Cancellation Crave: Easy Method

What is Crave

Overview

Crave is a Canadian streaming service offering TV shows, movies and exclusive content from HBO, Showtime and other partners. It provides several subscription tiers (ad-supported and ad-free) and can be purchased directly from Crave, through app stores (Apple, Google) or via third-party platforms such as Amazon Prime Video.

How to cancel Crave

• If you subscribed via Google Play: go to play.google.com/store/account/subscriptions, find the Crave subscription, choose "Manage," then "Cancel subscription" and confirm. Select a reason if prompted.
• If you subscribed via Apple App Store: cancel through your Apple ID subscription management on your device or at Apple's Manage Subscriptions. Crave’s site cannot cancel App Store purchases.
• If you subscribed directly on Crave’s website: try signing into your Crave account and checking Account > Subscriptions. Many users report the cancel option can be hard to find or missing; if you cannot cancel online, call Crave support at 1‑888‑CRAVE88 for assistance.
• If you subscribed through Prime Video: manage or cancel the channel subscription via your Amazon account's Prime Video Channels settings.

What happens when you cancel

When you cancel, you typically retain access to Crave until the end of the current billing period; cancellation prevents the next automatic renewal. Your account details (account email and subscription history) are normally retained according to Crave’s account policies so you can restart service later. Always keep the cancellation confirmation (email or on-screen confirmation) and check your bank or card statements after the next renewal date to ensure no further charges occur.

Will I get a refund?

Crave’s Terms & Conditions state that refunds - including pro‑rated refunds for the unused portion of a subscription - are generally not offered after cancellation. Exceptions are rare and handled at Crave’s discretion. Multiple user reports indicate support frequently declines refund requests and that chargeback attempts through banks are often unsuccessful. If you purchased through a third party (Apple, Google, Amazon), that third party’s refund policies may also apply; consult their support if you believe an unintended charge occurred.

Crave plans and pricing

Your consumer rights in Canada

There is no general federal rule in Canada granting an automatic 14‑day cooling‑off period for digital subscriptions. Some consumer protections apply only in specific contexts (for example, door‑to‑door sales or regulated telecom services). Streaming services such as Crave are not covered by telecom pro‑rated refund rules. Because policies vary, review Crave’s Terms & Conditions and, if needed, consult provincial consumer protection resources for your jurisdiction. For general commentary on refunds and digital content in Canada see industry summaries such as this overview and telecom guidance from the CRTC at crtc.gc.ca.

Customer experiences

User feedback is mixed. Many subscribers praise Crave’s exclusive and high‑profile content library (HBO/Showtime titles and originals). Conversely, public reviews and forum posts commonly report technical issues: excessive or repetitive ads, buffering and freezing, app instability on devices (Smart TVs, Roku, Nvidia Shield), poor audio quality, subtitle/caption failures, and frustrating UX changes after updates. Customer service experiences vary; some users report difficulty obtaining refunds or finding an online cancel option and needing to call support. See user reports on Trustpilot, Sitejabber, and community discussions such as Reddit.

Documentation checklist

• Account email and username
• Subscription order number or receipt (if available)
• Purchase method (Crave website, Apple App Store, Google Play, Prime Video)
• Dates of sign-up and most recent charge
• Screenshots of subscription page, billing statement, and any error messages
• Confirmation of cancellation (email or on‑screen message) or support case number

Common mistakes

Common pitfalls include attempting to cancel on the Crave website when the subscription was purchased through Apple or Google (those must be canceled through the app store), assuming a refund is automatic after canceling, and not saving a cancellation confirmation. Another frequent mistake is waiting until after the renewal date to dispute a charge without contacting support promptly; if you expect to dispute a charge, document everything and contact your payment provider as well as Crave.

Comparative recap

After cancelling

Keep your cancellation confirmation and check your account and bank statements after the next billing date to confirm no further charges. If you believe an unauthorized or erroneous charge occurred, contact Crave support and the platform you used to subscribe (Apple, Google, Amazon) promptly and provide the documentation from the checklist. For Crave’s official terms see Crave Terms & Conditions. For Google subscription management use Google Play subscriptions, for Apple see Apple subscriptions, and for Prime Video channel help see Amazon’s Prime Video help pages.

Address

If you need to escalate in writing, send correspondence by registered mail (raccomandata A/R) to:

Bell Media, Inc., 299 Queen St W, Toronto, ON M5V 2Z5, Canada

Also include your account details, dates, copies of receipts and screenshots, and request a written confirmation of cancellation and any refund decision.