Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Zoho
Unit 116, 705 Cotton Mill Street
K6H 7K7 Cornwall
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zoho service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Zoho: Easy Method
What is Zoho
Zoho is a suite of cloud-based business applications - including billing, CRM, social management, and productivity tools - used by organizations to run and automate business functions. Zoho offers free and paid plans with monthly or annual billing and provides web and mobile app access for subscription management.
How to cancel Zoho
- Web (Zoho Billing): Sign in to Zoho Billing / Subscriptions, go to Subscriptions, select the subscription, open the "More" menu and choose "Cancel Subscription"; you can choose to cancel immediately or at the end of the current term.
- Web (Customer Portal): If the merchant has enabled the Customer Portal, sign in to the Customer Portal, go to your subscriptions and cancel there; you can cancel immediately or set cancellation at the end of term (availability depends on merchant settings).
- App Store (iOS): On iPhone/iPad open Settings → tap your name → Subscriptions → select the Zoho product → Tap "Cancel Subscription". After cancellation via Apple, the subscription remains active until the end of the current billing period.
- Google Play (Android): Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select the Zoho product → Cancel. Subscriptions cancelled via Google Play remain active until the end of the current billing cycle.
What happens when you cancel
When you cancel, renewal of the subscription stops according to the option you chose (immediate or at the end of term). If you choose immediate cancellation, access may end right away depending on product settings; if you cancel at end of term, access typically continues until the paid period expires. For subscriptions managed by Apple or Google, cancellations usually keep the service active until the billing period ends.
After cancellation Zoho commonly downgrades accounts to a free plan; data retention and export policies vary by product and plan - request a data export if you need to retain records. If functionality is removed during an active contract, Zoho may offer a pro‑rated refund for the unused portion.
Will I get a refund?
Zoho’s stated refund windows: for monthly subscriptions you can receive a full refund if you cancel any time during the first month; for annual subscriptions a full refund is available if you cancel within the first 45 days. If you cancel shortly after an automatic renewal, Zoho may grant a full refund if cancellation is made within 5 business days for monthly renewals and within 15 days for annual renewals. Zoho may also provide a pro‑rated refund if a contracted functionality is removed or remains broken and is not remedied.
Exceptions: Zoho does not provide refunds (full or pro‑rated) when an account is terminated or suspended for violations of the Terms of Service - for example fraud, phishing, impersonation, or similar abuses. If you purchased through the Apple App Store or Google Play, check the respective store’s refund process in addition to Zoho’s policy, since platform purchases may be subject to the store’s rules.
Zoho plans and pricing
| Plan | Billing | Price | Notes |
|---|---|---|---|
| Free | N/A | Varies | Basic access; limited features |
| Paid (monthly) | Monthly | Varies | Full refund if cancelled within first month; post‑renewal window: 5 business days |
| Paid (annual) | Annual | Varies | Full refund if cancelled within first 45 days; post‑renewal window: 15 days |
Your consumer rights in Canada
Zoho’s published refund windows (monthly: first month; annual: first 45 days) are voluntary company policies and in many cases exceed minimum provincial protections. Canada does not have a single federal 14‑day cooling‑off rule for all digital subscriptions - consumer protections for digital goods and cooling‑off periods can vary by province. You should check the consumer protection laws in your province (for example Ontario’s regulations) to confirm any statutory rights. If you believe your statutory consumer rights have been breached, document communications and consider contacting your provincial consumer protection office.
Customer experiences
Users report both positives and negatives. Positive feedback highlights efficient social posting and scheduling, useful analytics, cross‑platform posting and generally good value for features. Negative feedback commonly concerns slow or unresponsive support, long delays in resolving account migration or data issues, billing and cancellation frustrations, and product instability in some integrations (notably some Canadian customers reporting issues with Shopify integration and inventory sync). Several Canadian users have also reported difficulty selecting Canada for billing and poor responsiveness from support channels.
Documentation checklist
- Account email and username, subscription ID or subscription name
- Proof of purchase (receipt or invoice) and renewal date
- Payment method and last 4 digits of card (if applicable)
- Screenshots of subscription settings, cancellation screen, or error messages
- Copies of any support tickets or correspondence and dates/times of contact
- Note whether purchase was made via web, Apple App Store, or Google Play (store receipts)
- If sending a signed cancellation letter, use registered mail (raccomandata A/R) to Zoho Corporation Canada at the address below
Common mistakes
Common errors include cancelling in the wrong place (for example cancelling in the Customer Portal when the merchant did not enable portal cancellations, or cancelling in the app store when the subscription is billed directly through Zoho), assuming cancellation is immediate when it was scheduled for end of term, and not keeping receipts or communication records. Another frequent mistake is not checking whether the purchase was billed by Apple or Google (in which case refunds and account management can require using those stores rather than Zoho directly).
Example: a user cancels via the Play Store but does not realize the subscription was billed by Zoho; they then contact Zoho support expecting an immediate refund or cancellation, causing delays. Always confirm the billing route and keep the invoice or store receipt.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Zoho Billing) | Subject to Zoho refund windows (monthly: full within first month; annual: full within 45 days; post‑renewal windows apply) | Low |
| Web (Customer Portal) | Same Zoho refund windows apply; availability depends on merchant enabling portal cancellations | Low (if enabled by merchant) |
| App Store (iOS) | Cancellation via Apple stops future billing; refunds may require Apple’s refund process - check store policy in addition to Zoho’s windows | Medium |
| Google Play (Android) | Cancellation via Google Play stops future billing; refunds may require Google Play’s refund process - check store policy in addition to Zoho’s windows | Medium |
After cancelling
After you cancel, keep copies of your confirmation, invoices and any support correspondence. If you need to request a refund, contact Zoho support promptly and reference the refund windows and your purchase details. If you bought via Apple or Google, submit refund requests through their purchase history and support pages. For product‑specific help, use Zoho’s help center and billing pages to find guidance or to raise a ticket: Zoho Help Center, Zoho Billing, and general Zoho support pages at zoho.com. Consider exporting any account data you need before access ends.
Address
Zoho Corporation Canada, Unit 116, 705 Cotton Mill Street, Cornwall, Ontario, K6H 7K7, Canada - use this address for sending a signed cancellation letter by registered mail (raccomandata A/R).