Cancellation service N°1 in Nederland
Contract number:
To the attention of:
Cancellation Department – Esr Tv
Keizersgracht 560
1017EM Amsterdam
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Esr Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Esr Tv: Easy Method
What is Esr Tv
Overview
Esr Tv is a digital streaming/subscription service operated under the ESR brand that offers live channels, on‑demand content and related mobile/connected‑device streaming features. It is offered alongside ESR’s physical product business (cases, accessories) and uses separate processes for subscriptions, digital account management and physical product orders.
The service auto‑renews by default and customer support and billing are handled through ESR’s online portals and support channels; cancellation and refund policies differ between digital subscriptions and physical goods and vary by region.
How to cancel Esr Tv
- Via website (physical order): log into your account, go to "My Orders" and cancel before the item is marked shipped. Once dispatched cancellation is not possible. See the official guide: esrtech.com - How do I cancel my order?
- Via account (digital subscription): sign in, open the "Subscription" menu and cancel the subscription there so it won’t auto‑renew. Service generally continues until the end of the paid period. More at esrtv.com - Cancellation & refunds
- Via support or email (digital): if you cannot cancel in‑app or in your account, contact ESR support by email or the contact form; some digital cancellations may also be handled through in‑app prompts or third‑party help pages - see ESR TV terms for scope and limitations: esr-tv.com - Terms of Service
- Physical returns: for physical products purchased from ESR’s official site in Canada use the 30‑day returns process on the ESR returns page; items must be undamaged and returned in original packaging. See: esrtech.com - Return & Refund
What happens when you cancel
When you cancel a digital ESR TV subscription, cancellation typically stops future auto‑renewals but your access normally remains until the end of the current paid period; ESR states no partial‑month refunds for unused time in most cases. For physical orders, cancellation is allowed only before shipment - after dispatch you must follow the returns procedure.
Account data, viewing history and billing records are handled under ESR’s terms of service and privacy policy; ESR may retain account information for administrative, legal or support purposes according to those terms.
Will I get a refund?
For digital subscriptions in Canada, ESR’s stated policy is that there are generally no refunds for partial months or unused service; access continues until the end of the paid period. Support may investigate and issue refunds only for the most recent payment in limited cases. The 14‑day automatic withdrawal right referenced in ESR TV’s terms applies to EU consumers only and does not create a Canadian statutory right.
For physical products bought from ESR’s official Canadian site there is a 30‑day money‑back guarantee: you can receive a full refund if the item is undamaged and returned in original packaging within 30 days. Return shipping is the buyer’s responsibility; discounted items are refunded at their sale price and bulk/promotional gifts may be excluded.
Esr Tv plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | C$9.99 | Monthly | Access to 35+ channels, HD quality, ad‑free mobile streaming |
| Trial | C$0.99 (1‑day) | 1 day | 1‑day trial then auto‑renews at C$9.99/month |
Your consumer rights in Canada
Canadian consumers do not benefit from a mandatory 14‑day cooling‑off period for digital subscriptions under ESR’s terms; that 14‑day right in ESR’s documents applies to EU customers only. You should rely on ESR’s published return and refund commitments (30‑day guarantee for official physical purchases) and any statutory protections under Canadian consumer protection laws that apply to false/misleading business practices.
If you experience unauthorized charges and cannot get a timely response from ESR, your practical options include contacting your card issuer to dispute the charge or filing a chargeback, and lodging complaints with provincial consumer protection authorities. Keep in mind chargeback windows and evidence requirements set by your bank or card network.
Customer experiences
Customer feedback is mixed. Some reviewers praise ESR’s product quality and service - for example Trustpilot includes many positive reviews about replacements and refunds for physical items and Reddit users in Canada have reported successful warranty replacements. These reports suggest ESR can provide good warranty and return outcomes for legitimate product issues.
Conversely, other reviews and forums report problems with recurring or unauthorized charges, difficulty cancelling certain services, slow or unresponsive support, and website issues preventing form submissions. Negative reports are concentrated around ESR‑branded live/subscription services and experiences vary by product and purchase channel.
Documentation checklist
- Account email and username
- Order number(s) or subscription ID
- Proof of purchase (confirmation email or invoice)
- Payment method details (last 4 digits of card, payment date)
- Screenshot(s) of account/subscription status and any error messages
- Tracking number if returning a shipped item and photos of product condition/packaging
- Copies of any correspondence with ESR support
Common mistakes
Users commonly assume EU‑style rights (like a 14‑day automatic withdrawal) apply in Canada - they do not. Another frequent error is waiting until an item is marked "shipped" before attempting cancellation; ESR’s system does not permit order cancellation after dispatch and that forces returns rather than a pre‑shipment cancellation.
Other mistakes include not keeping order numbers or confirmation emails, failing to document communications with support, and relying solely on third‑party cancellation pages or in‑app prompts without saving evidence. If ESR is slow to respond, delaying dispute action with your bank may reduce options for a timely chargeback.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website - cancel order (physical) before shipment | Possible if cancelled pre‑shipment; otherwise follow returns policy | Low (if done before shipment) |
| Account - Subscription menu (digital) | No partial‑month refunds; stops auto‑renewal; access until period end | Low to Medium |
| Support / Email / In‑app / Third‑party (digital) | Refunds only rarely, usually limited to most recent payment after investigation | Medium to High (can require escalation) |
| Returns (physical product, official site) | Full refund within 30 days if undamaged; buyer pays return shipping | Medium (shipping and condition requirements) |
After cancelling
After you cancel, save confirmation emails and screenshots showing your subscription/order status and the cancellation confirmation. Check your bank or card statements for any unexpected further charges and allow the current paid period to expire for digital services (access typically continues until then).
If you need to pursue a refund or dispute an unauthorised charge, first follow ESR’s official support channels: esrtv.com - Cancellation & refunds, the ESR terms at esr-tv.com - Terms of Service, and ESR’s return page for physical goods: esrtech.com - Return & Refund. If ESR is unresponsive and charges are unauthorized, contact your card issuer to discuss a chargeback.
It is also advisable, where appropriate, to send a registered letter addressed to ESR’s Customer Service/Administration (see address below) if you need formal proof of a cancellation or complaint.
Address
ESR TV, Keizersgracht 560, 1017EM Amsterdam, Nederland