Cancellation Cirkul: Easy Method

What is Cirkul

Cirkul is a beverage system that delivers flavour cartridges (called Sips or FitSips) that attach to specially designed bottles so users can flavour water on demand. The company offers direct subscriptions (Auto‑Ship) through its website and sells products through retailers; cartridges are consumable single‑use items that flavor multiple servings.

How to cancel Cirkul

• Online (drinkcirkul.com account): Log in at drinkcirkul.com, go to "Your Account" and click "Cancel Plan" to stop Auto‑Ship renewals.
• Apple App Store or Google Play subscriptions: Cancel through the Apple or Google Play subscription management flows - subscriptions purchased through those platforms must be cancelled there (these platforms also handle any platform‑level refund requests).
• By post (formal notice): Send certified/registered mail (raccomandata A/R) addressed to Customer Service at Cirkul’s postal address (see "Address" section below) requesting cancellation; include your account details and order/subscription information.

What happens when you cancel

When you cancel an Auto‑Ship plan on the website, future scheduled shipments stop and you will not be billed for subsequent cycles. You retain access to any product already shipped; physical products already dispatched are not recalled by cancellation. If you purchased through Apple or Google Play, cancellations there stop future renewals through that platform but do not change orders already processed. Cirkul will maintain account and order records per its policies; if you used certified mail to cancel, keep proof of delivery as evidence of your cancellation request.

Will I get a refund?

Cirkul’s stated policy is that consumable products are not eligible for returns or refunds except in limited circumstances: if a product is damaged in transit, Cirkul may offer a single replacement per customer if notified within 14 days of order processing. Non‑delivery (missing delivery) claims must be made within 5 days of the delivery date to be eligible for reshipment; outside that window, Cirkul’s policy says no refund or replacement is provided. Purchases made through Apple or Google may be subject to those platforms’ refund policies rather than Cirkul’s.

Cirkul plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws can give you rights when goods are defective, not as described, or not delivered. Cirkul’s published policy limits refunds for consumable goods, but statutory protections may still apply if a product is defective, misrepresented, or never delivered. If you believe your statutory rights have been breached, keep all documentation (order confirmations, delivery records, photos of damage), contact your payment provider to dispute charges if necessary, and consider filing a complaint with your provincial consumer protection office. A formal written cancellation or damage claim and proof of timely notice strengthens any escalation.

Customer experiences

Reviews from Canadian purchasers are mixed. Some customers praise the flavours and packaging when they receive the product. Negative reports focus on slow or unresponsive customer service, shipping delays, and difficulty cancelling subscriptions through the website (including password reset or account access problems). Several Canadians report Cirkul does not ship directly to Canada and that Canadian credit cards or third‑party addresses may be rejected, leading many to purchase via retailers such as Walmart Canada or import services like Ubuy instead.

Documentation checklist

• Order number and account email used for subscription
• Date and method of purchase (website, Apple, Google, retailer)
• Proof of shipment/delivery (tracking number, delivery timestamp)
• Photos of damaged items (if applicable) and date you notified Cirkul
• Proof of certified mail delivery if you cancel by post (tracking and delivery receipt)

Common mistakes

Common errors include trying to cancel a subscription purchased through Apple or Google on the Cirkul website (those must be cancelled in the platform where they were purchased), failing to retain proof of cancellation or delivery, and not making damage or non‑delivery claims within Cirkul’s stated time windows (14 days for damage replacement notice, 5 days for non‑delivery reshipment eligibility). Some users also attempt to use accounts with outdated credentials and then cannot complete the website cancellation flow; keeping current login details or using certified mail with proof can avoid this problem.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation (website confirmation, platform screenshot, or certified mail proof). If you have a damaged shipment or non‑delivery, notify Cirkul promptly and include photos and tracking information. If Cirkul does not resolve an eligible issue, contact your payment provider to dispute the charge and/or your provincial consumer protection agency. Helpful reference pages: Cirkul terms and policies and guidance on cancelling App Store/Google Play subscriptions.

Useful links: Cirkul Terms (returns, damages, shipping) and How to cancel Cirkul (App Store / Google guidance).

Address

Cirkul, Inc.
3620 Queen Palm Drive
Tampa, FL 33619
United States of America