Cancellation Petsmart Autoship: Easy Method

What is Petsmart Autoship

PetSmart AutoShip is a recurring order service that automatically schedules and ships pet products at regular intervals, with per-order discounts applied to recurring shipments. In Canada there is no separate monthly fee; discounts and first-order promotions are applied per order when AutoShip is used.

How to cancel Petsmart Autoship

You can cancel AutoShip at any time through your PetSmart account on the PetSmart website. Changes, including cancellations, must be made at least 24 hours before the next order is placed; cancellations made within 24 hours of a scheduled shipment may still be processed. PetSmart’s guidance for managing AutoShip is provided on the website - cancellation via App Store or Google Play is not separately documented.

• Sign in to your PetSmart account at petsmart.ca, open the “AutoShip” tab, locate the subscription or line you want to stop, and choose the cancellation or pause option. Make the change at least 24 hours before the next scheduled order.
• If you prefer a written cancellation, address the letter to Customer Care (see Address section below), mark it to the attention of Customer Care, and consider sending by registered mail; include your account name, email, order or AutoShip ID, and the instruction to cancel AutoShip immediately. Keep proof of posting.

What happens when you cancel

After cancellation, the AutoShip schedule for that product or line is stopped and future automatic shipments should not be created. Existing orders that have already entered processing (for example, placed within 24 hours of your cancellation) may still be fulfilled and charged. Your PetSmart account will retain order history and subscription records unless you request deletion under applicable privacy processes.

Will I get a refund?

Refunds for AutoShip depend on timing and PetSmart’s returns policy. If an AutoShip order is processed and you want a refund, standard return rules apply: online purchases can typically be returned in-store for the purchase price (shipping, handling, gift wrap, and other charges may be deducted) and refunds are issued to the original payment method or as a store merchandise return card depending on payment type. Receipts for returns are generally valid for 60 days. If you cancel before an order is processed, no charge should occur; cancellations made too close to the shipment time may not stop a charge that is already processing.

Petsmart Autoship plans and pricing

Your consumer rights in Canada

Under Canadian law, consumers generally have the right to cancel recurring subscription services within a reasonable timeframe if not otherwise specified in the service terms. PetSmart’s policy - allowing you to cancel at any time with changes made at least 24 hours before the next order - is consistent with that principle. There is no statutory nationwide 14‑day cooling-off period for ordinary retail goods in Canada (certain exceptions exist for specific sales types), so PetSmart’s return and refund rules determine outcomes. Refunds are typically required to be issued to the original payment method or as store credit depending on the payment instrument and PetSmart’s stated policy.

Customer experiences

Customer feedback is mixed. Some shoppers report timely, accurate AutoShip fulfillment and positive in-store pickup or online order experiences. Other reviewers report difficulties with customer service, trouble cancelling or modifying AutoShip lines, unexpected or duplicate charges, and problems removing payment details. These mixed reports suggest the website AutoShip flow works for many customers but that service follow-up can be inconsistent for others.

Documentation checklist

• Account email and password; order number or AutoShip ID; recent order date; last four digits of the payment card used; original receipt or confirmation email (if available); photos of product and packaging if returning due to damage; copy of any written cancellation request and proof of registered mail delivery (if sent by post).

Common mistakes

Common issues include attempting to cancel less than 24 hours before a scheduled shipment (which may be too late to stop processing), trying to manage or cancel AutoShip only through a mobile app when PetSmart’s instructions point to the website account, and assuming a universal 14‑day cooling-off right for all purchases. Another frequent mistake is not keeping order confirmation or proof of cancellation, which makes resolving unexpected charges slower.

Comparative recap

After cancelling

After you cancel, monitor your PetSmart account and email for confirmation of the cancellation and for any upcoming shipment notices. If an order that you expected to stop is still processed, use your receipt and order number to request a return under PetSmart’s return policy and check whether the refund will go to your original payment method or as store credit. For official guidance see PetSmart Canada AutoShip FAQs and the PetSmart Canada returns policy:

PetSmart Canada AutoShip FAQs

PetSmart Canada Returns & Refunds

Address

PetSmart, LLC
1100 Burloak Drive, Suite 200
Burlington, Ontario L7L 6B2, Canada