Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Zepp Aura
1551 McCarthy Blvd, Suite 107
95035 Milpitas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zepp Aura service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Zepp Aura: Easy Method
What is Zepp Aura
Zepp Aura is a sleep- and wellness-focused feature/service offered alongside the Zepp ecosystem. The core Aura functionality in the Zepp app is free; a Premium subscription adds deeper assessments, a wellness assistant, personalized sleep music and other paid features. Subscriptions may be sold through the mobile app stores (Apple App Store, Google Play) or via Zepp’s web/third‑party routes.
How to cancel Zepp Aura
- iOS App Store - If you purchased via Apple, cancel through your Apple account: open Settings → tap your name (Apple ID) → Subscriptions → select Zepp Aura (or Aura Premium) → Cancel Subscription.
- Google Play Store - If you purchased via Google Play, cancel in the Play Store app: open Play Store → Profile → Payments & subscriptions → Subscriptions → select Aura → Cancel subscription.
- Zepp web / other purchase routes - If you subscribed via Zepp’s site, Instagram link, or another external route, check whether the purchase was billed via Google Play or the App Store (and cancel there). If not, contact Zepp support (for example the reported contact address aura@zepp.com) and provide proof of purchase; user reports indicate this path can be less straightforward.
- If you were charged in error during a free trial, consider contacting the app store first, then Zepp support; some users resolved mistaken charges by disputing the transaction with their bank and following up with Zepp/Google Play.
What happens when you cancel
When you cancel a paid Aura subscription it will remain active until the end of the current paid period; it will not renew at the next billing date. You will generally keep access to any premium features for the remainder of that billing cycle. Cancellation does not automatically delete your Zepp account or stored data - your profile, device data and past measurements typically remain unless you request account deletion through Zepp support or account settings.
Will I get a refund?
Under Canadian consumer rules there is commonly a 14‑day right to withdraw for online digital services; if you request a refund within 14 days of purchase you are generally entitled to cancel and obtain a refund. After the 14‑day window, refunds are unlikely unless the service is defective, misrepresented or otherwise unavailable. Users have also reported successful refunds for mistaken free‑trial charges after contacting their bank, Google Play and Zepp support - outcomes vary by case and billing channel.
Zepp Aura plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly | approx. $12.99 USD (converted to CAD at checkout) | Monthly (7‑Day Free Trial) | Unlimited access to Zepp Aura Premium |
| Yearly | approx. $39.99 USD (converted to CAD at checkout) | Annual (14‑Day Free Trial) | Annual subscription Zepp Aura Premium |
| Yearly | approx. $49.99 USD (converted to CAD at checkout) | Annual (14‑Day Free Trial) | Annual subscription Zepp Aura Premium |
| Yearly | approx. $64.99 USD (converted to CAD at checkout) | Annual (14‑Day Free Trial) | Annual subscription Zepp Aura Premium |
Your consumer rights in Canada
In Canada you generally have a statutory right of withdrawal for online digital services within 14 days of purchase; that right supports cancelling and receiving a refund if requested within that period. After 14 days refunds are typically only available where the service is faulty, unavailable or materially misrepresented. Note that store conversion rates (USD to CAD) and bank/processing fees are handled by the app store or payment processor and may affect amounts refunded.
Customer experiences
Users report a mix of experiences: many say the core Aura features are useful and that premium features are optional, and some find the option to hide the Aura tab helpful. On the other hand, several users report difficulties: app clutter and degraded sleep tracking after Aura integration, buggy behaviour, confusing connectivity, and cases where cancelling subscriptions was difficult (glitchy web buttons, needing direct support or phone help). Some users experienced accidental charges during a “free trial” and resolved refunds after disputing with the bank and contacting Zepp/Google Play.
Documentation checklist
- Purchase receipt or confirmation email (App Store/Google Play receipt)
- Screenshots of your subscription page in the App Store or Play Store showing the active Aura subscription
- Screenshots of any trial terms displayed (trial length, auto‑renew notice)
- Bank or card statement showing the charge (if disputing)
- Your Zepp account email/username and device details
- Dates: purchase date, trial start date, and cancellation attempts (if any)
Common mistakes
Common issues include trying to cancel inside the Zepp app when the billing was processed by Apple or Google - subscriptions purchased through the App Store/Play Store must be cancelled through those stores. Another frequent mistake is assuming cancelling the app removes the subscription; deleting the app does not cancel store‑managed subscriptions. Users also sometimes miss the free‑trial window and lose eligibility for automatic refunds, or rely solely on the Zepp web interface when the payment was billed through a different channel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS App Store | Refund possible within 14 days; contact Apple Support for chargebacks if needed | Easy (manage via Apple ID → Subscriptions) |
| Google Play Store | Refund possible within 14 days; use Google Play support for refund requests | Easy - Medium (manage via Play Store → Subscriptions; some users report mixed refund outcomes) |
| Zepp Web / external purchases | Refunds less certain; may require contacting Zepp support - users report opaque processes | Medium - Hard (may need direct Zepp support and proof of purchase) |
After cancelling
After you cancel, keep the documentation listed above until any refund or dispute is resolved. If you need a refund within 14 days, start with the store you bought through (Apple or Google) and then contact Zepp if necessary. For support, you can contact Zepp via their support site or report the issue to the store. Helpful links: Apple subscriptions support, Google Play subscriptions support and Zepp support. If you believe you’ve been charged incorrectly, inform your bank/card issuer promptly - some users obtained refunds that way when app/store routes were slow.
Apple subscriptions support: https://support.apple.com/en-ca/HT202039
Google Play subscriptions support: https://support.google.com/googleplay/answer/7018481
Zepp support (general): https://www.zepp.com - reported contact email for Aura inquiries: aura@zepp.com
Address
1551 McCarthy Blvd, Suite 107, Milpitas, CA 95035, United States