Cancellation Defy: Easy Method

What is Defy

Overview

Defy is a subscription service offering medical consultations, treatment plans and access to health-related content (often referenced as Defy by Dr. Melissa / Defy Medical). It provides auto-renewing monthly and annual memberships through its website and via in-app purchases on iOS and Android.

How to cancel Defy

• Web (Defy by Dr. Melissa): Log into your account on the Defy website, go to "My Account" or "Dashboard," select "Billing," choose "Change Plan" and then "Cancel Membership." Keep a screenshot or confirmation email of the cancellation. Access continues until the end of your current billing period.
• App Store (iOS): Cancel in iOS: open Settings on your iPhone/iPad → tap your Apple ID → Subscriptions → select the Defy subscription → Cancel. Cancel at least 24 hours before the end of the current billing period to avoid renewal.
• Google Play (Android): Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Defy → Cancel. Follow Google Play prompts to confirm cancellation.
• Registered mail (optional formal notice): If you prefer a written notice, send a registered letter (raccomandata A/R) to the company address and keep the tracking/receipt as proof of delivery.

What happens when you cancel

When you cancel, auto-renewal is turned off and your subscription remains active until the end of the current billing period; you retain access through that date. Defy’s stated policy is that access ends at the conclusion of the paid period and no pro-rated refunds are provided by the developer. Your account and content access may persist as described in Defy’s account/data policies - export any personal data or records you need before you lose access.

Will I get a refund?

Defy’s stated policy is that all sales are final and no refunds are offered for memberships once purchased. For in-app purchases, developers do not control refunds; refund requests must be handled directly through Apple or Google Play. Under Canadian consumer protection law, refunds may be available if a service is defective, misleading, or not as described - exceptions can apply. If you believe the product failed to meet what was promised (for example, a defective service or a materially misleading representation), you can seek recourse through your payment provider, Apple, Google Play or by disputing the charge with your bank.

Defy plans and pricing

Your consumer rights in Canada

Canadian consumer protection permits cancellation of digital subscriptions, but refund rights depend on whether the service is defective or misleading. Some provinces recognize a cooling-off period; however, an "all sales final" clause may limit refunds unless the product is not as described or cannot be used as intended. If you believe Defy did not deliver the service as advertised (for example, persistent delivery or prescription fulfillment failures), you may escalate through your payment provider, Apple/Google, or provincial consumer protection offices.

Customer experiences

Reviews are mixed. Positive feedback highlights knowledgeable, caring clinicians, the convenience of consultations and personalized treatment plans. Critical feedback focuses on delivery problems - especially with temperature-sensitive medication shipments - and occasional difficulties getting replacements or timely customer service resolutions. Consider these patterns when assessing risks tied to medication shipments or prescription fulfillment.

Documentation checklist

• Account email and username
• Subscription start date and plan (monthly or annual)
• Order number or transaction ID (receipt)
• Cancellation confirmation screenshot or email
• Screenshots of subscription status in your Defy account / Apple ID / Google Play
• Delivery tracking, photos, and pharmacy correspondence if there are medication delivery issues
• Registered letter receipt/tracking (if mailed)
• Bank/credit card or Apple/Google payment receipts

Common mistakes

Common mistakes include assuming deleting the app cancels the subscription (it does not), failing to cancel via the correct platform (web vs Apple vs Google Play), and missing the 24-hour Apple cancellation cutoff. Users also sometimes rely solely on verbal confirmation; always keep written confirmation and screenshots. Another frequent error is expecting an automatic refund - Defy’s policy is "all sales final," so assume refunds are unlikely unless you pursue them through Apple, Google, payment disputes or consumer protection routes.

Comparative recap

After cancelling

After you cancel, save all confirmation emails and screenshots, monitor your card or Apple/Google account for any unexpected charges, and export any account data you need. If you need a refund, submit a request to Apple or Google Play via their support pages and provide documentation. For service or delivery issues that justify a refund under Canadian law, contact your payment provider or provincial consumer protection office. Useful resources: Apple subscriptions and refunds, Google Play subscriptions and refunds, and the Competition Bureau for consumer guidance.

Helpful links: Apple - Manage subscriptions, Apple - Request a refund, Google Play - Manage subscriptions, Google Play - Request a refund, Competition Bureau (Canada), Defy customer reviews (Trustpilot)

Address

Mailing address for written notices (use raccomandata A/R if sending): 5940 S Rainbow Blvd Ste 400 PMB 549514, Las Vegas, NV 89118, USA.