Servicio de cancelación N°1 en Canada
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Cbs.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Cbs: Easy Method
What is Cbs
Cbs (the Paramount+ / CBS-branded streaming service in Canada) is a subscription video service offering live sports, on-demand TV series, movies and news programming. Plans vary by features (ad-supported vs ad-free), number of simultaneous streams and video quality.
How to cancel Cbs
- App Store (iOS): Open your Apple ID account settings (Settings app > your name > Subscriptions) or visit Apple subscriptions support and cancel from there. The subscription remains active until the end of the current billing period.
- Google Play (Android): Go to payments.google.com or open the Play Store app → Menu → Subscriptions, select the Paramount+/CBS subscription and cancel. Uninstalling the app does not cancel the subscription; it continues until the period ends.
- Web / Paramount+ Canada: Sign in at paramountplus.com/account, go to your subscription settings and choose cancel. Cancellation normally takes effect at the end of the billing period; residents of Québec have additional options described below.
- By mail (recommended only when other methods fail): Send a clear written cancellation request to the provider and keep proof of delivery (registered mail / A.R.). Address for correspondence is provided at the end of this guide.
What happens when you cancel
When you cancel, your access typically continues until the end of the paid billing period. The subscription will not auto-renew after that date. Your account data (watch history, downloads where applicable, and account settings) may be retained according to the service's retention policies; downloaded content usually becomes inaccessible once the subscription lapses. If you subscribed through Apple or Google, billing is handled by those stores and cancellation is managed through their systems.
Will I get a refund?
Standard policy: fees are non-refundable - partial-month or partial-year refunds are generally not provided. In rare or exceptional cases the provider may issue credits or refunds at its sole discretion. Québec exception: subscribers residing in Québec may request that cancellation take effect earlier and be refunded for the unused portion of the subscription under the province-specific terms referenced in the service Terms of Use. If you believe you were charged in error after cancelling, contact the store (Apple/Google) or the service's support and keep documentation.
Cbs plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (with ads) | C$6.99/month or C$61.99/year | Monthly/Annual | Ad-supported, stream on 1 device, Full HD |
| Standard | C$10.99/month or C$97.99/year | Monthly/Annual | No ads, stream on 2 devices, Full HD, downloads |
| Premium | C$13.99/month or C$124.99/year | Monthly/Annual | No ads, stream on 4 devices, 4K UHD, HDR10, Dolby Vision & Atmos, downloads |
| Essential (legacy) | C$8.05/month or C$80.67/year | Monthly/Annual | Legacy ad-supported offering, includes CBSN, no downloads |
| SHOWTIME Bundle (legacy) | C$16.12/month or C$161.35/year | Monthly/Annual | Legacy ad-free plan with SHOWTIME, includes live TV access |
Your consumer rights in Canada
There is no general statutory 14‑day “cooling-off” refund right for this type of digital streaming subscription: the service’s Terms of Use state that fees are non-refundable except where local law provides otherwise or the provider grants a discretionary credit. Québec residents have specific protections: under the Terms, subscribers in Québec may request earlier cancellation and a refund for the unused portion in accordance with section 4.8 of the Terms of Use. If you believe your provincial rights apply, state them when you contact support and retain documentation.
Customer experiences
Users report both positives and negatives. Positive feedback highlights good programming, strong sports offerings (including soccer) and competitive pricing when the service works as expected. Negative feedback commonly cites technical problems (slow app performance, buffering, crashes, freezes), playback and UX issues (missing "continue watching", rewind/fast-forward glitches), content limitations in Canada compared with other regions, and frustrations with billing or customer service such as unexpected auto‑renewals or difficulty obtaining refunds.
Documentation checklist
- Account email/username and subscription confirmation (receipt or bank statement)
- Screenshots of subscription page and cancellation confirmation (if available)
- Dates and times of cancellation attempts and any correspondence with support
- Proof of delivery if sending written cancellation (registered mail receipt / A.R.)
Common mistakes
Subscribers often make avoidable errors: uninstalling the app but not cancelling the subscription (this does not stop billing), expecting a pro‑rata refund for unused days when the Terms state fees are non‑refundable, cancelling the wrong account if multiple Apple/Google IDs or email addresses are in use, and failing to keep cancellation confirmations. Another common problem is assuming chat or phone support will automatically process refunds - keep written confirmation of any promises. Québec residents sometimes overlook their province‑specific right to request earlier cancellation and a refund for unused time.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No (store-managed billing; refunds at Apple’s discretion) | Low - cancel via Apple ID subscriptions |
| Google Play (Android) | No (store-managed billing; refunds at Google’s discretion) | Low - cancel via Play Store subscriptions |
| Web / Paramount+ Canada | No (provider policy); Québec: possible pro‑rata refund on request | Low to Moderate - cancel in account settings; contact support for special cases |
| Mail (registered) | No (but creates formal record; may help dispute) | Moderate to High - slower but provides proof of delivery |
After cancelling
After you cancel, save any confirmation emails or screenshots and monitor your bank or card statements for continued charges. If you see charges after cancellation contact the store (Apple/Google) or the service’s support immediately and provide your documentation. Useful links: manage Apple subscriptions at Apple subscriptions support, Google Play subscriptions at Google Play help: cancel subscriptions, and Paramount+ account management at paramountplus.com/account. If you live in Québec and believe provincial rules apply, mention those rights when you contact the provider.
Address
For written correspondence (if you choose to send a registered cancellation letter): Credit Bureau Services Canada, 26 Queen Street, PO Box 186, St. Catharines, Ontario, L2R 6S7, Canada. Sending registered mail / raccomandata con avviso di ricevimento (A/R) is recommended when you need proof of delivery.