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Cancellation service #1 in Canada
The Oxford Club is a membership-based financial publishing and investment research service that offers newsletters, recommendations, special reports and member communications aimed at individual investors. Memberships typically include digital and/or print newsletters, access to research, and occasional promotional welcome materials.
When you cancel, Oxford Club will stop future auto‑renewals after the current paid period ends (provided cancellation is made in time). Your access to member-only content typically continues until the end of the billing period you have already paid for. Account data and profile information are normally retained according to Oxford Club’s policies; if you need deletion or specific data requests, raise them with Member Services and reference their terms.
Refund treatment depends on how and when the subscription was purchased and whether you meet any stated guarantee. For web purchases, eligible refunds are processed within 14 days of receipt of your cancellation request. In general, subscription payments are described as non‑refundable and “all sales final” unless a specific refund policy or money‑back guarantee applies. If a refund is granted within the stated window it may be issued as cash; after the stated refund period refunds (if any) may be issued as account credit that can expire (for example, after one year). Money‑back guarantees, if offered, apply only for the stated period and may exclude re‑subscriptions to the same product within a defined time (for example, two years). Lifetime subscriptions are backed to last at least three years or receive a similar service for that period if discontinued. See Oxford Club’s Terms and Conditions and the billing page for details and any applicable exceptions.
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Basic (Digital Newsletter) | approx. C$65 - 105 / year | Annual | Digital-only newsletter subscription |
| Standard / Deluxe | approx. C$170 / year | Annual | Digital + email and/or printed newsletter access |
| Premium | approx. C$330 / year | Annual | Digital + printed newsletters and special reports |
| Premier (introductory) | approx. C$105 first year; then ~C$200 - 240 | Promotional first year; then annual | Access to member newsletters, reports, welcome package |
| Real-world Canadian example | C$244.40 / year (~C$20/month) | Annual | Likely Standard or Premium tier (based on USD - CAD conversion) |
Under Canadian consumer protection laws - including federal statutes and provincial consumer protection rules - subscription services must clearly disclose auto‑renewal terms, cancellation methods, and refund policies. If Oxford Club fails to disclose required information or to follow its stated policies, Canadian consumers may pursue remedies through their provincial consumer protection office. Some federal and provincial rules also provide cooling‑off or cancellation periods for certain off‑site or distance purchases of digital goods; applicability depends on the purchase method (web vs. app store) and the province. If in doubt, contact your provincial consumer protection office or the Competition Bureau for guidance.
Customer feedback is mixed. Some members report prompt, helpful support and cite successful past recommendations. Positive reviews note quick responses from Member Services staff and long‑term members praising certain stock picks. Conversely, negative reviews highlight aggressive marketing, long promotional content, difficulties obtaining refunds, and unexpected auto‑renewals. Several complaints on public review sites and the BBB describe problems getting full refunds or clear VIP support. These mixed experiences mean outcomes can vary by case and the method used to cancel.
Common errors include assuming app‑store subscriptions will be canceled via the publisher’s website (you must usually cancel in Apple or Google account settings), canceling too close to the renewal date and still being charged (remember the 48‑hour cutoff), and not keeping proof of cancellation or communication. Another frequent issue is relying on verbal confirmation without a written confirmation or case number - always request and save confirmation details.
| Method | Refund | Difficulty |
|---|---|---|
| Website / Member Services (phone or account login) | Web refunds may be processed within 14 days when eligible; otherwise refunds are not guaranteed per terms | Medium - works for many but some customers report delays or disputes |
| App Store / Google Play | Refunds handled through Apple or Google policies - publisher cannot directly cancel platform charges | Medium - High - depends on platform refund policies and timelines |
| Registered mail to Member Services (formal written notice) | Same refund policy as web purchases; provides formal proof and may help contested cases | Low - Medium - formal and traceable but slower to process |
After you cancel, keep copies of all confirmation messages, billing statements and any Member Services correspondence. If you believe a charge was made in error or Oxford Club did not follow its stated policy, first contact Member Services and escalate in writing. If you cannot resolve the issue with the publisher, consider filing a dispute with your payment provider (card issuer or PayPal) and contact your provincial consumer protection office. Useful reference links: Oxford Club billing page (oxfordclub.com/billing), Oxford Club terms (oxfordclub.com/terms-and-conditions), and the Competition Bureau of Canada (competitionbureau.gc.ca).
If you choose to send a formal cancellation letter by registered mail (raccomandata A/R), address it to:
The Oxford Club
Attn: Member Services
105 W. Monument St.
Baltimore, MD 21201
USA
Keep the registered‑mail tracking and delivery receipt as proof of your cancellation notice.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.