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Cancellation service #1 in Canada
FloSports is a subscription-based sports streaming service that offers live events, on-demand replays, and original programming across multiple niche sports verticals (wrestling, racing, hockey, college sports, grappling, etc.). It operates a network of sport-specific channels and sells access via its website, mobile apps, and third-party platforms (App Store, Google Play, Roku).
When you cancel a FloSports subscription it stops future automatic renewals but your paid access typically remains active until the end of the current billing period. Your account and profile data are generally retained so you can reactivate later; FloSports’ Terms of Service govern any long‑term data retention or account deletion policies. If you subscribed through a third party (Apple, Google, Roku) the third party’s account controls and receipts apply to billing history and renewals.
FloSports’ standard policy is that cancellations do not trigger refunds for the unused portion of an active billing period; cancelling stops renewal but does not prorate or return payment for time already paid. In rare or exceptional circumstances - such as verified service outages or other issues - FloSports may, at its sole discretion, issue account credits or refunds. Subscriptions purchased via Roku or the App Store must be handled through those platforms for refunds; FloSports cannot issue refunds for purchases made through Roku. Gift cards are non‑refundable.
| Plan | Price (USD) | Billing | Features |
|---|---|---|---|
| FloSports (all sports network) | US$29.99/month or US$149.99/year (~US$12.50/mo effective) | Monthly / Annual | Full access to all FloSports verticals (20+ sports, live events, replays, originals) |
| FloHockey | US$29.99/month or US$12.50/month (billed annually) | Monthly / Annual | Hockey-only content: live, replays, stats, library |
| FloRacing | US$39.99/month or US$14.99/month (billed annually) | Monthly / Annual | Auto racing events, live & on-demand, highlights and originals |
| FloWrestling | US$12.49/month or US$29.99/year (~US$2.50/mo effective) | Monthly / Annual | Wrestling competitions, live events, originals |
| FloGrappling | US$12.49/month or US$29.99/year (~US$2.50/mo effective) | Monthly / Annual | Jiu‑Jitsu and submission grappling coverage |
| FloCollege | US$19.99/month or US$8.99/month (billed annually) | Monthly / Annual | College sports - basketball, football, etc. |
| CAA Fan Rate (CCAA partnership) | US$12.50/month or US$99.99/year (~US$8.33/mo effective) | Monthly / Annual | Full FloSports access for CCAA followers |
| CAA .edu Discount | US$9.99/month or US$69.99/year (~US$5.83/mo effective) | Monthly / Annual | Discounted full access for qualifying students |
In Canada, digital subscription cancellations and refunds are primarily governed by the service provider’s Terms of Service. There is no general federally mandated 14‑day cooling‑off period for on‑demand digital subscriptions; provincial consumer protection rules generally do not require automatic refunds for digital streaming services. Therefore, Canadian consumers should rely on FloSports’ stated policies: cancellation typically takes effect at the end of the billing period and refunds are not automatic. If you believe a charge is wrongful or a retailer’s process failed, you may pursue a dispute via your payment provider (bank or card issuer) or follow any complaint/arbitration procedures described in FloSports’ Terms of Service.
Reviews are mixed. Many customers praise FloSports’ customer service for being responsive - resolving account issues, correcting billing errors, and troubleshooting playback problems quickly. Several Canadian users reported efficient support when video froze or when plans needed adjustment. On the other hand, common complaints include streaming quality issues (buffering, freezing, audio/video mismatches), ads showing during pay‑per‑view events, difficulty controlling replays, and occasional billing problems such as duplicate charges or unexpected renewals. Trustpilot and forum feedback show both satisfied customers and recurring technical/usability criticisms.
Many cancellations go awry because users try to cancel in the wrong place - for example attempting to cancel an App Store or Roku subscription from the FloSports website. Others assume cancelling mid‑billing cycle triggers a refund; FloSports typically does not refund unused time. Common examples: a user cancels the app but forgets to cancel Apple subscriptions and gets auto‑renewed by Apple; another user requests a refund from FloSports for a Roku purchase and learns Roku must be contacted instead. Also, trials that are not canceled before the trial ends will often convert to paid subscriptions automatically.
| Method | Refund | Difficulty |
|---|---|---|
| Website (direct) | No refund by default; discretionary credits possible | Easy |
| iOS (App Store) | Refunds handled by Apple; FloSports cannot issue | Medium (must use Apple Settings / Apple support) |
| Android (Google Play) | Refunds handled by Google Play; FloSports may issue credits in rare cases | Easy (manage via app or Play Store) |
| Roku | FloSports cannot refund Roku purchases; pursue via Roku | Medium (manage via Roku account) |
After you cancel, keep the confirmation email and any receipts for your records. If you need help or want to request a discretionary credit, contact FloSports support via their help portal at FloSports Support. For App Store or Apple refunds and subscription management see Apple: Manage subscriptions. For Google Play help and refunds see Google Play subscriptions. For Roku billing or refund issues consult Roku support: Manage or cancel Roku subscriptions. If you intend to file a formal dispute, arbitration notice, or registered‑mail correspondence, use the Legal Department address below and follow the procedures set out in the Terms of Service.
FloSports, Inc., Attn: Legal Department, 301 Congress Avenue, Suite 1500, Austin, TX 78701
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.