Cancellation Ag1: Easy Method

What is Ag1

Ag1 (formerly Athletic Greens) is a powdered daily nutritional supplement designed to provide a broad blend of vitamins, minerals, superfoods, probiotics and adaptogens intended to support general health, digestion and energy. It is sold as single purchases and as an auto-renewing subscription through Ag1’s website and via app-store platforms.

The product is marketed with third-party testing and certifications on some formulations and has a satisfaction-guarantee policy for first-time purchasers; purchases and subscriptions may also be made through Google Play and the Apple App Store, each of which applies its own billing and refund rules.

How to cancel Ag1

• On Ag1’s website (member portal): Sign in to your online account and cancel from the subscription or billing section. Alternatively email [email protected] or call the Customer Happiness team at 1-888-390-4029. Cancellations made this way take effect at the end of the current billing period.
• On Google Play: Cancel via the Google Play Subscriptions page (not by uninstalling the app). Use the Google Play subscriptions management interface to stop recurring charges: Google Play subscription help.
• On App Store (iOS): Cancel through your Apple ID Subscriptions settings in the App Store or device settings. Ag1 does not override Apple’s subscription flow; use Apple’s subscription cancellation tools for purchases billed through the App Store.

What happens when you cancel

When you cancel an Ag1 subscription through Ag1’s website, the subscription stops auto-renewing but remains active until the end of the current billing period; you will retain access to any benefits tied to that active period. Cancellations processed through Google Play or Apple take effect according to those platforms’ timelines and cease future charges on that platform.

After cancellation you should receive confirmation (email or on-screen). If you paid through an app store, changes and refunds are governed by that store’s systems, so you may need to check the Google Play or Apple account pages for confirmation and any refund steps.

Will I get a refund?

Ag1 offers a first-order satisfaction refund policy: a 90-day money-back guarantee for your first order if you are not satisfied. To use this guarantee you must return the product and request the refund by emailing [email protected]. Refunds are processed after Ag1 receives the return and can take up to six weeks to complete; shipping costs are not refunded.

Statutory cancellation rights (for example, a standard 14-day cooling-off period for distance sales) may apply depending on jurisdiction. If you paid via Google Play or Apple, refunds and eligibility can be subject to Google’s or Apple’s policies and their refund systems; contacting the platform may be necessary for platform-handled purchases.

Ag1 plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection for distance sales, there is generally a statutory right to cancel certain online purchases within a short “cooling-off” period, allowing cancellation for many types of distance contracts. Ag1’s own first-time 90-day satisfaction guarantee is a voluntary extension beyond standard statutory protections but requires return of the product and does not cover return shipping costs.

If you paid through an app store, remember the platform’s refund and cancellation policies also apply and may not automatically align with Ag1’s internal guarantees. Keep documentation of your cancellation and any confirmations you receive to support a refund claim or dispute if necessary.

Customer experiences

Customer reviews are mixed. Positive feedback (including Trustpilot and select editorial reviews) praises Ag1 for high perceived product quality, improvements in energy and digestion for some users, third-party testing and certifications, and premium presentation. Some reputable reviews highlight improved nutrient bioavailability and NSF certification on certain formulations.

Negative reports include allergic reactions and adverse skin or systemic responses reported on discussion forums, digestive complaints such as bloating or constipation, and concerns about price and opaque proprietary blends. Some users also report difficulty cancelling in certain instances and describe the cost as high compared with alternatives.

Documentation checklist

• Order number and purchase date
• Account email used to subscribe
• Confirmation emails/screenshots of the subscription and cancellation
• Tracking and proof of return shipment (if requesting a product-return refund)
• Any correspondence with Ag1 or the app store support regarding the cancellation or refund

Common mistakes

Many cancellations issues arise from not identifying where the recurring charge originates - direct Ag1 subscription versus Google Play or Apple billing. Assuming cancellation is immediate when, in fact, website cancellations usually stop future renewals but keep the subscription active until the end of the paid period is another frequent mistake.

Expecting a refund without returning the product (when the guarantee requires return), not retaining proof of cancellation or return shipping, and not contacting the correct support channel (Ag1 support versus the app store) can all delay or prevent successful refunds.

Comparative recap

After cancelling

After you cancel, confirm you received an email or on-screen confirmation and check your next billing statement to ensure there are no further charges. If you’re seeking a refund under Ag1’s satisfaction guarantee, arrange the required product return and keep tracking information and correspondence until the refund is processed (Ag1 notes refunds can take up to six weeks after receipt).

For platform-based purchases, check your Google Play or Apple purchase history and support pages if you need a platform refund. Useful links: Ag1 terms and return policy (Ag1 Terms & Conditions); Google Play subscription help (Google Play subscriptions); Apple subscription management (open Settings on iOS or see Apple Support pages for subscriptions).

Address

AG1 UK Enterprise Limited, 43 Overstone Road, London, England, W6 0AD

Customer support email: [email protected]; Customer Happiness phone (North America): 1-888-390-4029.