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Cancellation service #1 in Canada
Exposed Skin Care is a direct-to-consumer skincare company based in the United States that sells topical products and related services, including recurring subscription orders. The company operates an online store and provides customer care from its headquarters in Seattle, WA.
When cancellation is processed, future recurring shipments and billing for the subscription typically stop. Access to subscriber-only promotions or member benefits may end immediately or at the end of the current billing period depending on the terms you accepted. Any outstanding obligations (for example, charges already billed or items already shipped) are handled according to the company’s stated refund and returns policy.
Your personal data will continue to be handled according to Exposed Skin Care’s privacy policy; companies often retain transaction records for a period required by law or for business purposes. If you want your data removed, request account deletion and a record of the action in writing.
Refunds depend on Exposed Skin Care’s stated return and subscription terms and on timing. If you cancel before a charge or shipment is processed, you are more likely to avoid a billed charge. Refunds for already received goods typically require a return of unopened products within the timeframe specified in the seller’s policy; defective or incorrect items are generally eligible for replacement or refund. Shipping fees and sale items may be non‑refundable under the seller’s policy. If you believe a refund is due but the company refuses, you can escalate through your payment provider or provincial consumer protection channels.
| Plan | Price | Billing |
|---|---|---|
| Monthly subscription | Varies | Monthly |
| Annual subscription | Varies | Yearly |
| One-time purchase | Varies | One-time |
Consumer protection in Canada is primarily provincial and territorial, so cancellation rights and cooling-off periods vary by province. Certain sales (for example, door-to-door or distance selling in some provinces) have mandatory cancellation periods. All consumers generally have remedies for defective or misrepresented goods under provincial consumer protection statutes and implied warranties. If you have ongoing unauthorized charges, you can contact your card issuer to request a chargeback and file complaints with provincial consumer protection offices or with federal bodies if there are misleading business practices. For definitive guidance, check the consumer protection office in your province or territory.
Reports from other customers are mixed. Some find the online account cancellation straightforward and receive prompt confirmation. Others report needing repeated emails, phone calls, or a registered-letter to stop recurring billing. Complaints tend to focus on unclear subscription terms, delays in refunds, or difficulty reaching support. Many customers who keep clear documentation (order numbers, screenshots, written confirmations) resolve issues more quickly, and some have used their bank’s dispute process successfully when the merchant did not resolve their claim.
Common errors include waiting until after an automatic renewal date to cancel, assuming a verbal phone cancellation is sufficient without written confirmation, and not keeping proof of cancellation attempts. Another frequent mistake is returning opened product when the merchant’s policy allows only unopened returns; that can lead to denial of a refund. Finally, some consumers contact the wrong department or use an incorrect email address, which delays resolution - always confirm the correct Customer Care contact information and save all communications.
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Depends on timing and terms | Low |
| Email to Customer Care | Depends on evidence and response time | Low - Medium |
| Phone call to support | Depends; get written confirmation | Medium |
| Registered mailed cancellation letter | Depends; strong proof of notice | Medium - High |
After you cancel, monitor your payment method for any further charges and keep copies of the cancellation confirmation. If you do not receive timely confirmation or if charges continue, contact your bank or card issuer to dispute unauthorized charges and consider filing a complaint with provincial consumer protection authorities. Helpful resources include the Competition Bureau of Canada for misleading business practices, the Financial Consumer Agency of Canada for payment disputes, and the Better Business Bureau for company reviews and complaints. If you need legal remedies, small claims court is an option for many consumer disputes; check provincial procedures and limits.
Useful links: Competition Bureau of Canada, Financial Consumer Agency of Canada, Better Business Bureau (Canada), Government of Canada - Consumer protection resources.
Exposed Skin Care
79 S Horton St, Ste 150
Seattle, WA 98134 USA
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Written by Amelia Clark
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.