Cancellation Occidental Vacation Club: Easy Method

What is Occidental Vacation Club

Occidental Vacation Club is a membership-based vacation club/timeshare program sold through Occidental Hotels & Resorts and associated resort sales channels. Memberships typically promise access to resort stays, exchange options and member benefits in exchange for a one-time purchase or annual fees; sales are commonly completed at resort presentations or sales offices.

How to cancel Occidental Vacation Club

• Review your signed contract immediately to identify the date you received it and any stated rescission or cooling-off period; Canadian provincial rights (Quebec, Ontario) may apply regardless of any signed waiver.
• If you are in Quebec or Ontario and are within the legal cooling-off window (Quebec: 10 days from the day after you received the signed contract; Ontario: 10 days or up to one year in some missing‑information cases), prepare a written cancellation (rescission) letter that clearly states your decision to cancel, references the contract or membership number, and is dated and signed.
• Send the cancellation by a reliable traceable method (registered mail / raccomandata A/R or equivalent) to Occidental Vacation Club's address: Occidental Vacation Club Ave. Sarasota #65 Bella Vista Santo Domingo, D.N. Dominican Republic. Keep the post office receipt and any tracking/return receipt as proof.
• Include copies of the signed contract, proof of payment, and any supporting documentation; keep certified copies for your records. If you paid by credit card, note the transaction details so you can follow up with your card issuer if needed.
• If the purchase was made in Mexico, exercise the unwaivable 5 business‑day rescission right and send notice by registered mail; keep proof and consider contacting PROFECO if difficulties arise.

What happens when you cancel

When your cancellation (rescission) is validly received within the applicable legal period, the contract should be treated as void and membership access, benefits or obligations tied to the membership will be terminated or reversed. Renewal charges and future billed fees should cease. The merchant may retain records for accounting and regulatory reasons, and they may retain limited personal information for legal compliance; you can request confirmation in writing that your membership and billing have been cancelled.

Will I get a refund?

If you validly cancel within the applicable provincial rescission period, merchants are required to refund prepaid amounts. In Quebec, the merchant must refund any prepaid amounts within 15 days of receiving the cancellation notice. In Ontario, you have a 10‑day cooling‑off period and broader protections (including possible cancellation within one year if required contract information or a copy was not provided); refund handling may vary by case and can require follow up with the seller or a provincial consumer office. User reports involving purchases in Mexico indicate frequent delays or failures to receive refunds despite timely rescission notices, so document everything and be prepared to escalate if a promised refund is not issued.

Occidental Vacation Club plans and pricing

Your consumer rights in Canada

Canadian rights depend on the province where the contract was made or where you live. In Quebec, consumers have a 10‑day cooling‑off period for timeshare‑type contracts beginning the day after receipt of the signed contract; merchants must refund prepaid amounts within 15 days of receiving the cancellation notice. In Ontario, the Consumer Protection Act provides a 10‑day cooling‑off right for timeshare/vacation‑club contracts and additional protections that can allow cancellation within one year if the seller failed to provide required contract information or a copy. Keep in mind these statutory rights cannot be waived by a signature, and you should enforce them by written notice and, if necessary, by contacting the appropriate provincial consumer protection office: Quebec Office de la protection du consommateur and Ontario consumer information on buying a time share.

Customer experiences

Public reviews are mixed. Some members report satisfaction, good service and useful benefits. However, many complaint reports describe high‑pressure sales tactics, unmet promises, hidden fees, poor customer service and difficulty obtaining refunds or confirmation of cancellation. Several consumer complaints and forum posts - including TripAdvisor, SiteJabber and PissedConsumer threads - describe delays or refusal of refunds and problems enforcing rescission rights, particularly for contracts executed in Mexico.

Documentation checklist

• Signed contract and all attachments (keep copies)
• Date you received the signed contract (proof of delivery if available)
• Copies of all payment receipts, bank or card statements showing the charge
• Signed and dated cancellation/rescission letter (keep a copy)
• Registered mail / tracking receipt and return‑receipt (proof of delivery)
• Any email or written correspondence with the seller, confirmation numbers or reference IDs
• Notes of calls (dates, times, names) and any witness statements if available

Common mistakes

Common errors include waiting too long to act (missing the statutory cooling‑off window), relying on verbal cancellations or phone calls without written proof, sending notice by non‑traceable mail, failing to keep copies of the signed contract and receipts, and not documenting delivery dates. Another frequent mistake is assuming a refund will arrive automatically - follow up in writing and keep evidence of all communications and delivery receipts.

Comparative recap

After cancelling

After you send your cancellation, expect written confirmation from the seller. If you do not receive a timely refund or confirmation, follow up in writing and use your retained proof of delivery. For unresolved disputes in Quebec, contact the Office de la protection du consommateur; in Ontario, consult the provincial consumer information page linked above. If the purchase was charged to a credit card and a refund is not issued, consider contacting your card issuer to dispute the charge (chargeback) with the documentation you retained. For purchases made in Mexico, you can seek assistance from PROFECO; keep registered‑mail receipts and all correspondence when escalating a complaint.

Address

Occidental Vacation Club
Occidental Vacation Club Ave. Sarasota #65 Bella Vista Santo Domingo, D.N. Dominican Republic