Cancellation The Credit Pros: Easy Method

What is The Credit Pros

The Credit Pros is a U.S.-based credit repair and credit-building subscription service that offers products for disputing credit report items, creditor interventions, credit monitoring, and tools to help build credit. Services are sold on a month-to-month basis and billed in U.S. dollars; Canadian customers are typically charged the USD amount converted to CAD by their card issuer or payment processor.

How to cancel The Credit Pros

Cancellation methods depend on how you purchased the subscription. The company's primary cancellation route documented by multiple sources is phone-based; if you subscribed through a platform (Apple App Store or Google Play) you must cancel through that platform. If you prefer a written notice, you may send one by mail and keep tracking proof, but expect phone or platform cancellation to be required or faster.

• Call The Credit Pros customer service at 800-411-3050 and request cancellation; note the date, time, and name of the representative and ask for confirmation details or a reference number.
• If you subscribed through Apple App Store or Google Play, cancel directly in your Apple or Google account subscription settings (The Credit Pros cannot cancel platform subscriptions for you). See Apple's subscription support for steps.
• If you prefer written cancellation, mail a clear cancellation letter to the company address (see final section) using certified mail or another tracked method and keep the postal tracking/receipt as proof.
• After cancelling, monitor your bank or card statements for any further charges and keep all documentation (emails, screenshots, call notes, bank statements) in case you need to dispute charges.

What happens when you cancel

When you cancel a month-to-month subscription, access typically continues through the end of the current paid billing period; you should not be billed again after a successful cancellation. The company’s terms and practices regarding account data retention vary - your account information and dispute histories may be retained for a time according to their policies. Keep copies of any account records you want to preserve before closing your account.

If you cancel a subscription purchased through the App Store or Google Play, cancellation is handled by that platform and access/renewal dates follow the platform’s subscription rules. If you experience continued charges after cancellation, you can dispute the charges with your payment provider and provide the cancellation proof.

Will I get a refund?

The Credit Pros advertises a "satisfaction guarantee" that, if you’re not satisfied after 60 days, they will extend your service for free for up to the number of months you’ve already paid - this is an extension of service rather than a cash refund according to their official statement. Other sources have reported different claims (a 90-day money-back promise or a five-day full-refund window), but those statements conflict with the company’s official guarantee and with third-party reporting.

Because public reporting and the company’s statements conflict, refunds cannot be guaranteed: cancellation is the standard remedy, and any refund or money-back claim should be confirmed in writing with The Credit Pros before relying on it. If you believe you are entitled to a refund and the company refuses, you can attempt to dispute the charge with your card issuer or payment processor and contact the appropriate consumer protection agency.

The Credit Pros plans and pricing

Your consumer rights in Canada

Canadian consumers should be aware of provincial consumer protection laws that apply to distance and subscription purchases. Many provinces provide a cooling-off or cancellation right for certain distance sales - commonly around 14 days - though that right can vary by province and may not apply to subscriptions purchased through third-party app stores (Apple/Google), which are governed by platform refund policies.

Sellers are generally required to disclose cancellation and refund terms up front. If you experience unauthorized or continued billing after cancellation, you can dispute the charge with your bank or card issuer, and you may file a complaint with provincial consumer protection authorities or the competition/consumer office in your province. Keep documentation of all interactions and charges to support a complaint or dispute.

Customer experiences

Reviews are mixed. Positive feedback on sites like Trustpilot and independent reviewers notes helpful and knowledgeable staff, easy setup, clear explanations, site navigation, transparent pricing, and the flexibility of month-to-month billing. These reviews highlight staff courtesy and some users’ satisfaction with service outcomes and support.

Negative reports include difficulty canceling services, confusion and disagreement over refund eligibility, continued billing after cancellation attempts, opaque billing practices, and allegations of deceptive behavior in complaints submitted to consumer organizations. Some third-party review sites and forums have reported incentivized or questionable reviews, and customers on Reddit and the Better Business Bureau have shared experiences of repeated billing and challenging cancellation interactions.

Documentation checklist

• Account username/email and the last four digits of payment method
• Proof of purchase and billing receipts (dates and amounts)
• Subscription start date and next renewal date
• Copies/screenshots of terms of service or guarantees quoted at signup
• Records of phone calls (date, time, representative name, reference number) and emails/messages
• Bank or card statements showing charges you want to dispute
• Postal tracking receipt if you send a written cancellation to the company address

Common mistakes

Expecting an automatic refund without confirming the company’s written policy is a common mistake - The Credit Pros’ publicly stated satisfaction guarantee provides a service extension more often than a cash refund. Another frequent error is assuming subscription cancellations through the company will stop App Store or Google Play charges; platform purchases must be canceled through the platform account settings. Customers also sometimes fail to keep clear proof of cancellation (such as call reference numbers or tracked postal receipts), making disputes with banks or consumer agencies harder to prove.

Comparative recap

After cancelling

After you cancel, keep all confirmation details and monitor your bank or credit card statements for any further charges. If you do see continued or unauthorized charges, contact your card issuer to dispute the charges and provide your cancellation proof. For more information on cancellation and guarantees, see The Credit Pros’ guarantee page and independent reviews and support pages:

The Credit Pros - Our Guarantee

How to cancel - JoinChargeback

Bankrate review of The Credit Pros

Trustpilot reviews

BBB complaint listings

Third-party review note on refund claims

Address

The Credit Pros
7754 Okeechobee Blvd, #765
West Palm Beach, FL 33411
United States