Cancellation Smiledirectclub: Easy Method

What is Smiledirectclub

SmileDirectClub was an at‑home clear aligner provider and teledentistry company that sold impression kits and remote treatment plans, plus in‑person scan appointments at select locations. The company ceased operations globally, including in Canada, after filing for Chapter 11 bankruptcy and winding down in December 2023; as a result its Canadian support, ordering and cancellation channels are no longer functioning. Global News (Dec 2023)

How to cancel Smiledirectclub

• Because SmileDirectClub has shut down, direct cancellation through the app or website is not available. Steps to protect yourself: (1) Stop any scheduled payments with your bank or card issuer immediately and ask about chargeback/dispute options; (2) File a complaint with your provincial consumer protection office and with BBB Canada; (3) Send a certified letter (proof of delivery) to the company address below requesting cancellation, refund or account closure and keep a copy; (4) Keep all documentation (receipts, order numbers, screenshots, correspondence, photos of products) to support disputes or bankruptcy claims; (5) If charges continue, escalate with your card issuer, provide documentation and consider a formal dispute or chargeback.

What happens when you cancel

Normally cancelling stops future billing and may limit access to account portals or ongoing treatment. In SmileDirectClub’s case, operations paused and outstanding orders were cancelled during the wind‑down; there is no functioning account support, active treatment continuation, or automated cancellation mechanism in Canada. Any future service access, data retention or account closure outcomes will be determined by the bankruptcy administrators handling the estate.

Will I get a refund?

At present there is no direct avenue for refunds because SmileDirectClub has shut down; the company indicated that information about refunds would be provided as the bankruptcy process advances. Historically, SmileDirectClub Canada offered various refund policies (e.g., full refund including kit if unsuitable after impressions/scan; prorated refunds for unopened aligners; 30‑day cancellation exceptions), but those policies are subject to the bankruptcy process and are not enforceable through the company’s normal customer support channels now. Global News

Smiledirectclub plans and pricing

These prices reflect historical Canadian offerings prior to the December 2023 shutdown and are presented for reference only. SmileDirectClub’s operations in Canada have ceased and these plans are no longer sold. Sources include historical product listings and independent reviews.

Your consumer rights in Canada

Canadian consumers retain the right to dispute unauthorized or continuing charges with their payment provider and to file complaints with provincial consumer protection offices and BBB Canada. Because SmileDirectClub wound down operations, consumer remedies through the company are limited and any reimbursement or claim will depend on the bankruptcy process. If you are still being charged, contact your bank or card issuer immediately; many card providers allow chargebacks for services not rendered. You can also lodge complaints with your provincial consumer affairs office and the Canadian Anti‑Fraud Centre if you suspect fraudulent billing.

Customer experiences

Reported experiences from Canadian customers are mixed. Some verified reviewers praised ordering convenience and helpful staff during in‑person scan appointments, while many others reported serious issues including long delays, poor customer service responsiveness, misfitting or uncomfortable aligners, billing errors, and disrupted ongoing treatments. Investigations and consumer complaints have also alleged cases of dental complications in some patients. Because the company has ceased operations, many customers faced difficulty obtaining support, refunds or treatment continuity.

Documentation checklist

• Order numbers, receipts and invoices (screenshots or PDFs)
• Bank/credit card statements showing charges and dates
• All email or chat correspondence with SmileDirectClub (save copies)
• Photos of impression kits, aligners, packaging, and any dental issues
• Appointment records or scan receipts from in‑person visits
• Dates you attempted cancellations or contacts and any reference numbers
• Proof of certified mail / delivery receipts if you send a formal letter

Common mistakes

Common errors include waiting too long to document charges and communication, assuming the company’s usual refund policies still apply after the shutdown, and not contacting your bank promptly to stop recurring payments. Another frequent mistake is not preserving evidence (receipts, screenshots, photos) before disposing of kits or packaging - this evidence is critical for disputes, chargebacks or a claim in the bankruptcy process. Finally, relying solely on public posts rather than filing formal complaints with your card issuer and consumer protection agencies can delay or prevent recovery options.

Comparative recap

After cancelling

If you have stopped payments or filed disputes, continue to monitor your statements and preserve all records. Useful resources: the news coverage on the shutdown and bankruptcy details, provincial consumer protection offices for guidance, BBB Canada to file complaints, and the federal Financial Consumer Agency of Canada for dispute guidance. For specific news about the wind-down see Global News. For general consumer help and filing complaints consult BBB Canada, Government of Canada - Consumer Services, and the Financial Consumer Agency of Canada.

Address

Send certified mail / raccomandata A/R for proof of delivery to:

1707 Eye St Ste 300, Bakersfield, CA 93301, USA