Cancellation Citytv+: Easy Method

What is Citytv+

Citytv+ is a Canadian subscription streaming service from Rogers that bundles live over-the-air channels (Citytv and several specialty channels) with on‑demand programming. It offers monthly and annual plans, a 7‑day free trial for new subscribers, and optional bundles such as a Citytv+ / Sportsnet+ package.

How to cancel Citytv+

• Web (direct subscription via Citytv+): Sign in in a desktop or mobile browser, go to Account → Billing → Cancel Subscription. The cancellation option appears once; after you confirm you will receive an email confirmation. Access typically continues until the end of the paid period or trial. See the support article: How do I cancel or pause my subscription?
• iOS (App Store) or Android (Google Play): Cancel through the device platform: open your Apple ID or Google Play subscriptions, choose Citytv+ and Cancel Free Trial or Cancel Subscription. Platform rules and refunds are governed by Apple or Google. See: support.
• Direct via Rogers/Citytv+ (not via app stores): Contact Rogers customer support to cancel. Quebec residents may request immediate cancellation with a prorated refund; residents of other provinces will typically have cancellation take effect at the end of the paid period. See terms: Terms of Service.
• Authorized distributor (Prime Channels, other resellers): Cancellation and any refunds are governed by the distributor’s terms - follow that platform’s subscription management or support process.

What happens when you cancel

If you cancel a direct Citytv+ subscription made on the web, you will receive a confirmation email and - unless you have a special provincial right (see Quebec below) - access usually continues until the end of the paid billing period or the end of your trial. For app store subscriptions, cancellation is handled by Apple or Google and access generally continues through the remainder of the paid period under their rules. When you cancel with Rogers directly, the effective date depends on the province and the option you request; Quebec consumers can request immediate cancellation. Your account (login, preferences) generally remains usable for reactivation, but subscription access ends as described above.

Will I get a refund?

Refunds are limited. One‑time purchases and subscription content sales are final outside of explicit trial protections. Cancelling during a free trial prevents billing. Quebec residents are entitled to a prorated refund when they cancel recurring services under Citytv+ terms. Outside Quebec, Citytv+’s terms typically state that cancellation will take effect at the end of the paid period and no prorated refund will be issued. App store refunds follow Apple’s or Google’s refund policies, not Citytv+’s terms. See the refund information and terms: Terms of Service and Will I get a refund?.

Citytv+ plans and pricing

Prices shown are in Canadian dollars, pre‑tax. All plans offer a 7‑day free trial for new subscribers. Source: Citytv+ subscription pages (2025 - 2026).

Your consumer rights in Canada

Canadian consumer protection law varies by province. Quebec law requires prorated refunds for cancelled recurring services in many circumstances; Citytv+’s terms reflect that by offering prorated refunds to Quebec residents. In other provinces, Citytv+’s published terms state cancellation generally takes effect at the end of the paid period and refunds are not provided, which may be stricter than some provincial expectations but is the service’s stated policy. If you subscribed through an app store or other authorized distributor, refunds and consumer remedies are governed first by that distributor’s policies and then by applicable law. Always review the Terms of Service and your provincial consumer protection rules if you believe an operator’s policy conflicts with your legal rights: Terms of Service.

Customer experiences

User reports are mixed. Some customers appreciate bundle flexibility (for example, prorated adjustments when switching into the Sportsnet+ bundle). Other customers report stability and availability problems across devices - crashes, casting issues, and difficulty getting the app on some smart TVs and streaming sticks - and frustration when previously free live streams were moved behind the Citytv+ paywall. For the bundle FAQ see: Sportsnet + Citytv Bundle FAQ. Community feedback on device and streaming issues is available in user forums (for example, Reddit threads documenting crashes and rollout problems).

Documentation checklist

• Account email and username used for Citytv+
• Last billing date and payment method (last 4 digits of card)
• Subscription or order ID (from confirmation emails)
• Screenshot or copy of the cancellation confirmation email or on‑screen confirmation
• Proof of trial dates (start/end) if you’re cancelling to avoid trial charges
• Registered mail receipt or support ticket number if you send written notice

Common mistakes

Many issues arise from assuming one cancellation method applies to all subscriptions - for example, cancelling the Citytv+ app on a smart TV without cancelling the App Store or Google Play subscription will not stop billing. Another common error is expecting an immediate refund outside Quebec; Citytv+ terms generally do not provide prorated refunds outside that province. Some users forget to wait for or save the email confirmation and later lack proof of cancellation. Finally, cancelling after a free trial ends will not prevent the first payment; cancel before the trial expiry to avoid charges.

Comparative recap

After cancelling

After you cancel, expect an email confirmation (save it). If your cancellation was through the website, access will normally continue to the end of the paid period or trial unless you have a Quebec right to immediate cancellation. If you cancelled via an app store, check the platform’s subscription screen for the expiry date and request refunds from Apple or Google if appropriate. If you need to dispute a charge or require documentation, use your saved confirmation, payment receipts, and any registered mail receipts. Helpful pages: cancellation guide support, refund info Will I get a refund?, and the Terms of Service.

Address

For written notices or registered mail (recommended if you want a formal record), send correspondence to:

Rogers Legal Department, 333 Bloor Street East, Toronto, Ontario M4W 1G9, Canada