Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Luvost
Luvost
Montebello
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Luvost service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Luvost: Easy Method
What is Luvost
Luvost is an online retailer that sells personalized gift items such as ornaments, mugs and other small merchandise and appears to operate primarily through its website. Publicly available information about the company’s customer policies (help center, cancellation, or refund terms) is limited or not clearly published.
How to cancel Luvost
- Email Luvost customer support at support@luvost.com requesting immediate cancellation of your subscription or order. In the email, include your full name, the email address tied to the account, order or subscription ID (if known), the date of the transaction, and a clear statement such as “Please cancel my subscription and stop all future charges.”
- Ask for written confirmation of cancellation and a final billing statement showing no further recurring charges. Keep a copy of the sent email and any reply.
- If you do not receive confirmation within 7 business days, follow up and state you will contact your payment provider and consumer protection agencies if charges continue.
What happens when you cancel
When you cancel you should expect Luvost to stop future recurring billing and end access to any subscriber-only services or membership benefits. Because Luvost does not publish clear public cancellation procedures, timing and results can vary; some customers report continued billing after they requested cancellation. You should retain confirmation emails or screenshots proving you asked to cancel and monitor your bank or card statements for any further charges. If Luvost continues to bill you, you can pursue a chargeback or dispute with your payment provider.
Will I get a refund?
There is no confirmed public refund policy available on Luvost’s website or help pages. Some promotions and reviews reference a 14-day trial or a “60-Day Guarantee,” but customer reports indicate that promised refunds were not always honored. Under Canadian consumer protection rules (see below), you may be entitled to a refund if you cancel within the statutory cooling-off period, if the product was not delivered as promised, or if the seller’s advertised guarantee was not honored. If Luvost refuses a refund you believe you are entitled to, document requests and denials, then contact your payment provider to request a chargeback and consider filing a complaint with consumer protection authorities.
Luvost plans and pricing
| Plan | Price | Billing frequency |
|---|---|---|
| Standard product purchases | Varies | Varies |
| Subscription / trial offers | Varies | Varies |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, consumers generally have a 14-day right of withdrawal for distance or online purchases (a “cooling-off” period), subject to some exceptions. Sellers must honor lawful cancellations and refunds within that period. If a seller advertised a trial, a money-back guarantee, or a specific delivery timeframe and failed to meet those terms, consumers may be entitled to cancel the contract and request a full refund. Misleading or false advertising (for example, promising a money-back guarantee that is not honored) may violate the Competition Act and provincial consumer protection statutes. Unauthorized or continuing charges after a cancellation can be disputed through your card issuer and may also be reported to regulatory bodies.
Customer experiences
Public reviews show a mix of experiences. Some customers report receiving personalized items (ornaments, mugs) as advertised and describe the ordering process as simple and satisfactory. However, a substantial number of complaints describe being signed up for subscriptions without clear consent, being charged repeatedly after attempting to cancel, not receiving products within expected timeframes, and difficulty obtaining refunds or responses from customer service. Business review sites and consumer complaint trackers have recorded patterns of unauthorized charges and unfulfilled guarantee claims.
Documentation checklist
- Order confirmation, transaction receipts, and screenshots of the product or trial offer.
- All emails or messages sent to support@luvost.com and any replies (save dates and times).
- Bank or card statements showing charges and dates.
- Copies of any advertised guarantees, trial terms, or promotional pages (screenshots with timestamps).
Common mistakes
Many consumers fail to document their cancellation requests or do not request written confirmation, which makes disputes harder to win. Others assume that unsubscribing from emails cancels billing - these are separate actions. Some customers wait too long to check statements after cancellation; monitoring your account for several billing cycles is important. Example: sending a single social media message without following up by email or failing to keep copies of the support correspondence often leaves consumers unable to prove they requested cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email support (support@luvost.com) | Possible but unverified | Medium - depends on company response |
| Chargeback via card issuer | Likely if unauthorized/continued charges | Medium to High - requires documentation and time |
| File complaint with consumer authorities | May help secure refund or enforcement | High - involves regulatory process |
After cancelling
After you cancel, keep copies of all cancellation confirmations and monitor your payment account for at least two billing cycles to confirm no further charges. If you are charged after cancellation, immediately contact your bank or card issuer to dispute the charge and request a chargeback, providing the documentation you collected. You can also file complaints and seek guidance from Canadian authorities such as the Competition Bureau (competitionbureau.gc.ca) or the Financial Consumer Agency of Canada (canada.ca/en/financial-consumer-agency.html), and report scams or patterns of unauthorized billing to review sites and the Better Business Bureau (Luvost BBB). For customer reviews and reports, see the Luvost page on Trustpilot (Trustpilot) and the BBB Scam Tracker entry (BBB Scam Tracker).
Address
Luvost, Montebello, California, USA