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Cancellation service #1 in New Zealand
YouTube Premium is a paid subscription that removes ads, enables background play, and allows downloads across YouTube and YouTube Music.
It bundles ad-free viewing with features such as offline playback and access to YouTube Music in one subscription.
Key features include ad-free videos, background audio, and the ability to download videos for offline viewing.
The service is account-based and applies to eligible devices when signed in to the subscribing Google account.
If you subscribed on the web, cancel at YouTube's Paid Memberships page in your account settings.
Your Premium access continues until the end of the current billing period after cancelling.
If you cancel a monthly subscription, you keep Premium benefits until the end of your current billing period.
For annual prepaid plans, access continues for the prepaid term but typically no partial refunds are provided.
After the billing period ends, the subscription will not renew and Premium features will stop on the account.
Your account remains active as a free YouTube account; downloads and offline content may become inaccessible.
For web subscriptions, YouTube's policy is that there is no refund or credit for unused days after cancellation.
Purchases or rentals may be refundable within a short period (for example, 7 working days) if unused, subject to Google's discretion.
If you subscribed via Apple or Google Play, refunds and cancellations follow the app store's policies rather than YouTube's support process.
Certain territorial consumer laws can permit immediate cancellation and refunds; these are handled case-by-case by contacting YouTube Support. See restrictions and refund notes.
Prices have changed over time; the table below shows examples of published NZ monthly prices from available data.
No evidence of annual plans offered in New Zealand was found in the referenced data.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Individual | NZ$17.99 | Monthly | Ad-free, background play, downloads, includes YouTube Music |
| Individual | NZ$22.99 | Monthly | Ad-free, background play, downloads, includes YouTube Music |
| Family (up to 5) | NZ$29.99 | Monthly | Ad-free, downloads, includes YouTube Music |
| Family (up to 5) | NZ$39.99 | Monthly | Ad-free, downloads, includes YouTube Music |
YouTube's published terms do not state a 14-day cooling-off right for digital subscriptions in New Zealand.
Refunds for subscriptions are primarily governed by YouTube/Google policy and app-store terms rather than an explicit statutory cooling-off period.
If you believe local consumer law applies (for example, defective service), you can contact YouTube Support to request a remedy.
Any special territorial consumer-law exceptions to receive an immediate refund would be assessed by support and may depend on NZ-specific legislation.
Some New Zealand users report that Premium is worth the cost for uninterrupted background music, ad-free tutorials, and ease of sharing media across devices.
These positive reviews note improved convenience for frequent YouTube and YouTube Music users. See sample feedback at Capterra NZ.
Other users report seeing ads despite subscribing, billing disputes, and difficulty contacting support after unexpected charges.
complaints about misleading trial terms and support responsiveness appear in public review sites. Examples include Trustpilot NZ and ProductReview.
A common mistake is trying to cancel an Apple or Google Play subscription from the YouTube website; those must be cancelled through the respective app store.
This often causes confusion and delayed cancellations when users expect YouTube to process the request.
Another frequent error is assuming you will receive a pro‑rata refund after cancelling mid‑billing period for web subscriptions.
YouTube's web policy states no credits for unused days, so plan cancellations at the end of a billing period if you want to avoid losing prepaid time.
The table below summarises key points: how to cancel, refund likelihood, access after cancellation, and typical NZ monthly price ranges.
Use it to check which cancellation path applies to your subscription method.
| Aspect | Web subscription | Google Play (Android) | Apple App Store (iOS) |
|---|---|---|---|
| How to cancel | Cancel at YouTube Paid Memberships (youtube.com/paid_memberships) | Cancel in Google Play Subscriptions | Cancel in Apple Subscriptions (iOS Settings) |
| Refunds | No pro‑rata refunds for unused days (policy) | Subject to Google Play refund policies | Subject to Apple's refund policies |
| Access after cancel | Access remains until end of billing period | Access remains until end of billing period | Access remains until end of billing period |
| Typical NZ monthly price | NZ$17.99 - NZ$22.99 (Individual) | NZ$17.99 - NZ$22.99 (Individual) | NZ$17.99 - NZ$22.99 (Individual) |
Confirm the cancellation in your account's Paid Memberships page or in your app‑store subscription settings.
Keep receipts or screenshots that show the cancellation confirmation and the expiry date of your access.
Official cancellation and policy resources:
Legal Support Google Ireland Ltd.
Gordon House, Barrow Street, Dublin 4, Ireland.
For billing disputes or territory-specific consumer-rights queries, contact YouTube Support via the help links above.
If you require formal correspondence, use the corporate address listed and include all documentation from the checklist.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.