Cancellation Amazon Video Channels: Easy Method

What is Amazon Video Channels

Amazon Video Channels (available through Prime Video in Canada) lets you add third‑party streaming subscriptions - for example Crave, STACKTV, STARZ and niche channels - and watch them inside the Prime Video app. Channels are billed as monthly add‑ons to your Amazon account (or through the app store that handled the original purchase).

The channels catalogue, price and availability are managed per region; you access and manage your active channels from your Amazon account or the app store that managed the subscription.

How to cancel Amazon Video Channels

Choose the cancellation path that matches where you originally subscribed: directly through Amazon.ca, or via Apple/Google if the purchase was made through their stores. The steps below cover the usual methods.

• Cancel on the web (Amazon.ca): Sign in at Amazon.ca → Accounts & Lists → Memberships & Subscriptions (or Prime Video settings) → locate the channel and choose "Cancel channel" or "Cancel subscription".
• Cancel on iOS (App Store): Open the iPhone/iPad Settings or the App Store, go to your Apple ID > Subscriptions and cancel the channel subscription there; Apple manages billing and cancellations for App Store purchases. See Apple's guidance at Apple support.
• Cancel on Android (Google Play): Open the Google Play Store app, tap your profile → Payments & subscriptions → Subscriptions, find the channel and cancel; Google Play manages those subscriptions. See Google Play support.
• Cancel by registered letter (optional fallback): If you prefer a written cancellation or need proof of delivery, send a signed cancellation letter by registered mail (raccomandata A/R) to Amazon's Canadian address (see Address section). Keep the tracking and delivery receipt.

What happens when you cancel

When you cancel a channel, your access typically continues until the end of the current paid billing period; the subscription will not renew after that date. Content you already streamed remains available only while the subscription remains active. Your subscription details and viewing history linked to that channel remain in your Amazon account subject to Amazon's data policies.

If you cancel through Apple or Google, Amazon will not control the billing stop - the app store will. Cancelling via Amazon stops renewal through Amazon's billing system only.

Will I get a refund?

Amazon Canada generally treats digital subscriptions and downloads as non‑returnable and non‑refundable once accessed. That means routine refunds for monthly channel fees are uncommon. Exceptions can occur in limited circumstances (billing errors, duplicate charges, or where local consumer protection requires it), and some disputes may be handled case‑by‑case by Amazon, Apple or Google depending on who billed you.

If you were charged in error or unknowingly subscribed, contact the billing party (Amazon, Apple or Google Play) promptly and provide supporting documentation. If a satisfactory resolution is not reached, customers sometimes escalate via their payment provider (credit card dispute) - note that outcomes vary and consumer protections may apply differently to digital services.

Amazon Video Channels plans and pricing

Your consumer rights in Canada

Canadian consumer protection frameworks can include a right to cancel certain digital purchases within a short period, but application varies by province and the nature of the digital service. Amazon's terms for digital content typically state that once a digital service is accessed it is non‑refundable. Where a statutory right applies (for example, in cases of defective or misrepresented services), that right may still be enforceable despite merchant policies.

If you believe a statutory consumer right applies (for example, unauthorized charges or misleading information), raise the issue with Amazon first and, if necessary, with your provincial consumer protection office or your payment provider. Keep records of communications and receipts when pursuing a complaint.

Customer experiences

Reported experiences in Canada are mixed. Some customers find it convenient to manage all channel subscriptions through the Amazon.ca interface and cancel quickly online. Others report frustration with unexpected recurring charges, difficulty locating the cancellation option, or needing to contact support to stop a subscription that was added inadvertently.

Where subscriptions were billed via Apple or Google Play, customers found resolution required contacting the respective app store rather than Amazon. Using the correct billing channel for disputes often speeds resolution.

Documentation checklist

• Account email/username, subscription name, date of subscription, screenshots or billing statements showing the charge, order ID (if available), and delivery/tracking receipt if you send a registered cancellation letter.

Common mistakes

Common mistakes include cancelling in the wrong place (for example cancelling on Amazon when the subscription was purchased through Apple/Google), which does not stop the app‑store billing. Another frequent error is assuming cancelling immediately yields a refund - typically it only prevents renewal and access continues to the period end. Finally, users sometimes fail to keep proof of cancellation or documentation (screenshots, confirmation emails, or registered‑mail receipts), which complicates disputes.

Example: A customer who subscribed to STACKTV via Prime Video and then deleted the Prime Video app without cancelling still received charges because the subscription was active in their Amazon account; they needed to sign into Amazon.ca to cancel.

Comparative recap

After cancelling

After you cancel, keep confirmation details (screenshots, confirmation email, the registered‑mail delivery receipt if used) until the subscription period has ended and your billing is settled. If charges continue after cancellation, contact the billing party (Amazon, Apple or Google) with your documentation. For Amazon‑side issues, start at Amazon.ca Help & Customer Service; for App Store or Google Play disputes use Apple or Google support links above.

For general Amazon Canada return and refund information you can review third‑party summaries such as returnpolicies.info, but rely on the billing party's official support for account actions.

Address

Send registered cancellation letters (if required) to:

Amazon.com.ca ULC
40 King Street West, 47th Floor
Toronto, ON M5H 3Y2
Canada