Cancellation Unlimited Vacation Club: Step-by-Step

What is Unlimited Vacation Club

Unlimited Vacation Club (UVC) is a membership-based travel product marketed as a way to obtain discounted or "unlimited" stays through a points/sharing model. It is sold through presentations that many purchasers describe as high-pressure sales events, and membership contracts often include specific rescission terms that affect cancellation and refund rights.

How to cancel Unlimited Vacation Club

• Send a written rescission/cancellation notice immediately. Include your full name, membership number, date of purchase, and reason for cancellation. Per UVC’s stated rescission period, submit this within five days of purchase if you want the best chance of a full refund (LuxuryTravelDiva).
• Deliver the notice by certified/registered mail to the company address below and also email a copy to [email protected]. Retain certified-mail receipts and email delivery/read confirmations as proof.
• Follow up in writing if you do not receive an acknowledgement within 7 - 10 days. If you used benefits (bookings, discounts) during the rescission window, note that UVC may claim the right to void cancellation.
• If cancelling after five days, be prepared for the possibility of refusal or heavy penalties; document all communications and consider additional consumer-protection steps (see “Your consumer rights in Canada”).
• If you are mailing from Italy, some sources recommend sending by “raccomandata A/R” (registered return receipt) to ensure proof of delivery.

What happens when you cancel

If you successfully cancel within the advertised rescission window, UVC’s materials indicate you should receive a refund, though the right can be voided if benefits were used. After cancellation is accepted, access to member benefits and any ongoing renewals will be terminated. The company should stop recurring charges, but you should verify this in writing and keep copies.

Contracts sometimes specify governing law and dispute processes; if a foreign jurisdiction is named (for example, U.S. or Mexico), that can affect how cancellations and disputes are resolved. Keep records of all communications, receipts, and proof of cancellation delivery.

Will I get a refund?

UVC’s stated rescission period is five days and, if cancellation is properly submitted within that window and no member benefits were used, a full refund is the expected outcome according to published guidance (LuxuryTravelDiva). In practice, many consumer reports say refunds are often denied or subject to significant penalties after that period, with multiple complaints alleging retention of up to 50% of fees or outright refusal (ComplaintsBoard).

There is no clear public statement from UVC guaranteeing a 14‑day statutory refund in Canada; references to a 14‑day credit‑card or cooling‑off period appear anecdotal and may be credit‑card issuer policies rather than a statutory right in Canada (Tripadvisor).

Unlimited Vacation Club plans and pricing

Your consumer rights in Canada

Canadian consumer protections can include cooling‑off periods for certain kinds of distance or doorstep sales, but applicability depends on how the contract was sold and the governing law named in the contract. UVC contracts may specify foreign jurisdictions, which can limit the practical reach of Canadian statutory protections. Consumers in Canada still have potential avenues: chargebacks through credit‑card issuers (often within 14 days), filing complaints with provincial consumer protection offices or the Better Business Bureau, and seeking legal advice if misrepresentation or aggressive sales tactics occurred. Document everything and act promptly.

Customer experiences

Public reviews are mixed but lean heavily negative. A minority of long‑term members report value through referral benefits and occasional free nights (Trustpilot - some positive reviews), but the overall rating and many user reports describe high‑pressure sales, unclear or hidden fees, and difficulty canceling. Numerous Canadian complaints recount being billed or charged cancellation fees after the five‑day window and having trouble obtaining promised refunds (Trustpilot, ComplaintsBoard, Tripadvisor (Canada)).

Documentation checklist

• Signed contract and membership documents (copy)
• Proof of purchase date and payment receipts (card statements)
• Membership number and company correspondence
• Copy of your written cancellation/rescission notice
• Certified-mail receipt and email delivery/read receipts
• Screenshots or copies of advertising, salesperson promises, or presentation materials
• Evidence of benefit use (bookings) if relevant
• ID and contact information

Common mistakes

Common errors include waiting too long to submit the written notice (missing the five‑day rescission window), failing to send cancellation by certified/registered mail or keeping no proof of delivery, and relying only on phone calls or verbal promises. Other mistakes are not documenting the salesperson’s representations or accepting a refund timeline without written confirmation - many consumers report promised refunds that were not delivered unless followed up in writing.

Comparative recap

After cancelling

After sending your cancellation, keep all proof of delivery and follow up in writing until you receive a written confirmation of cancellation and any refund transaction. If you do not receive a timely response, consider filing a credit‑card dispute, contacting your provincial consumer protection office, or lodging a complaint with the Better Business Bureau. For examples of consumer reports and additional context, see reporting and forum pages such as ComplaintsBoard, Tripadvisor (Canada), and overview articles like LuxuryTravelDiva.

Address

Unlimited Vacation Club C/O GBS International, Inc.
9450 Sunset Drive
Miami, Florida 33173
USA