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Cancellation service #1 in Canada
Netvideogirls is a subscription-based adult video service that offers members access to videos and membership content. Subscriptions can be billed directly through the site (via third-party billing processors) or through mobile app stores (Apple App Store or Google Play), and billing frequency may include daily, monthly, multi‑monthly or annual cycles.
When you cancel a subscription, automatic renewal is stopped; access to members‑only content typically continues until the end of the paid period you already paid for. Cancellation prevents future charges but does not necessarily remove past charges or automatically produce a refund. Account and billing data will be retained and processed according to NetVideoGirls’ terms and the billing processor’s policies.
NetVideoGirls’ terms state that refunds or credits will not be issued for partially used memberships and that refunds are granted at the company’s discretion. There is no explicit statutory 14‑day cooling‑off period mentioned in their terms. If you were billed through Apple or Google Play, refunds are handled by Apple or Google under their policies, not directly by NetVideoGirls. If you believe a charge is erroneous, you can also contact your card issuer or payment provider to dispute the charge, but outcomes are not guaranteed and depend on your bank and the payment processor.
| Plan | Typical billing | Price (CAD) |
|---|---|---|
| Daily | Daily billing | Varies |
| Monthly | Monthly billing | Varies |
| Multi‑monthly | Multi‑month billing | Varies |
| Annual | Annual billing | Varies |
Canadian consumer protection laws require clarity in contract terms and fair business practices, but the specific rights and remedies available for digital subscriptions vary by province and by the exact circumstances. NetVideoGirls’ terms do not promise a statutory 14‑day cooling‑off right or guaranteed refunds. You may have remedies under provincial consumer protection statutes or payment card dispute rules, and you can contact your provincial consumer protection office for guidance. If you believe you were charged improperly, you can also request a chargeback from your card issuer as a separate remedy - this process is governed by your bank and card network rules.
Public feedback includes reports of difficulty obtaining refunds, unexpected upsells or price changes, and frustration with customer support responsiveness. Some reviewers also raise concerns about the reliability of review platforms (for example, Trustpilot) and dispute handling. There are fewer documented positive reviews in the public data provided; overall, experiences appear mixed and often depend on billing channel and how promptly users notify the billing processor.
Common errors include missing the required 48‑hour notification window for web‑billed subscriptions, attempting to cancel a subscription in the site when the charge was processed by Apple or Google (which must be cancelled through the app store), and failing to retain proof of cancellation. Another frequent issue is relying solely on support chat or unconfirmed verbal cancellations - always request and keep written confirmation.
| Method | Refund | Difficulty |
|---|---|---|
| Web / Third‑party billing processors (Epoch, SegPay, direct) | At NetVideoGirls’ discretion; refunds are not guaranteed per Terms (terms). | Medium - must notify the billing processor or billing support at least 48 hours before the billing cycle ends; may require contacting a third‑party processor. |
| App Store (iOS / Apple) | Refunds are handled by Apple under Apple’s policies; NetVideoGirls does not process App Store refunds. | Low - cancel via Apple ID Subscriptions (Settings → [your name] → Subscriptions). For refund requests, use Apple support: Report a problem. |
| Google Play (Android) | Refunds are handled by Google Play under Google’s policies; NetVideoGirls does not process Google Play refunds. | Low - cancel via Google Play subscriptions (Play Store → Profile → Payments & subscriptions → Subscriptions). For refund requests, see: Request a refund on Google Play. |
After you cancel, keep and review all documentation (confirmation emails, screenshots, bank statements). Monitor your card or bank statement for any further charges and contact your bank immediately if you see unauthorized renewals. If you need to request a refund from NetVideoGirls, refer to their Terms & Conditions (link) and contact the billing processor that charged you. For App Store or Google Play purchases, use Apple’s or Google’s refund processes linked above.
For written notifications or registered mail (recommended for proof of delivery):
NVG Mobile Group, LLC.
65 Pine Ave #801
Long Beach, California 90802
United States
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.