPS support.
- By post or formal notice - If you need to send a written cancellation or dispute, send it by registered mail (raccomandata A/R) to WPS SOFTWARE PTE. LTD., 6 Raffles Quay #14‑06, Singapore (048580). Include your account email, order number, purchase date and a clear cancellation request.
What happens when you cancel
When you cancel auto‑renewal, your subscription normally remains active until the end of the paid period; you retain access to paid features until that expiry. Cancelling prevents future charges but does not usually delete your WPS account or stored files - cloud documents and local files remain unless you remove them. Deleting the WPS app from a device does not automatically cancel subscriptions billed through the App Store or Google Play.
Will I get a refund?
WPS’s general policy is that subscription payments are non‑refundable: cancelled subscriptions typically continue until the period end and no partial refunds are issued. Exceptions are limited - refunds may be considered for technical faults, duplicate charges, or where required by law, and are made at WPS’s discretion. One‑time licensed products with an activation code are usually eligible for a full refund within 30 days of purchase. Virtual/in‑app purchases are generally non‑refundable after delivery, except for service faults or duplicate billing; approved refunds are issued to the original payment method and typically take 5 - 30 business days to process.
Wps Office plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| WPS Standard (Free) | C$0.00 | Free / Always | Basic PDF tools, free PDF reader, limited templates, 1 GB cloud, 47 formats supported |
| WPS Pro (Annual) | ≈ C$4.00/month (billed US$35.99/yr) | Annual | Full PDF features, document conversion, unlimited templates, OCR, e‑signature, 20 GB cloud, ad‑free |
| WPS Pro (Monthly) | ≈ C$4.80/month | Monthly | Same as annual WPS Pro, month‑to‑month |
| WPS AI | ≈ C$16.00/month | Monthly | AI Spell Check, AI Translate, AI Photos, AI Writer, AI Chat PDF, AI Slides |
| WPS Pro + WPS AI (Annual) | ≈ C$171.00/year | Annual | Full PDF, templates, 20 GB cloud + all AI features |
| WPS Pro + WPS AI (Monthly) | ≈ C$14.40/month | Monthly | Same as annual Pro+AI, month‑to‑month |
Your consumer rights in Canada
Canadian consumer protection generally does not provide an automatic 14‑day cooling‑off right for digital services that are delivered immediately, such as subscription apps. That means WPS’s stated non‑refund policy for subscriptions is consistent with common practice in digital services. If you purchased through Apple or Google Play, platform refund and dispute mechanisms may apply rather than WPS’s own policy. For statutory protections or specific disputes, contact your provincial consumer protection office or consider payment provider chargeback options if appropriate and justified.
Customer experiences
Reviews are mixed. Several product‑review sites in Canada note WPS is a cost‑effective, easy‑to‑use alternative to Microsoft Office with a familiar layout and solid basic functionality. Conversely, many user reviews on public forums report aggressive upgrade prompts, automatic trial enrolments, unexpected charges and difficulty cancelling or unregistering - accounts describe the behaviour as misleading in some cases. There are also forum posts alleging unwanted installs or intrusive behaviour; weigh these experiences alongside the product’s features when deciding whether to subscribe.
Documentation checklist
- Order receipt or confirmation email, account email address, subscription ID or order number
- Payment proof (credit card or bank statement showing the charge), purchase date, device/store used (App Store, Google Play, or WPS direct)
- Screenshots of subscription status, billing page, or error messages; records of any contact with WPS or platform support
- Registered‑mail receipt if you send a postal cancellation or dispute notice
Common mistakes
Avoid these typical pitfalls: deleting the WPS app without cancelling the subscription (this does not stop App Store/Google Play billing); assuming a 14‑day unconditional cooling‑off right for digital subscriptions in Canada; contacting WPS for refunds on payments made through Apple or Google rather than using the platform’s support/refund channels; and failing to keep proof of purchase or billing statements when requesting a refund or disputing a charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Refunds handled by Apple per App Store policy; WPS generally cannot refund App Store charges. | Medium - must request via Apple Support / Report a Problem. |
| Android (Google Play) | Refunds handled by Google Play per its rules; WPS cannot directly refund Play purchases. | Medium - request via Google Play Help or the Play app. |
| Web (Direct via WPS) | WPS generally does not refund subscriptions; limited exceptions for technical faults or where law requires. One‑time licenses refundable within 30 days. | Low for cancelling auto‑renew; refund requests are possible but success is limited. |
| One‑time license (activation code) | Full refund generally available within 30 days of purchase. | Low - follow WPS refund process and provide proof of purchase. |
After cancelling
After you cancel, verify your subscription status in the App Store, Google Play or your WPS account so auto‑renew is off. Keep copies of receipts, confirmation screenshots and any cancellation or registered‑mail receipts. If you need further help, use the platform support channels for store purchases, or contact WPS support for direct purchases. Helpful links: WPS home and account pages at wps.com, Apple subscriptions support at Apple - manage subscriptions, and Google Play subscriptions support at Google Play - manage or cancel subscriptions. For WPS customer support, visit WPS Support.
Address
Send registered‑mail (raccomandata A/R) cancellation or formal notices to:
WPS SOFTWARE PTE. LTD.
6 Raffles Quay #14‑06
Singapore 048580