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Cancellation service #1 in Canada
Konscious Keto (also marketed under Konscious Kitchen/Konscious Eats brands) offers keto‑friendly foods, snacks and one‑time customized meal plans. It sells physical keto treats (cookies, biscotti, assorted boxes) and a custom keto meal plan purchase option; some services or subscriptions may be managed through a customer account or confirmation emails.
When you cancel, future recurring billing for that subscription should stop and your access to any subscription services will end at the close of the current paid period unless otherwise specified. Physical orders already shipped will not be stopped by cancellation; you may still be responsible for charges for fulfilled orders. Konscious Keto may retain your account and order records for business, legal or tax purposes in accordance with their privacy policy; you can request account deletion but retention for legal compliance is common.
Konscious Keto’s publicly available Canadian pricing listings do not include a detailed, province‑specific refund policy. Refund decisions are typically handled case‑by‑case. Common situations that may qualify for a refund or replacement include defective or incorrect items, duplicate charges, or clear billing errors. Perishable food items and opened products are often non‑returnable for safety reasons, and certain digital or one‑time services (for example, a customized meal plan) may be non‑refundable once delivered or used. To request a refund, email [email protected] with order details and supporting evidence; keep records of all communications. If you cannot resolve the issue with the company, you can contact your card issuer for a chargeback or seek help from provincial consumer protection offices.
| Plan | Price | Period | Features |
|---|---|---|---|
| Custom Keto Meal Plan (one-time) | C$49.00 | One-time | Customized keto meal plan based on food preferences, prep time, and weight loss goals |
| Keto Almond Biscotti | C$14.99 | Per pack | Sugar‑free, gluten‑free biscotti (Pack of unspecified count options) |
| Keto Collagen Protein Cookies | C$4.99 | Per cookie | Almond‑flour ghee cookies with 11g protein each |
| Keto Walnut Cookies | C$13.99 | Per pack | Vegan, sugar‑free walnut cookies (Pack of 5/10/15 options) |
| Assorted Keto Treat Box | C$55.99 | Per box | Selection of 15 keto treats (cupcakes, muffins, cookies) |
Canadian consumer protection is governed by federal and provincial laws. You have the right to accurate information about goods and services, to stand behind representations made at sale, and to have unfair business practices investigated by provincial consumer affairs offices. For recurring charges, you should be able to cancel and to receive clear confirmation of cancellation. If a merchant will not resolve a billing dispute, you can contact your card issuer to request a chargeback, and you can file a complaint with your provincial consumer protection agency or the Competition Bureau for misleading practices. Specific rights and timelines vary by province, so check the local consumer office for details.
Experiences reported by customers are mixed. Many customers find email support effective and receive written cancellation confirmations when they follow the recommended steps. Some users report longer waits on phone support or needing to follow up multiple times to secure refunds or confirmation. Shipping times and product quality feedback vary by product - perishable goods are subject to normal variability in delivery handling. Keeping documentation of orders and communications improves the chance of a quick resolution.
Customers often make avoidable errors such as emailing a different address than the one on file, omitting the order number, or not saving a confirmation. Another common problem is waiting past a renewal date - cancelling before the next billing cycle reduces the chance of an unwanted charge. Relying on a single phone call without getting written confirmation can also lead to disputes later; always follow up by email and keep a record of responses.
| Method | Refund | Difficulty |
|---|---|---|
| Email ([email protected]) | Case‑by‑case; documented requests help support refund or dispute | Easy (recommended) |
| Phone (1‑833‑333‑KETO) | Possible, but request written confirmation to support refund claims | Medium (may require follow‑up) |
| Online account / “Manage My Subscription” | Cancels future billing; refunds handled per policy and order status | Easy if you have the account link |
After you cancel, wait for written confirmation from Konscious Keto. If you were charged in error or believe you qualify for a refund, reply to the confirmation email with supporting documentation and a clear refund request. Useful links: the Konscious Keto homepage (Konscious Keto homepage), email support ([email protected]), and general Canadian consumer information (Government of Canada - consumer protection).
Konscious Keto LLC, 100 Matawan Road #1022, Matawan, New Jersey 07747, United States
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.