Cancellation Treated: Easy Method

What is Treated

Treated is an online health service operated by HR Healthcare Ltd t/a treated.com that provides remote consultations and prescription delivery for a range of conditions. It combines an online clinical assessment with medication dispensing and home delivery.

How to cancel Treated

Cancellation procedures can vary depending on whether you have an active subscription, a one‑off order, or a standing prescription. The most reliable method to ensure proof of cancellation is a signed letter sent via certified mail (return receipt requested). Below are clear steps to cancel.

• Sign in to your Treated account and check for an option to cancel subscriptions or recurring orders; follow any on‑screen cancellation steps and record screenshots or confirmation numbers.
• Contact Treated customer service by the channel shown in your account (email or support form) to request cancellation and ask for confirmation in writing; keep copies of all messages.
• If you prefer a written notice, send a signed cancellation letter by certified mail (return receipt requested) to HR Healthcare Ltd t/a treated.com, Unit 18 Waters Meeting, Britannia Way, Bolton, United Kingdom, BL2 2HH; keep the postal receipt and return receipt as proof.
• If you have an outstanding order or prescription shipment, confirm whether the order can be stopped or returned and whether any fees apply.
• Follow up if you do not receive written confirmation within a reasonable time (7 - 14 days); escalate to a recorded email and keep all records.

What happens when you cancel

When you cancel, recurring billing should stop and no new prescription refills should be processed; however, orders already dispatched may still be delivered and billed. Access to some account features (for example, reordering history or messaging) typically remains unless you request account deletion. Treated will retain personal and medical data according to its privacy policy and applicable law; you have the right to request access to or deletion of personal data under Canadian privacy rules where those laws apply.

Will I get a refund?

Refunds depend on Treated’s terms and on timing. If you cancel before a charge is finalised you may avoid further billing; refunds for unused medication or unshipped orders may be possible. Shipping, clinical assessment fees, or specially prepared medication may be non‑refundable. Exceptions commonly include controlled substances, opened medication, or prescriptions subject to regulatory restrictions that prevent returns. Always request a written refund decision and keep documentation; if you have trouble obtaining a refund, raise the issue in writing and consider the consumer complaint options described below.

Treated plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by both federal and provincial laws. Privacy of personal health information is governed federally by the Personal Information Protection and Electronic Documents Act (PIPEDA) for federally regulated entities and by provincial health privacy laws where applicable; you may have the right to request access to, correction of, or deletion of your personal information. Consumer protection and unfair practices are regulated at the provincial level (for example, provincial consumer protection acts), which may provide remedies for misleading practices, failure to deliver goods or services, or improper billing. For unresolved disputes, you can contact provincial consumer protection offices, the Competition Bureau for deceptive marketing concerns, or the Office of the Privacy Commissioner of Canada for privacy complaints.

Customer experiences

Customer reports are mixed. Many users find Treated convenient for obtaining repeat prescriptions and value the speed of online consultations. Common compliments note easy ordering and clear information about medications. Criticisms typically relate to difficulty obtaining prompt refunds, delays in customer service responses, or confusion over subscription cancellation timing. Experiences vary by case - quick resolution is often achieved when customers keep clear records and request written confirmation.

Documentation checklist

• Account username/email and account ID
• Order numbers and invoice copies
• Prescription details or prescriber information
• Copies of all communications with Treated (emails, chat transcripts, screenshots)
• Certified mail receipt and return receipt (proof of delivery) if you send a letter
• Payment records or bank/card statements showing charges
• Photo ID if requested for verification

Common mistakes

Customers sometimes assume cancelling a subscription in the app or by phone is sufficient without retaining confirmation; without proof, disputes over future charges are harder to resolve. Other mistakes include cancelling after the billing cut‑off so an extra charge appears, not checking whether an order has already shipped, or returning medication that cannot be accepted due to safety or regulatory rules. Example: cancelling a monthly refill after the order has already been processed - you may still be billed and the shipment cannot be returned.

Comparative recap

After cancelling

Keep copies of all confirmations and the documentation checklist items. If you cannot resolve a refund or billing dispute directly, contact your payment provider to query or dispute a charge and consider filing a complaint with your provincial consumer protection office. For privacy concerns, see the Office of the Privacy Commissioner of Canada. Useful links: Treated main site (https://www.treated.com), Health Canada (https://www.canada.ca/en/health-canada.html), Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca), and the Government of Canada consumer protection overview (https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home).

Address

Send signed cancellation letters by certified mail (return receipt requested) to ensure proof of delivery:

HR Healthcare Ltd t/a treated.com, Unit 18 Waters Meeting, Britannia Way, Bolton, United Kingdom, BL2 2HH