Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Motortrend
Customer Service Dept., Motor Trend Magazine, PO Box 5173
50950 Boone
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Motortrend service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Motortrend: Easy Method
What is Motortrend
Overview
MotorTrend is an automotive media brand that operates a digital streaming service (MotorTrend OnDemand), publishes automotive journalism and magazines, and sells subscriptions and related products. The service offers show libraries, original series, and subscription access to video content and magazine-style material.
This guide covers how to cancel MotorTrend subscriptions in Canada, what to expect after cancellation, refund rules, consumer rights under Canadian law, common pitfalls, and suggested documentation and steps to protect your rights.
How to cancel Motortrend
- Web (MotorTrend website): Sign in to your MotorTrend account on the MotorTrend/MotorTrend OnDemand website, go to Account or Subscription settings, and cancel at least 24 hours before the next renewal date. After cancelling, you keep access until the end of the current billing period. There is no automatic refund for the unused portion.
- App Store (iOS): If you subscribed through Apple, open your Apple ID / iTunes Account Settings and turn off auto‑renew at least 24 hours before the end of the current period. Apple handles billing and any refund requests for in‑app subscriptions.
- Google Play: If you subscribed through Google Play, cancel the subscription in your Google Play account subscriptions before the renewal date to avoid being charged for the next period. Google Play manages billing and refund requests for those purchases.
- Mail (optional): If you prefer paper notice or need proof of delivery, send a written cancellation by registered mail (recommended for proof) to Motor Trend Magazine Customer Service. Keep tracking and delivery confirmation.
What happens when you cancel
When you cancel a MotorTrend subscription you will typically retain access until the end of the current paid billing period; the service will not renew after that date. Your account and any associated profile information usually remain on file according to MotorTrend's privacy and retention policies, and you can re‑subscribe at any time.
Cancelling prevents future automatic charges if done before the renewal cutoff. It does not necessarily remove past charges or automatically trigger refunds. If you subscribed via Apple or Google, further billing and refund handling is managed through those platforms.
Will I get a refund?
General policy: Cancellation does not entitle you to a refund; you keep access for the remainder of the billing period but are not normally refunded for unused time. This is the stated MotorTrend policy for standard subscriptions.
Exceptions and third‑party purchases: Gift subscriptions and eGift Cards purchased from the MotorTrend store are non‑cancelable and non‑refundable once delivered. If you subscribed in‑app (Apple/Google), refunds are handled by Apple or Google under their respective policies; you must request refunds through those stores. Under Canadian law, cooling‑off rights may not apply to digital content if access begins immediately and content has been consumed.
Motortrend plans and pricing
| Plan | Billing | Price (CAD) |
|---|---|---|
| Monthly subscription | Auto‑renewing monthly | Varies |
| Annual subscription | Auto‑renewing annually | Varies |
| Free trial (when offered) | One‑time trial then auto‑renew | Varies |
| Gift subscription / eGift Card | One‑time purchase | Varies |
Your consumer rights in Canada
Under federal and provincial consumer protection laws in Canada, digital subscription services must provide clear cancellation instructions and transparent renewal terms. Consumers generally have a 14‑day "cooling‑off" period for remote purchases, but that right can be limited or excluded for digital content if access begins immediately and the content is consumed or downloaded.
Refund rights for digital subscriptions may be restricted once service has been used. If MotorTrend's terms or practices are unclear, deceptive, or you believe they contravene consumer protection rules, you can take complaints to your provincial consumer protection office and, for broader issues, to the Competition Bureau of Canada.
Customer experiences
User feedback is mixed. Many subscribers praise MotorTrend OnDemand for its large library of automotive content and original shows, calling the service worthwhile for car‑enthusiasts. Positive mentions highlight series such as Roadkill and Hot Rod Garage.
Negative reports - particularly in review aggregators and Trustpilot - focus on billing and customer service issues: unexpected auto‑renewals, difficulty cancelling (or delays in cancellation processing), slow or refused refunds, and poor responsiveness from customer support. These complaints suggest keeping careful documentation of cancellation attempts and confirmations.
Documentation checklist
- Account email and username used for the subscription
- Order or subscription number (confirmation email/receipt)
- Date of last charge and next renewal date
- Payment method (last 4 digits) and billing statements showing charges
- Screenshots of account subscription page showing status and cancellation confirmation
- Copies of any correspondence with MotorTrend, Apple, or Google (emails, chat transcripts)
- Registered mail tracking number and delivery confirmation if you send written notice
Common mistakes
Waiting until the renewal day or after the renewal period: MotorTrend and app stores often require cancellation at least 24 hours before renewal - waiting too long can cause a new charge that is typically non‑refundable.
Canceling in the wrong place: If you subscribed through Apple or Google, cancelling on the MotorTrend website may not stop platform billing. Always cancel through the platform that charged you (MotorTrend account for direct web subscriptions; Apple App Store for iOS in‑app subscriptions; Google Play for Android in‑app subscriptions).
Assuming an automatic refund: Cancelling stops future billing but does not normally generate a refund for the current period. Gift subscriptions and eGift cards are typically non‑refundable once delivered.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (MotorTrend account) | No (access retained until period end; refunds uncommon) | Low |
| App Store (iOS) | No (refunds managed by Apple; request via Apple support) | Low - Medium |
| Google Play | No (refunds managed by Google; request via Google Play support) | Low - Medium |
| Registered mail (written notice) | No (provides proof of cancellation delivery) | Medium |
After cancelling
After you cancel, check for a confirmation email or on‑screen confirmation and retain it for your records. Monitor your bank or card statements to ensure no unexpected renewals occur. If you were charged after cancelling, contact the payment platform (Apple or Google) if you used an in‑app purchase, or contact MotorTrend customer support with your documentation if you subscribed directly.
Helpful links: MotorTrend account & subscription page, Apple: view, change, or cancel subscriptions, Google Play: cancel subscriptions, Competition Bureau of Canada.
Address
For registered mail (recommended to provide proof of delivery) send written cancellation to:
Customer Service Dept., Motor Trend Magazine, PO Box 5173, Boone, IA 50950