Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Xplora
Piazza Castello 26
20121 Milano
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Xplora service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Xplora: Easy Method
What is Xplora
Xplora is a company that sells kids’ smartwatches (for example the X6Play) and provides a subscription service called Xplora Connect for network and app features. In Canada Xplora devices are sold with a required service plan; plans can be monthly or with 12‑ or 24‑month commitments and pricing varies by retailer and promotions.
How to cancel Xplora
- From the Xplora Connect web portal: Log in to your Xplora Connect account on the website, go to Subscription → Options → select “Cancel Subscription.” Your subscription remains active until the end of the current billing cycle.
- If you subscribed via the Apple App Store or Google Play: cancel the subscription through your App Store / Google Play account (or the app’s subscription management). Purchases made through those platforms must be managed and refunded through the platform, not the Xplora website - see Xplora support for details.
- For orders of goods that haven’t shipped: request a change or cancellation by contacting Xplora support through the contact form and supply your order number and email; see Change or cancel my order.
What happens when you cancel
When you cancel a subscription through Xplora Connect the service remains active until the end of the paid billing period; you keep access until that date. If you cancel via an App Store or Google Play subscription, the platform controls the end date and any refund eligibility. Cancelling does not automatically delete account data - your profile, device pairing and history may persist unless you request account deletion through support. If you return a device under a change‑of‑mind or warranty claim, the device must be received and inspected before a refund or replacement is processed.
Will I get a refund?
In Canada you have a legal “change of mind” right (14 days by law in many cases), and Xplora’s Canadian terms extend standard returns to 30 days for products or services subject to conditions. Refunds for change‑of‑mind returns are generally issued once Xplora receives and inspects the returned goods; items must be returned in original, undamaged packaging and you’re usually responsible for return shipping unless the product is faulty or Xplora is at fault. Digital services already started or unsealed goods may be excluded. For subscriptions purchased through App Store or Google Play, any refund or prorated credit is handled by that platform per its policies. For details see Xplora’s Canadian terms: myxplora.ca terms and the returns page: Product warranty and returns.
Xplora plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| X6Play device price | C$249.99 | one‑time | Xplora X6Play smartwatch (includes Bell SIM); requires subscription |
| Xplora Connect flexible plan (month‑to‑month) | C$13.99 | monthly | Unlimited data and calls under Canada fair‑use guidelines, no long‑term commitment (before taxes/fees) |
| Xplora Connect 12‑month commitment | C$11.99 | monthly (12‑month) | Lower monthly price with 12‑month agreement (before taxes/fees) |
| Xplora Connect 24‑month commitment | C$9.99 | monthly (24‑month) | Lower monthly price with 24‑month agreement (before taxes/fees) |
Your consumer rights in Canada
Canadian consumers generally have a right to cancel certain purchases within a statutory period; Xplora documents a change‑of‑mind window and extends return rights to 30 days in Canada, subject to terms and exclusions (for example opened/unsealed items and started digital services). If a product is faulty or not as described you have legal remedies such as repair, replacement or refund under Canadian consumer protection laws; in many cases Xplora will cover return shipping for faulty items. Refund timelines stated by Xplora are typically within 30 days of receiving returned goods or of cancellation notification for services - check the Xplora terms for details: myxplora.ca terms.
Customer experiences
Public reviews are mixed. Many reports praise the hardware and concept but there are recurring complaints about customer service responsiveness and difficulty reaching support. Several users report problems with billing, such as continued charges after attempting cancellation or confusion when subscriptions bought via app stores must be managed through the platform. Feature complaints also appear (location accuracy, messaging, geofencing limits). Use these reports to be proactive: keep records of cancellation confirmations and check billing statements after cancellation.
Documentation checklist
- Order number and purchase date
- Account email / Xplora Connect user ID
- Receipt or proof of payment (credit card statement, invoice)
- Screenshots of subscription status or cancellation confirmation
- Photos of product and packaging if returning for reason of fault, plus a brief fault description
- Tracking number for returned parcels and courier receipts
Common mistakes
Many problems come from cancelling in the wrong place: if you subscribed through the App Store or Google Play you must cancel through that platform, not the Xplora website. Other frequent errors include failing to keep order or cancellation confirmations, returning items without original packaging or damaged contents (which can void refunds), and assuming refunds are immediate - Xplora inspects returns and processes refunds within stated timelines. Also note retailers or carriers may have additional return policies or fees (example: Staples listings or dealer markups).
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Xplora Connect (web) | Subscription remains until end of billing cycle; refunds only per Xplora terms (30‑day change of mind for Canada subject to conditions) | Low to moderate (direct portal cancellation; keep confirmation) |
| App Store / Google Play | Refunds handled by the platform per their policies; Xplora cannot directly cancel or refund these purchases | Moderate to high (must use platform subscription management; platform refund processes vary) |
| Orders (goods before shipment) | Often refundable if cancelled before shipment; follow Xplora support instructions and provide order details | Low to moderate (contact support promptly with order number) |
After cancelling
After you cancel, save confirmation emails or screenshots and monitor your card statements to ensure charges stop after the billed period. If you need to return a device, follow the returns instructions on Xplora’s support pages and pack the item in original condition. Useful links: Xplora cancellation guide (support.xplora.com), returns & warranty (support.xplora.com/returns), and Canadian terms (myxplora.ca/terms).
Address
Xplora Srl, Piazza Castello 26, 20121 Milano (MI), Italy