Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Mubi
Via Tuscolana, 1055
00173 Roma
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mubi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Mubi: Easy Method
What is Mubi
Overview
MUBI is a streaming service and curated film platform offering a rotating catalogue of films, original editorial content and a digital magazine. It focuses on curated selections rather than a large on‑demand library, and is available via web, mobile apps and third‑party platforms (Apple App Store, Google Play, Amazon Channels, Roku, etc.).
How to cancel Mubi
- Subscribed via Apple App Store (iOS / Apple TV): open your device’s App Store settings, go to your Apple ID > Subscriptions, find MUBI and cancel there. MUBI cannot cancel App Store subscriptions for you. See MUBI’s Apple unsubscribe help: help.mubi.com.
- Subscribed via Google Play (Android): open Google Play > Payments & subscriptions > Subscriptions, select MUBI and cancel. Google Play‑billed subscriptions must be managed through Google Play. See details: fr.help.mubi.com.
- Subscribed via MUBI website (web): sign in at MUBI, go to Account > Subscription (or Membership) settings and cancel from there; you will keep access until the end of the paid period. See online cancellation help: help.mubi.com.
- Subscribed through the app but billed directly by MUBI: check the app’s Account or Subscription section to cancel; some in‑app billing may still require the platform (Apple/Google) to cancel. Guidance: intercom.help.
- Subscribed via Amazon Prime Channels, Roku or other platforms: cancel through your Amazon or Roku account/subscription settings - MUBI cannot cancel platform‑billed subscriptions for you. See platform guidance: intercom.help.
- If you prefer postal cancellation: send a raccomandata A/R (registered mail) to MUBI’s Italian registered office: Via Tuscolana, 1055, 00173 Roma, Italia. Keep proof of mailing and delivery.
What happens when you cancel
When you cancel a MUBI subscription through the correct channel you will typically retain access until the end of your current paid period; the subscription will not renew after that date. Cancelled accounts usually keep profile data (watchlist, viewing history) for a period defined by MUBI’s data retention policies, but availability of saved items and access to features ends when the subscription expires. If you signed up via a third party (Apple, Google, Amazon, Roku), cancellation must be processed there; notifying MUBI directly will not stop renewals billed by those platforms.
Will I get a refund?
MUBI’s Terms of Service state that subscription payments are non‑refundable and there are no refunds or credits for partially used periods except at MUBI’s sole discretion or as required by applicable law. MUBI’s Help Center reiterates that subscriptions are generally non‑refundable but asks users to contact support if charges appear in error: MUBI Terms, help.mubi.com. In Canada, statutory consumer protections may require a refund in certain circumstances (see next section), and MUBI may grant refunds at its discretion for billing errors or exceptional cases.
Mubi plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Monthly (current non‑legacy rate) | C$14.99/month | Monthly | 7‑day free trial, ad‑free streaming, offline downloads |
| Standard Annual (current non‑legacy rate) | C$119.88/year (~C$9.99/month) | Annual | Same features as monthly, ~33% savings |
| Legacy Apple subscriber rate (corrected) | C$16.99/month | Monthly | Same service, legacy pricing for some Apple subscribers |
Your consumer rights in Canada
Canadian consumer protection laws differ by province but may provide statutory rights that cannot be waived by a service’s terms - this can include remedies for unauthorized charges, defective digital services or failure to provide a service as described. If you are charged after cancellation or the service materially differs from what was promised, you may be entitled to a remedy under provincial consumer protection legislation. You can also raise disputes with your payment provider (bank, credit card issuer) for an unauthorized or erroneous charge (chargeback), or file a complaint with your provincial consumer protection office. Cancelling through the correct channel and keeping documentation strengthens your position in any dispute.
Customer experiences
Public reviews show a mix of positive and negative experiences. Many users praise MUBI’s curated film selections, thoughtful programming and editorial content, and some report helpful customer support during free trials. Common criticisms include difficulty cancelling subscriptions (especially when billed via third parties), unexpected or continued charges after cancellation, and technical problems such as buffering, playback errors or difficulties navigating content availability. Several users also report that titles promoted in content lists are not always available in every region or on every platform.
Documentation checklist
- Subscription confirmation email or subscription ID
- Screenshot of your active subscription settings and the cancellation action (or of the App Store/Google Play subscription page showing MUBI)
- Payment/billing statement showing the charge(s) (bank or card statement)
- Confirmation email or on‑screen confirmation after cancelling (or registration number for raccomandata A/R)
- Dates and times of charges and cancellation attempts, plus the platform used (Apple, Google, web, Amazon, Roku)
- Any support ticket numbers or correspondence with MUBI or the platform
Common mistakes
A frequent mistake is cancelling within the MUBI app or account when the subscription is actually billed by Apple, Google or another platform - platform‑billed subscriptions must be cancelled through that platform’s subscription settings. Another error is assuming cancellation is complete without confirming a cancellation receipt or checking that the next renewal is scheduled to stop; users sometimes believe a cancellation occurred but the platform continued to bill because the cancellation was not processed correctly. Failing to save screenshots or confirmation emails makes disputes harder to resolve. Finally, confusion between free trial terms and paid billing dates can lead to unexpected charges - note the exact trial end date and billing start.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (MUBI account) | No (generally non‑refundable; exceptions possible) | Easy |
| Apple App Store (iOS / Apple TV) | No (Apple billing; MUBI cannot refund App Store charges - Apple may provide refunds) | Medium |
| Google Play (Android) | No (Google Play billing; refunds handled by Google) | Medium |
| Amazon Prime Channels / Roku | No (refunds handled by the platform) | Medium |
| Postal mail (raccomandata A/R to MUBI Italy) | No (subject to MUBI policy; slower, but creates paper trail) | High |
After cancelling
After you cancel, check for and save any confirmation emails or on‑screen confirmation. Monitor your bank or card statements to ensure no unexpected renewals occur. If you believe you were charged in error or charged after cancelling, contact the billing platform (Apple, Google, Amazon, Roku) if applicable, then contact MUBI Support explaining the issue and include your documentation. Helpful links: MUBI Terms: mubi.com/terms_of_service, Help & Support index: help.mubi.com, refund guidance: help.mubi.com/refunds. If a platform billed you, use Apple/Google/Amazon/Roku support pages for billing disputes and refund requests.
Address
Via Tuscolana, 1055, 00173 Roma, Italia