Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Bell Fibe Tv
PO Box 71044 Laurier West PO
K2P 2L9 Ottawa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Bell Fibe Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Bell Fibe Tv: Easy Method
What is Bell Fibe Tv
Overview
Bell Fibe TV is Bell Canada’s IPTV service that delivers live television, on-demand programming and PVR functionality over Bell’s fibre/IP network; Bell also offers Satellite TV under similar account management. It typically requires rental or purchased receiver hardware and may be bundled with Bell Internet and other services.
How to cancel Bell Fibe Tv
- Call Bell Customer Service at 1‑866‑310‑BELL (2355) or dial *611 from a Bell mobile device to request cancellation; cancelling via the MyBell app or simply removing the app does not cancel the service. For details and community discussion, see Bell forum guidance.
- If you prefer written notice for proof, send a signed cancellation letter by registered/trackable mail (for example Canada Post Registered or a tracked courier) to Bell’s mailing address and keep the tracking/receipt. Allow time for processing and follow up by phone to confirm receipt; sending registered mail is recommended even if you call.
- When you cancel, Bell will mail instructions for returning any rental equipment (TV receivers, modems, Wi‑Fi pods and accessories). Do not return rental equipment to a Bell store unless Bell’s return instructions explicitly state otherwise - returns are normally shipped and must be completed within 30 days.
What happens when you cancel
Access to TV channels and on‑demand services ends on the cancellation effective date specified by Bell. If you are in a promotional or term contract, early termination charges may apply. Bell will provide return instructions for any rented hardware; non‑return or late return fees may be assessed if equipment is not returned within the timeframe specified (typically 30 days). Your account will be final‑billed and services removed or scheduled for disconnection per Bell’s operational timelines.
Will I get a refund?
Bell issues prorated refunds or credits for unused service if you cancel mid‑billing period, and refunds follow Bell’s billing and returns policies. Refunds are issued to the original method of payment (credit card or bank account) or by cheque if the original method is unavailable. For TV services, Bell typically holds any final refund balance for up to 60 days (two billing cycles) after the final bill to allow for late or additional charges such as pay‑per‑view or video‑on‑demand. If you were charged a non‑return fee and later return the equipment, any resulting credit or refund can take up to two billing cycles to process. Expect your final bill to arrive within roughly 40 days of cancellation; contact billing support if you do not receive it or if amounts look incorrect. For Bell’s published return and refund information, see Bell returns & refunds and how to cancel.
Bell Fibe Tv plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Starter TV | C$25.00 | Monthly | Over 25 channels including general‑interest networks; requires Fibe TV Box and PVR rental (C$20/mo) or purchase refurbished unit (C$499) |
| Good | C$86.50 | Monthly | General‑interest networks (CTV, CBC) plus select specialty channels; for Fibe Internet existing customers |
| Better | C$112.50 | Monthly | Includes all channels in Good plus premier sports, family and entertainment channels; for Fibe Internet existing customers |
| Best | C$147.50 | Monthly | Includes all channels in Better plus almost every specialty channel offered; for Fibe Internet existing customers |
| Starter TV (2‑year term bundle credit) | C$20.00 | Monthly | Starter TV with 2‑year term and monthly credit; price without credit is C$25/mo |
| Good (2‑year term bundle credit) | C$55.00 | Monthly | Good TV with 2‑year Internet+TV bundle credit; price without credit is C$60/mo |
| Better (2‑year term bundle credit) | C$81.00 | Monthly | Better TV with 2‑year Internet+TV bundle credit; price without credit is C$86/mo |
| Best (2‑year term bundle credit) | C$116.00 | Monthly | Best TV with 2‑year Internet+TV bundle credit; price without credit is C$121/mo |
Note: All prices are monthly CAD as listed on Bell’s Fibe TV programming packages page. Promotional bundle credits apply for 2‑year term contracts with Internet services. Prices, taxes and equipment rental fees may apply and can change during the subscription term.
Your consumer rights in Canada
Under Canadian telecommunications consumer protections, customers are generally entitled to cancel telecom services and to receive prorated refunds for unused service periods. There is no universal 14‑day statutory cooling‑off period specifically for TV service cancellations; Bell’s published terms (prorated refunds, final‑bill timing and hold periods for final refunds) are the operative framework for refunds and credits. If you believe Bell has not followed its published policies, you can raise the issue with Bell’s billing department and, if unresolved, escalate through the Commission for Complaints for Telecom‑television Services (CCTS) or other consumer protection channels.
Customer experiences
Customer feedback is mixed. Some customers report helpful, knowledgeable in‑person or phone support when setting up or modifying services. However, many public reviews (e.g., Trustpilot and Yelp) cite long waits, transfers, billing errors, difficulty confirming equipment returns and slow resolution of credits or refunds. These patterns suggest preparing documentation and following up persistently helps reduce disputes and speeds resolution.
Documentation checklist
- Account number and account holder name; recent bill showing account details
- Photo ID or other verification information required by Bell
- Cancellation date request and reason (if you choose to state one)
- List of rented equipment with serial numbers, and proof of shipment/tracking if you return devices
- Copy of any written contract or promotional terms (if applicable)
- Phone call notes: date, time, representative name/ID, and confirmation number if provided
Common mistakes
Common errors include assuming removing the MyBell app or unsubscribing from notifications cancels the service - this does not. Another frequent issue is failing to return rental equipment within the required timeframe, which can lead to non‑return charges; customers sometimes discover later that a return was not properly logged and spend significant time proving shipment. Not keeping a record of cancellation communications (dates, rep names, confirmation numbers) makes disputes harder to resolve. Example: a customer who mailed equipment without tracking later had trouble proving delivery and incurred non‑return fees - using tracked shipping avoids this risk.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (1‑866‑310‑BELL or *611) | Refunds follow Bell policy: prorated refund possible; final balance may be held up to 60 days; processed to original payment method | Moderate - possible hold times and transfers; get confirmation number |
| MyBell app or removing the app | Not applicable - the app alone does not cancel service; no refund will be issued unless Bell is formally notified | Not supported - do not rely on this method |
| Registered/trackable mail (written cancellation) | Same Bell refund policy applies; written notice gives proof of request and is useful if disputes arise | Low‑to‑Moderate - slower processing but provides strong proof of cancellation receipt |
After cancelling
Keep copies of all cancellation confirmations, shipment tracking and the final bill. Return rental equipment per Bell’s instructions and retain proof of shipment; equipment must usually be shipped within 30 days to avoid non‑return fees. Expect a final bill within about 40 days and allow up to two billing cycles for any refunds or credits to post (including when a non‑return fee is reversed after equipment receipt). For equipment return policies and detailed billing information, see Bell’s support pages: equipment returns, returns & refunds policy, and cancelling Bell services. If you cannot resolve a billing dispute with Bell, consider contacting the Commission for Complaints for Telecom‑television Services (CCTS) for independent review.
Address
Send registered/trackable mail (if you choose to provide written cancellation notice) to:
PO Box 71044 Laurier West PO, Ottawa, Ontario K2P 2L9