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Cancellation service #1 in Canada
Little Spoon is a direct‑to‑consumer meal delivery company that offers prepared, refrigerated baby and kid meals on a subscription basis. It operates primarily from the United States and sells subscriptions and products priced in USD.
The service is centered on scheduled deliveries and account-managed subscriptions (menu selection, skips, pauses, and cancellations) rather than single‑use retail purchases in Canada.
When you cancel your subscription, future recurring billing is stopped and any orders that have not yet been processed will be canceled. Orders that are already processed, prepared, shipped, or in transit cannot be canceled by Little Spoon and will still be delivered.
Your account remains accessible for order history and support; Little Spoon may retain account and order data per its policies. Keep any cancellation confirmations or support correspondence for your records.
Little Spoon’s publicly stated policy indicates first orders are not cancelable and refunds are not issued for them. In addition, orders that have been processed (prepared or shipped) are not refundable. If a charge is clearly an error, or a product is damaged, contact customer support with evidence - companies sometimes make exceptions for billing errors or quality issues, but refunds for processed shipments are generally not available under the stated policy.
| Plan | Price |
|---|---|
| Subscription / Meal plans | Varies |
Under Canadian consumer protection principles, many online purchases and recurring services are subject to a statutory "cooling‑off" right (often a 14‑day period), unless a clear exemption applies or the service has been substantially performed. Little Spoon’s terms that first orders cannot be canceled and that processed orders are non‑refundable could conflict with these provincial or federal consumer protections.
If you are in Canada and believe your statutory rights apply, contact your provincial consumer protection office for guidance, keep copies of terms, receipts and communications, and consider sending a written cancellation request (email or registered mail) so there is a record of your attempt to cancel.
Customer reviews are mixed. Positive reviews on platforms such as TrustPilot praise product quality, freshness and responsive customer service with quick resolutions. Negative reports (on TrustPilot and Reddit) cite difficulty canceling subscriptions, opaque processes, misleading add‑ons or pricing, and slower or unhelpful customer support in some cases. Several users report issues when attempting to cancel or when unexpected items were added to orders.
Common mistakes include missing the weekly cutoff (Saturday at 5 PM ET) and assuming you can cancel a first‑time order once it is placed, not saving a cancellation confirmation, trying to cancel only via a mobile app when cancellations are handled through the web account, or overlooking surprise add‑ons or pop‑ups that become part of an order. Always confirm the cancellation and verify that no upcoming charge remains scheduled.
| Method | Refund | Difficulty |
|---|---|---|
| Web (website - account) | Possible only if done before the Saturday 5 PM ET cutoff and before order processing; first orders are not refundable; processed/shipped orders are not refundable. | Moderate - account controls exist but timing rules and first‑order restrictions make some cancellations difficult. |
| App Store / Google Play | No separate public cancellation/refund procedure identified; refunds follow standard refund rules but processed orders are not refundable; manage subscription via Little Spoon website. | Higher / Unclear - no distinct mobile flow documented; users should use the website or contact support. |
After you cancel, keep the confirmation (screenshot or email) and check upcoming bank/card statements to confirm recurring charges have stopped. If you see an unauthorized charge after cancellation, contact Little Spoon support first and, if unresolved, contact your card issuer or bank to dispute the charge. For persistent issues, consider contacting your provincial consumer protection office.
Helpful pages: Little Spoon home page - https://www.littlespoon.com; recent customer reviews - TrustPilot (CA); community reports - Reddit r/NewParents and Reddit discussion.
Little Spoon, Inc.
31 Bond Street, 4th Floor
New York, NY 10012
United States
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.