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Cancellation service #1 in Canada
YouTube Premium is a paid subscription service that removes ads from YouTube videos and adds features such as background playback, offline downloads, access to YouTube Music, and exclusive Originals. It links to your Google/YouTube account and can be billed directly by YouTube, through Google Play on Android, or through Apple if you subscribed on an iOS device.
When you cancel a recurring YouTube Premium subscription the cancellation prevents future renewals but does not immediately remove your access. Your Premium benefits (ad‑free playback, downloads, YouTube Music access, etc.) remain active until the end of the current billing period. After the billing period ends, downloads and offline content tied to Premium will no longer be available, family members included on a Family plan will lose Premium access, and your account reverts to the free YouTube tier while your account data (history, playlists) remains intact unless you delete the account.
Under YouTube’s Paid Service Terms (effective September 26, 2025) recurring subscription cancellations do not entitle you to a refund or credit for unused days remaining in the current billing period. There are limited exceptions for purchases and rentals that are unused and cancelled within a short window (typically up to 7 working days) or when content is defective; these are evaluated under the terms and at Google’s discretion. Pre‑paid multi‑month plans (up to 24 months) generally have no partial refunds for unused portions. If you subscribed via Apple or Google Play, you can also request refunds through those platforms and their outcome may differ from YouTube’s policy; refunds granted by Apple/Google would follow those platforms’ procedures.
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual | C$11.99/month | Monthly | Ad‑free videos, background playback, downloads, YouTube Music, Originals |
| Family (up to 5 members) | C$22.99/month | Monthly | Same as Individual, shared with up to 5 members |
| Student | C$7.99/month | Monthly | Same as Individual, verified student discount |
| Premium Lite | C$7.99/month | Monthly | Ad‑free videos only - no downloads, background playback, YouTube Music |
Canadian consumer protection law can provide rights for digital purchases, including limited “cooling‑off” periods in some provinces; however, terms you accept at purchase - if clearly disclosed - are often enforceable. YouTube’s own terms state no refunds for unused subscription days, a short window for purchase/rental refunds, and limited refunds for pre‑paid plans. If you purchased via Apple or Google Play, you may have additional remedy routes through those platforms’ refund mechanisms. If you believe you were prevented from cancelling due to technical issues, deceptive practices, or if YouTube did not honour its disclosures, you may raise the issue with provincial consumer protection offices or the Competition Bureau.
User feedback is mixed. Positive reviews note that Premium effectively removes ads and improves playback and music integration, improving the overall experience. Negative reviews (including Canadian Trustpilot reports) describe problems such as persistent ads despite Premium, poor user experience, account suspensions with refused refunds and limited transparency, and country‑verification errors that prevent subscribing or managing a subscription (often tied to VPN use or region changes). These reports suggest common friction points: billing/verification, platform billing channels (Apple/Google), and occasional support disputes over refunds or suspensions.
People commonly try to cancel in the wrong place: subscriptions billed through Apple must be cancelled via Apple ID subscriptions, and ones billed through Google Play must be handled in the Play Store; attempting to cancel on the YouTube website in those cases will not stop billing. Using a VPN or recently changing account country can trigger verification errors that block cancellation or re‑subscription. Expect that cancelling does not automatically generate a prorated refund for unused days; many users assume immediate refunds and then dispute outcomes. Finally, failing to keep confirmation emails or proof of cancellation can make follow‑up more difficult if a billing dispute arises.
| Method | Refund | Difficulty |
|---|---|---|
| Web (youtube.com/paid_memberships) | No refund for remaining days (per YouTube terms); access continues until period end | Easy |
| Google Play (Android) | No refund for remaining days from YouTube; you can request a refund via Google Play (outcome varies) | Moderate |
| Apple (iOS) | No refund from YouTube; refunds must be requested via Apple and follow Apple’s rules | Moderate - High (YouTube cannot cancel Apple‑billed subs) |
After you cancel, look for a confirmation message or email confirming the cancellation and the date your Premium benefits will end. Keep receipts and screenshots in case you need to dispute billing. If you believe you are entitled to a refund for a purchase, rental, or accidental renewal, request it via the platform that billed you (YouTube’s paid terms, Google Play, or Apple), and provide the documentation listed above. For support articles and official terms, see YouTube’s manage memberships page at youtube.com/paid_memberships and the Paid Service Terms at tv.youtube.com/tv/paidterms. If you encounter unresolved problems, consider contacting provincial consumer protection authorities or the Competition Bureau.
Send registered correspondence (raccomandata A/R) if you require proof of delivery:
YouTube, LLC
Attn: Customer Service
901 Cherry Ave
San Bruno, CA 94066
United States of America
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Written by Harper Allen
eIDAS legal expert · 7 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 7 years.