Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Zenbase
1201 Glenmore Trail SW #400
T2V 4Y8 Calgary
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zenbase service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Zenbase: Easy Method
What is Zenbase
Zenbase is a Canadian financial services app that helps renters manage and split rent payments, build credit by reporting rent to credit bureaus, and access related products such as a secured line of credit and deposit-splitting services. It offers subscription products (CreditBuilder, CreditBoost, RentHistory add-on) and a membership/product suite called CustomRent for split rent payments and related fees.
How to cancel Zenbase
- Sign in to your Zenbase account on the website or in the app and cancel the CreditBuilder or other subscription from account or subscription settings.
- If you prefer, email support at support@myzenbase.com requesting cancellation and include your account email and subscription name.
- To cancel by mail, send a signed letter by registered mail to Zenbase Inc., 1201 Glenmore Trail SW #400, Calgary, Alberta T2V 4Y8, Canada; keep proof of mailing.
- State which product you wish to cancel (e.g., CreditBuilder, CustomRent membership, CreditBoost) and ask for a written confirmation and effective cancellation date.
- Allow up to 3 business days for Zenbase to process cancellations; cancel before the next renewal to avoid future charges.
What happens when you cancel
When your cancellation is processed you may continue to use the paid subscription until the end of your current billing term; the service will not renew after that term. Zenbase will stop future billing for the cancelled product once processed. Account data and historical reporting (for example, rent reporting already sent to Equifax or TransUnion) may remain according to Zenbase’s data retention and reporting policies - request details from support if you need specific data removed or exported.
Will I get a refund?
CreditBuilder subscriptions are explicitly non-refundable: cancellation does not trigger any refund. Zenbase’s published terms do not describe a 14-day cooling-off refund right for these services. For CustomRent, the stated policy is that it can be cancelled at any time with no penalty; however, Zenbase does not describe routine refunds of previously charged membership fees. If you believe you are owed a refund (for billing error or other exceptional circumstance), contact support and include documentation; Zenbase will review such requests under its customer service procedures.
Zenbase plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| CreditBuilder (monthly) | C$2.90 | Monthly | Automated rent reporting to Equifax & TransUnion |
| CreditBuilder (annual) | C$24.40 | Annual | Automated rent reporting to Equifax & TransUnion |
| CustomRent (membership) | C$9.90 | Monthly membership fee | Allows split-rent payments; landlord must be partnered |
| CustomRent variable fee | 0.75% of rent amount | Per payment | Additional fee on rent amount for split payments |
| CustomRent debit card payment fee | 0.6% of payment amount | Per payment | Optional fee when paying both splits with Visa Debit or Debit Mastercard |
| CreditBoost | C$9.90 | Monthly | Zenbase Secured Line of Credit reported to Equifax to accelerate credit-building |
| RentHistory add-on | C$19.90 | One-time at signup | Reports up to 24 months of past rent payments |
| CustomDeposit split-deposit fee | 1% of total deposit | One-time | Fee when splitting move-in deposit into two payments |
| CustomDeposit full payment | C$0.00 | One-time | Free if paying deposit in full via e-Transfer |
Your consumer rights in Canada
Canadian consumer protection laws vary by province, but many provide a right to cancel certain in-person, off-premises, or distance contracts within a short cooling-off period. However, Zenbase’s published terms for CreditBuilder and related services state that fees are non-refundable and do not reference a 14-day cooling-off period. Practically, you should cancel before renewal to avoid future charges and, if you believe statutory cancellation rights apply in your province, raise that point when you contact Zenbase and, if required, consult your provincial consumer protection office for next steps.
Customer experiences
User feedback is mixed. Some customers report that Zenbase helped reduce rent-day stress and improved cash flow by allowing split payments and on-time reporting, calling the service helpful during tight financial periods; see Zenbase marketing and community posts for positive anecdotes. Other users have reported problems such as payments being sent to landlords without their expected consent or added costs that reduced the perceived value - some reviewers note monthly costs and added fees that they found significant compared with rent amounts. When evaluating cancellation or continued use, consider both the cost profile and how the product has actually performed for you.
Documentation checklist
- Account email and username, subscription name (e.g., CreditBuilder), and last billing date.
- Payment method details (last 4 of card or bank used) and recent statement showing the charge.
- Any confirmation emails or screenshots of your subscription status and billing history.
- Copy of any mailed cancellation letter and proof of registered mailing, if you used mail.
Common mistakes
Common mistakes include cancelling after a renewal has already occurred (which stops future billing but does not refund the recent charge), failing to get or retain written confirmation of cancellation, and assuming a statutory refund right that Zenbase’s terms do not provide. For example, a customer who cancelled but did not keep a confirmation email later found their membership still active and continued billing until they produced proof of the original cancellation request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website / App account settings | No refund for CreditBuilder; cancellation prevents future billing | Easy |
| Email to support (support@myzenbase.com) | No refund for CreditBuilder; support can confirm cancellation and effective date | Easy |
| Registered mail to company address | No refund for CreditBuilder; provides strongest paper trail if dispute arises | Medium (slower, requires proof of mailing) |
After cancelling
After you cancel, watch for a written confirmation email or message from Zenbase and check your next billing statement to confirm charges have stopped. If you do not receive confirmation within the processing window (up to 3 business days), follow up with support and provide your cancellation documentation. For terms and conditions or to review exact cancellation clauses refer to the CreditBuilder terms and the Zenbase help pages: CreditBuilder terms and Zenbase Help. If you need to escalate a billing dispute, keep all correspondence, receipts, and proof of cancellation, and consider contacting your bank or card issuer if unauthorised charges continue.
Address
Zenbase Inc., 1201 Glenmore Trail SW #400, Calgary, Alberta T2V 4Y8, Canada