Cancellation Loqbox: Simple Process

What is Loqbox

Loqbox is a savings-and-credit product that lets members build savings while demonstrating positive payment behaviour to credit reference agencies. It operates as a subscription service with paid membership tiers and a free “Lite” plan; it is primarily aimed at consumers in the UK and related territories.

How to cancel Loqbox

• Sign in to your account and go to Account → Membership → Manage Membership. First downgrade from your paid plan to the free “Lite” plan, then complete the cancellation flow to end your membership. For step-by-step guidance see the official support article: Need to cancel your membership - Here’s how to do it (Loqbox support).
• If you prefer a written notice, send a formal cancellation letter (recorded/registered delivery recommended) to the company’s registered office (address below).

What happens when you cancel

If you cancel a weekly or monthly plan, your paid benefits continue until the end of that billing period. If you cancel a yearly plan, you keep benefits until the end of the 12‑month term and then no further charges occur. Cancelling within the initial cooling‑off period (see next section) triggers a full refund and prevents reporting to credit reference agencies. After cancellation, Loqbox may retain account data for a period consistent with its policies and legal obligations - monitor your account and request corrections if you see inaccurate reporting to credit agencies.

Will I get a refund?

Loqbox’s policy provides full refunds only when cancellation occurs within the initial 14‑day cooling‑off period; this applies even if you have used features. Outside that 14‑day window, Loqbox does not provide refunds for unused time or features. If you unlock a Loqbox Save within 14 days, any payments made will be refunded and no data will be reported to credit reference agencies. For details see the refunds guidance: Wondering about a refund (Loqbox support) and Is there a cancellation period on my Loqbox? (Loqbox support).

Loqbox plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection norms, buyers commonly have a short “cooling‑off” right for digital or subscription services (typically 10 - 14 days). Loqbox’s 14‑day full‑refund policy aligns with that practice. After the cooling‑off period, consumers are generally not entitled to refunds for unused portions of digital subscriptions; Loqbox’s “no refunds after 14 days” position reflects this. If you experience recurring charges after cancellation or misleading cancellation steps, you may seek assistance from provincial consumer protection offices or consumer counselling bodies, and you can request corrections from Equifax Canada or TransUnion Canada if you believe your credit file has been harmed.

Customer experiences

Many reviewers praise Loqbox for ease of use, transparent progress tracking and positive credit‑building effects; Trustpilot shows generally favourable ratings. However, some customers report difficulties with the cancellation process - specifically the need to downgrade to Lite before cancelling - and there are complaints of continued billing after cancellation requests. A small number of reports allege credit problems or withheld funds; if you encounter those issues, gather documentation and escalate through support and the appropriate consumer or credit reporting bodies.

Documentation checklist

• Account email and username; membership type and start date
• Receipt(s) or bank transaction IDs for payments
• Screenshots of your Account → Membership → Manage Membership pages and cancellation confirmation (if any)
• Copies of any support correspondence or ticket numbers
• Date and method of cancellation (online, email, postal letter) and proof of postage if sent by post

Common mistakes

Common errors include trying to cancel without first downgrading to the free “Lite” plan, expecting a pro rata refund after the 14‑day cooling‑off period, and not keeping proof of cancellation or payment. Examples reported by users: completing what they believed was a cancellation flow but omitting the downgrade step, then being billed again; or cancelling after the 14‑day window expecting reimbursement for unused months. Also, failing to monitor credit reports after cancellation can delay detection of any incorrect reporting.

Comparative recap

After cancelling

After you cancel, keep records of the cancellation confirmation and monitor your bank/card statements to ensure no further charges. Watch your credit reports for a few months and, if you see incorrect entries, contact Equifax Canada or TransUnion Canada to request corrections. If you have problems getting a refund within the 14‑day period or if recurring charges occur after cancellation, contact Loqbox support and escalate with your documentation; you can also seek help from provincial consumer protection agencies or consumer credit counselling services.

Official help pages: How to cancel your membership (Loqbox), Refunds (Loqbox). For credit reporting: Equifax Canada and TransUnion Canada. For reviews and wider customer feedback: Loqbox on Trustpilot.

Address

Loqbox Technology UK Limited, Henleaze Business Centre, Henleaze, Bristol, BS9 4PN, United Kingdom