Cancellation Carpe: Easy Method

What is Carpe

Carpe is a direct-to-consumer brand that sells antiperspirant and deodorant products, including underarm sticks and clinical-strength formulations. In Canada Carpe appears to sell primarily through its website (ca.mycarpe.com) rather than through app stores, and it offers both one-time purchases and a "Subscribe & Save" option for recurring deliveries.

Subscriptions and billing are handled online through a customer account/subscription portal. Public reports indicate the site may auto-enroll some orders into recurring shipments and that the subscription management interface can be confusing for some users.

How to cancel Carpe

• Sign in to your Carpe account at the Canadian site and go to Account → Manage Subscriptions. Try to cancel each active subscription item (many users report you must cancel items one-by-one and navigate several screens to complete cancellation).
• If the portal does not work or you cannot find the subscription, use Carpe’s support/contact form or the email address listed on their site and request cancellation. Include your order number, email, and subscription SKU.
• If you want a provable written notice, send a cancellation letter by registered mail (raccomandata A/R) to the company address (see Address section below) and keep the tracking/receipt for your records.
• After submitting cancellation, save any confirmation screens, emails, or reference numbers and monitor your card or bank statement for any further charges.

What happens when you cancel

When cancellation is completed through the subscription portal or by support, future auto-renewal charges should stop and no new shipments should be sent. You will normally retain access to any product already shipped; cancellation does not recall delivered goods.

Carpe may retain your account and order data for business and legal purposes (order history, billing records). If you requested cancellation by email or registered letter, expect a short processing window; keep documentation in case of disputes or mistaken charges after cancellation.

Will I get a refund?

Carpe’s publicly stated refund policy for Canada offers a 100% money-back guarantee only on the first order (shipping excluded). “Try Before You Buy” orders must be returned within 14 days to qualify for the first-order refund. Subsequent subscription refill orders and additional purchases beyond the first order are explicitly not eligible for refunds under the posted policy.

Because of this limitation, some customers who experienced unwanted recurring charges have reported disputing charges directly with their card issuer. If you believe a charge was unauthorized or misrepresented at the time of purchase (for example, you were not given clear notice of an auto-renewal), you may have grounds to pursue a dispute through your bank or a complaint with a consumer protection agency.

Carpe plans and pricing

Your consumer rights in Canada

Under the federal Competition Act and provincial consumer protection laws (for example, Ontario’s Consumer Protection Act), companies must clearly and conspicuously disclose subscription terms, including auto-renewal, billing frequency, and how to cancel. Practices that bury recurring fees, create unreasonably difficult cancellation processes, or convert a promotional offer into an ongoing paid subscription without clear notice may be treated as unfair or deceptive.

If you believe Carpe failed to disclose subscription terms or made cancellation unduly difficult, you can file complaints with your provincial consumer protection office and with the Competition Bureau. Keep documentation of the purchase flow, terms shown at checkout, and any communications when you seek remedies.

Customer experiences

Reviews are mixed. Several Trustpilot reviewers praise product effectiveness, longevity, and responsive customer service. Some Reddit users report that after submitting complaints they received refunds for unexpected orders or had subscriptions cancelled with apologetic communication.

However, many consumers on Reddit and complaint sites report being auto-enrolled into subscriptions when they expected one-time purchases, difficulty cancelling (item-by-item cancellation, unclear UI), limited refund eligibility (only first order), and inconsistent responses from support. A minority of users report adverse skin reactions after product or formula changes. These mixed experiences underscore the importance of saving screenshots, emails, and banking statements when managing subscriptions.

Documentation checklist

• Order number, purchase date, and item SKU
• Credit card or bank statement line showing the charge
• Screenshots of checkout pages or subscription terms (if available)
• All emails or support tickets with Carpe, and any confirmation of cancellation
• Return tracking numbers, registered mail receipt, and any refund confirmations

Common mistakes

Common mistakes include assuming a one-time trial or discounted purchase is not a subscription, not reading checkout terms carefully, and not saving a cancellation confirmation. Some customers have relied on verbal assurances or a single email and later found recurring charges because they did not receive or keep a formal cancellation confirmation.

Another frequent error is waiting too long to act after an unexpected charge; the earlier you seek cancellation or a refund the easier it is to resolve with the merchant or your card issuer.

Comparative recap

After cancelling

After cancellation, monitor your bank and card statements for any further charges and keep all confirmation messages. If you need to return a “Try Before You Buy” item for a first-order refund, follow Carpe’s return instructions and meet the 14-day window; the Carpe Canada Shipping & Returns page has their posted policy: Carpe Canada - Shipping & Returns.

If you suspect deceptive subscription practices or unclear disclosure, you can report details to the Competition Bureau (competitionbureau.gc.ca) and your provincial consumer protection office (for example, Ontario Consumer Protection). Retain all documentation in case you need to escalate or open a dispute with your card issuer.

Address

For registered-mail cancellation or formal notices, the company address on file is:

Carpe S.R.L.
Via Rodolfo Morandi 2
50019 Sesto Fiorentino (FI)
Italia

Recommendation: if you send a written cancellation, use registered mail (raccomandata A/R) to ensure tracking and a proof-of-delivery receipt. Keep copies of everything you send and receive.