Cancellation service N°1 in State of Palestine
Contract number:
To the attention of:
Cancellation Department – Z.Ai
ZIA AI
P610 Ramallah
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Z.Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Z.Ai: Easy Method
What is Z.Ai
Z.Ai is an AI-powered service that provides tools and subscription-based access to artificial intelligence features for individuals and businesses. It typically operates on a recurring billing model and offers different plan tiers for varying levels of access and usage.
How to cancel Z.Ai
- Check your account settings and the terms of service first to confirm cancellation rules, notice periods, and any stated procedure for submitting a legal cancellation notice.
- Prepare a written cancellation letter that includes: your full name, account email, subscription or invoice number (if known), a clear statement that you request cancellation of Z.Ai subscription, the date you want cancellation to take effect, and your signature.
- Send the cancellation as registered mail with return receipt requested (equivalent to raccomandata A/R) so you have proof of delivery and a delivery date. For senders in Canada, use Canada Post Registered Mail or another service that provides international registered delivery and a return receipt.
- Mail the registered letter to the legal cancellation address: ZIA AI, Ramallah, State of Palestine, P610. Keep a copy of the signed letter and the postal receipt/tracking number.
- Request written confirmation of cancellation from Z.Ai (email or postal). If you do not receive confirmation within a reasonable time, follow up by email or phone and keep records of all communications.
What happens when you cancel
Once your cancellation is processed, access to subscription-only features is normally revoked according to the provider’s terms - often immediately or at the end of the paid billing period. Automatic renewals should stop after the cancellation effective date, but check your confirmation to be sure.
Billing should cease for future billing cycles; however, charges already incurred are typically not reversed unless a refund is granted. Your account data and any files stored with Z.Ai may be retained for a period specified in their privacy or retention policy; request data export or deletion if you require it and reference applicable privacy law rights.
Will I get a refund?
Refund entitlement depends on Z.Ai’s published refund policy and the terms you agreed to at signup. Many services do not automatically refund already-used service periods, but may offer prorated refunds or refunds in exceptional circumstances (for example, duplicate charges or a clear service failure). If your cancellation falls within any contractual or statutory cooling-off period, you may be eligible for a refund.
If a refund is refused and you believe it is owed, you can dispute the charge with your payment provider, contact provincial consumer protection services, or pursue remedies under applicable Canadian consumer protection or contract law. Keep documentation of charges, cancellation requests, and confirmations to support any claim.
Z.Ai plans and pricing
| Plan | Price (CAD) | Billing | Key features |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Pro | Varies | Varies | Varies |
| Enterprise | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial laws that require clear disclosure of contract terms, prohibit unfair practices, and provide remedies in some cases. Automatic renewals and recurring charges generally must be disclosed clearly and cancelled according to the provider’s stated process; an unduly burdensome cancellation process may be challenged under provincial consumer protection statutes.
Your personal data is protected by federal privacy law (PIPEDA) where applicable and by provincial privacy statutes in some provinces. You have rights to access and request correction or deletion of personal information held by a service provider, subject to certain exceptions. For general guidance see the Government of Canada consumer pages and the Office of the Privacy Commissioner of Canada: Government of Canada - Consumer and Privacy Commissioner of Canada.
Customer experiences
Experiences vary: some customers report straightforward online cancellations and prompt confirmations, while others encounter delays or difficulty obtaining refunds, especially when billing periods are near renewal dates. International mailing and support response times can add delay when the legal cancellation notice must be delivered to an overseas address.
Commonly, the fastest resolutions come from documented, traceable methods (account portal with confirmation or registered mail) and clear, polite follow-up that references dates, invoice numbers, and evidence of sending or receipt.
Documentation checklist
- Account email and username; subscription or invoice number
- Signed cancellation letter with date and requested effective cancellation date
- Copy of the signed letter kept for your records
- Proof of posting and tracking number for registered mail, and the return-receipt when delivered
- Copies/screenshots of prior invoices, payment receipts, and any support correspondence
Common mistakes
Many customers forget to obtain and keep proof of delivery when sending a legal cancellation notice; without delivery proof it is harder to demonstrate timely notice. Another frequent error is assuming an email or phone call alone completes a legal cancellation when the provider’s terms require written registered notice - always check the contract.
Other examples include sending the letter to an incorrect address, omitting essential account identifiers (so the provider cannot identify the subscription), and failing to request written confirmation of cancellation. These errors can delay processing or complicate refund disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account portal | Depends on policy | Low |
| Email to support | Possible, varies | Medium |
| Registered mail (raccomandata A/R) | Possible; strongest legal proof | Medium - High (international postage and waiting for receipt) |
| Phone call | Uncertain without written confirmation | Low - Medium |
After cancelling
After you send your cancellation notice, monitor for written confirmation and retain all receipts and tracking records. If you continue receiving charges after the confirmed cancellation date, contact your payment provider to dispute the charge and escalate to consumer protection authorities if necessary. If you want your data removed, submit a separate data deletion or access request referencing privacy law.
Helpful resources: Government of Canada - Consumer, Office of the Privacy Commissioner of Canada, and information on sending registered mail via Canada Post: Canada Post.
Address
ZIA AI, Ramallah, State of Palestine, P610