Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Binge
5 Thomas Holt Drive
2113 North Ryde
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Binge service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Binge: Easy Method
What is Binge
Binge is a subscription streaming service that offers movies and television content via apps and a web platform. It manages subscriptions through its website and through third‑party stores (Apple App Store and Google Play), and it operates an online help centre for account and billing support.
How to cancel Binge
- App Store (iOS): Open Settings → tap your Apple ID → Subscriptions → select Binge → Cancel Subscription and confirm. You should cancel at least 24 hours before the renewal date. Your access continues until the end of the current billing period.
- Google Play Store (Android): Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → select Binge → Cancel and confirm. Cancel at least 24 hours before renewal. Access continues until the billing period ends.
- Web (direct via Binge website): Log in at binge.com.au → go to the Help Centre or start live chat → follow the prompts to cancel. Once cancelled, auto‑renewal stops and you retain access until the end of your paid billing period. Binge states there are no cancellation fees and no pro‑rata refunds.
What happens when you cancel
When you cancel a Binge subscription your subscription is set to stop auto‑renewing but you typically retain access to the service until the end of the already‑paid billing period. For subscriptions managed by Apple or Google, billing and subscription records remain with the respective store; for subscriptions managed directly through Binge, your account remains active until the billing period ends and then returns to an unsubscribed state. Binge indicates there are no automatic pro‑rata refunds for partial periods. Your account data and viewing history are generally retained under Binge’s account policies unless you delete the account or request data removal through their support channels.
Will I get a refund?
Binge’s published policy is that payments are non‑refundable and they do not provide refunds or credits for partial use or unwatched content. They also state no refunds are offered if you change your mind or cancel shortly after subscribing or during a free trial - you must cancel before the trial ends to avoid charges. These are the service’s stated positions; however, outcomes can vary if a third‑party store (Apple/Google) processed the payment - those stores have their own refund processes.
Binge plans and pricing
| Plan | Price | Period | Notes |
|---|---|---|---|
| Monthly Pack (Binge BD, India context) | $7.00 | Monthly | International listing (India); not confirmed for Canada |
| Monthly Plan (BINGE Movies & TV, likely US) | $9.99 | Monthly | International listing (US); not confirmed for Canada |
| Canadian pricing | Varies | - | No confirmed Canadian (CAD) pricing found for 2024 - 2025; App Store/Play Store listings may differ by region |
Your consumer rights in Canada
Under Canadian consumer protection for digital goods, you commonly have a 14‑day “change of mind” right for digital subscriptions purchased online. That right can entitle you to a refund within 14 days unless you expressly consent to immediate performance and thereby waive the 14‑day right. Binge’s standard no‑refund policy may conflict with these rights depending on how the purchase was made and whether you agreed to immediate supply of the digital content. If you believe your rights under provincial or federal consumer protection laws apply, you can raise that in a refund request or with your provincial consumer protection agency.
Customer experiences
Public reviews show a number of negative experiences: users report a confusing cancellation flow (appearing to cancel but a hidden final confirmation keeps the subscription active), recurring billing after cancellation, refusals of refund requests, and occasional technical issues such as freezing or poor playback. There are also complaints about promotional pricing not being honoured. There are fewer publicly posted positive reviews in the data provided, so the balance of visible feedback emphasizes frustration with cancellation and billing rather than smooth account closure.
Documentation checklist
- Account email and username; date you subscribed; proof of payment or receipt; screenshots showing your active subscription and cancellation screens; the date and time of cancellation; any confirmation emails or chat transcripts; payment method details (last four digits), and, if sending written correspondence, proof of postage/delivery (registered mail receipt).
Common mistakes
Many mistakes replicate across reported cases: cancelling in one place but leaving the subscription active in another (for example, cancelling on the Binge website while the App Store subscription remains active), failing to complete a final confirmation step in the cancellation flow, cancelling too close to renewal (less than 24 hours before renewal for in‑store subscriptions), and assuming pro‑rata refunds or immediate refunds will be issued. If you purchased via Apple or Google, treat the store subscription settings as authoritative - cancelling inside the Binge web account will not stop store‑managed charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No (Binge policy: generally non‑refundable; Apple refunds handled via Apple) | Easy - cancel via Settings → Subscriptions |
| Google Play Store (Android) | No (Binge policy: generally non‑refundable; Google refunds handled via Google Play) | Easy - cancel via Google Play → Subscriptions |
| Web (Binge website / live chat) | No (Binge states no refunds / no pro‑rata refunds; exceptions may apply under law) | Moderate - use live chat or Help Centre; keep confirmation records |
After cancelling
After you cancel, keep copies of confirmation pages, emails, receipts and any chat transcripts. If you believe you are owed a refund under Canadian law, contact Binge support first and present your documentation; if that fails, contact your bank or payment provider to dispute a charge if appropriate, and consider contacting your provincial consumer protection office. Useful resources: Binge Help Centre at Binge Help Centre, Apple subscriptions support at Apple Subscriptions, Google Play subscriptions support at Google Play Subscriptions, and general Canadian consumer information at Canada.ca - Consumer information. If you prefer written correspondence, send a registered letter (raccomandata A/R) to ensure proof of delivery.
Address
Binge Attn: Customer Service 5 Thomas Holt Drive North Ryde NSW 2113 Australia