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Cancellation service #1 in Canada
Cbs (the Paramount+ / CBS-branded streaming service in Canada) is a subscription video service offering live sports, on-demand TV series, movies and news programming. Plans vary by features (ad-supported vs ad-free), number of simultaneous streams and video quality.
When you cancel, your access typically continues until the end of the paid billing period. The subscription will not auto-renew after that date. Your account data (watch history, downloads where applicable, and account settings) may be retained according to the service's retention policies; downloaded content usually becomes inaccessible once the subscription lapses. If you subscribed through Apple or Google, billing is handled by those stores and cancellation is managed through their systems.
Standard policy: fees are non-refundable - partial-month or partial-year refunds are generally not provided. In rare or exceptional cases the provider may issue credits or refunds at its sole discretion. Québec exception: subscribers residing in Québec may request that cancellation take effect earlier and be refunded for the unused portion of the subscription under the province-specific terms referenced in the service Terms of Use. If you believe you were charged in error after cancelling, contact the store (Apple/Google) or the service's support and keep documentation.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (with ads) | C$6.99/month or C$61.99/year | Monthly/Annual | Ad-supported, stream on 1 device, Full HD |
| Standard | C$10.99/month or C$97.99/year | Monthly/Annual | No ads, stream on 2 devices, Full HD, downloads |
| Premium | C$13.99/month or C$124.99/year | Monthly/Annual | No ads, stream on 4 devices, 4K UHD, HDR10, Dolby Vision & Atmos, downloads |
| Essential (legacy) | C$8.05/month or C$80.67/year | Monthly/Annual | Legacy ad-supported offering, includes CBSN, no downloads |
| SHOWTIME Bundle (legacy) | C$16.12/month or C$161.35/year | Monthly/Annual | Legacy ad-free plan with SHOWTIME, includes live TV access |
There is no general statutory 14‑day “cooling-off” refund right for this type of digital streaming subscription: the service’s Terms of Use state that fees are non-refundable except where local law provides otherwise or the provider grants a discretionary credit. Québec residents have specific protections: under the Terms, subscribers in Québec may request earlier cancellation and a refund for the unused portion in accordance with section 4.8 of the Terms of Use. If you believe your provincial rights apply, state them when you contact support and retain documentation.
Users report both positives and negatives. Positive feedback highlights good programming, strong sports offerings (including soccer) and competitive pricing when the service works as expected. Negative feedback commonly cites technical problems (slow app performance, buffering, crashes, freezes), playback and UX issues (missing "continue watching", rewind/fast-forward glitches), content limitations in Canada compared with other regions, and frustrations with billing or customer service such as unexpected auto‑renewals or difficulty obtaining refunds.
Subscribers often make avoidable errors: uninstalling the app but not cancelling the subscription (this does not stop billing), expecting a pro‑rata refund for unused days when the Terms state fees are non‑refundable, cancelling the wrong account if multiple Apple/Google IDs or email addresses are in use, and failing to keep cancellation confirmations. Another common problem is assuming chat or phone support will automatically process refunds - keep written confirmation of any promises. Québec residents sometimes overlook their province‑specific right to request earlier cancellation and a refund for unused time.
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No (store-managed billing; refunds at Apple’s discretion) | Low - cancel via Apple ID subscriptions |
| Google Play (Android) | No (store-managed billing; refunds at Google’s discretion) | Low - cancel via Play Store subscriptions |
| Web / Paramount+ Canada | No (provider policy); Québec: possible pro‑rata refund on request | Low to Moderate - cancel in account settings; contact support for special cases |
| Mail (registered) | No (but creates formal record; may help dispute) | Moderate to High - slower but provides proof of delivery |
After you cancel, save any confirmation emails or screenshots and monitor your bank or card statements for continued charges. If you see charges after cancellation contact the store (Apple/Google) or the service’s support immediately and provide your documentation. Useful links: manage Apple subscriptions at Apple subscriptions support, Google Play subscriptions at Google Play help: cancel subscriptions, and Paramount+ account management at paramountplus.com/account. If you live in Québec and believe provincial rules apply, mention those rights when you contact the provider.
For written correspondence (if you choose to send a registered cancellation letter): Credit Bureau Services Canada, 26 Queen Street, PO Box 186, St. Catharines, Ontario, L2R 6S7, Canada. Sending registered mail / raccomandata con avviso di ricevimento (A/R) is recommended when you need proof of delivery.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Amelia Clark
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.