Cancellation Irokotv: Easy Method

What is Irokotv

iROKOtv is a streaming service focused on Nollywood and African film and TV content, offering on-demand movies and series via web, mobile apps and third-party app stores. It operates subscription access and in-app purchases that renew automatically unless cancelled.

How to cancel Irokotv

Choose the method you used to subscribe and follow the matching cancellation route below. If you subscribed through a storefront (Apple, Google) you must cancel there; if you signed up directly on the website you must cancel in your iROKOtv account or via the payment method used (e.g., PayPal).

• Web (direct sign-up): Log in to the iROKOtv website, go to your Account or profile menu, open Subscription or Billing, then select Cancel or turn off Auto‑renew.
• App Store (iOS): On your iPhone or iPad open Settings → tap your name → Subscriptions → select iROKOtv subscription → Cancel Subscription.
• Google Play (Android): Open Google Play Store → Menu → Subscriptions → tap iROKOtv → Cancel Subscription.
• PayPal (recurring payment): Log in to PayPal → Settings → Payments → Manage automatic payments → select IROKOtv or iROKO Partners Ltd → Cancel the agreement.

What happens when you cancel

When you cancel, auto‑renewal is turned off so no further subscription charges should be taken after the current billing period ends. In most cases access to the service continues until the end of the paid period; you can continue to stream until that expiry. Account data and preferences typically remain stored under your account per iROKOtv’s terms - if you want data removed, request account deletion explicitly through support.

Will I get a refund?

iROKOtv’s published position is that refunds are generally not provided and once a payment is made the money is gone, although you usually keep access until the period end. For web-based sign-ups iROKOtv states that first‑month fees and start‑up costs are non‑refundable, but prepaid amounts beyond the first month may be eligible for a pro‑rata refund after cancellation in some cases.

If you subscribed through Apple, Google or PayPal, refund requests are typically handled by the store or payment provider under their refund policies. Under Canadian consumer protection rules (see next section) some “no refund” clauses may be unenforceable; you may have a right to a pro‑rata refund for unused service depending on circumstances.

Irokotv plans and pricing

Your consumer rights in Canada

Under Canadian law, consumers generally have the right to cancel digital subscriptions and to receive a pro‑rata refund for any unused portion of paid services. Some distance‑selling contracts also include a 14‑day cooling‑off period. A supplier’s blanket “no refunds” clause may conflict with these statutory protections and could be unenforceable if it contradicts federal or provincial consumer protection laws. If you believe iROKOtv’s terms improperly deny your rights, you can raise the issue with provincial consumer protection offices or seek help from consumer advocacy resources.

Customer experiences

User feedback is mixed. Positive comments highlight a simple, user‑friendly interface and generally good playback on many devices. Negative reports include problems with downloaded content requiring online license checks (making true offline use unreliable), app freezes and broken casting features on some devices, login problems, unresponsive customer support and instances where users say they were charged after attempting to cancel - sometimes requiring PayPal disputes to resolve billing issues.

Documentation checklist

• Account email and username
• Subscription or order number (from confirmation email or receipt)
• Date(s) of charge(s) and payment method used (card, PayPal, App Store)
• Screenshot(s) of subscription page, receipts, and any cancellation confirmations
• Copies of correspondence with support (emails, chat transcripts)
• Registered‑mail receipt or tracking number if you send a formal written cancellation (recommended for proof)

Common mistakes

Customers commonly try to cancel inside the iROKOtv app but forget they subscribed through Apple or Google - leaving the store subscription active and still billing. Others assume cancellation triggers an immediate refund; usually it only stops future renewals while access remains until period end. Failing to keep receipts or failing to cancel the correct payment method (PayPal vs direct card) also causes trouble when disputing charges.

Comparative recap

After cancelling

After you cancel, keep screenshots or copies of the cancellation confirmation and any relevant receipts. If billing continues after cancellation, raise the issue first with iROKOtv support and the payment provider (Apple, Google, PayPal or your card issuer). If you need formal proof of sending a written request to iROKOtv, use registered mail (raccomandata A/R) so you have delivery confirmation. Useful links: iROKOtv main site - irokotv.com; Apple subscriptions - Apple support: manage subscriptions; Google Play subscriptions - Google Play: cancel subscriptions; PayPal automatic payments - PayPal; Canadian consumer info - Government of Canada: consumer protection.

Address

iROKO (registered contact): 8 Adebayo Mokuolu Street, Anthony Village, Lagos, Nigeria