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Cancellation service #1 in Canada
Fishbox is a fishing app that offers forecasts, weather and barometric pressure data, bite estimations and interactive maps to help anglers plan outings. It provides basic features for free and additional functionality (AI insights, enhanced forecasts, map tools) through a paid subscription or "Premium" plan.
When you cancel a paid Fishbox subscription, cancellation normally takes effect at the end of your current billing period. You will generally retain access to premium features until the subscription expiration date and will not be billed again after that date. Account data (profile, saved spots, and settings) typically remain tied to your account unless you request deletion; Fishbox’s help pages do not clearly publish a standard data-deletion timeline, so contact support if you need data removed.
Fishbox’s public help documentation does not publish a formal, site-wide refund policy or an automatic 14‑day cooling-off right. Refunds therefore depend on the company’s discretion and the platform used to purchase the subscription. If you purchased through Apple or Google Play, refund requests are normally handled through those stores (Apple or Google may grant or deny refunds under their policies). Some third‑party sources suggest refunds may be processed within 14 days to the original payment method, but that claim is not confirmed by Fishbox itself. If you believe you are due a refund, start by requesting one through the store where you paid, and contact Fishbox support for assistance or clarification.
| Plan | Price | Period | Features |
|---|---|---|---|
| Fishbox Premium (US & Canada) | USD 25.99 (≈ C$36 - C$37) | Unknown (likely annual or multi-month) | Premium features unlocked (interactive maps, AI insights, enhanced forecasts) |
In Canada there is generally no statutory automatic "cooling-off" or 14‑day cancellation right for digital subscriptions purchased online; consumer remedies depend on merchant policies and applicable platform rules. For purchases made through Apple or Google Play, those stores have their own refund and dispute processes which you can use to request a refund. If you paid Fishbox directly via the web, any refund will depend on Fishbox’s own policy and discretion.
User feedback is mixed. Some anglers praise Fishbox’s presentation of barometric pressure and bite estimates and find the forecasting features useful. Other reviewers - especially on platforms like Trustpilot (Canada) - raise concerns about the subscription flow, noting that trial or sign-up screens can be unclear and that refund requests have been challenging for some customers. Ratings on Trustpilot Canada average around 2.9/5 with a notable share of low scores; independent forum comments include both positive and negative experiences.
People frequently assume cancelling the app removes the subscription - but uninstalling the app does not cancel a store-managed subscription; you must cancel in Apple ID settings, Google Play subscriptions, or via the Fishbox web account. Another common error is expecting an immediate refund or immediate loss of access; cancellations typically stop future billing and keep access until the period ends. Not noting which platform was used (App Store vs Google Play vs web) can delay the process, since refunds and cancellations are handled differently by each.
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Refunds handled by Apple (request via Apple’s report-a-problem). Not guaranteed. | Low - Moderate (managed through Apple ID settings or report a problem) |
| Google Play | Refunds handled by Google Play support. Not guaranteed. | Low - Moderate (use Google Play subscription management or support) |
| Web (fishbox.com) | Depends on Fishbox policy; no public automatic refund guarantee. | Moderate (contact Fishbox support via account page/help center) |
| Postal cancellation (registered letter to corporate address) | Refunds unlikely unless specified by Fishbox; may support proof of cancellation request. | High (slow, formal; useful if you require a written record) |
After you cancel, keep your purchase receipt and any confirmation of cancellation. If you need a refund, first request it through the store where you paid (Apple or Google Play) using their official procedures: Apple’s Report a Problem page or Google Play help on refunds (Google Play - Request a refund). For web purchases or account questions, consult the Fishbox Help Center: help.fishboxapp.com and provide the documentation listed above when contacting support.
Send formal cancellation correspondence (registered mail) to Fishbox’s registered corporate office:
MEMS Group, Inc., 8 The Green, Suite R, Dover, Delaware, 19901, United States
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Owen King
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.