Cancellation Myrocky: Easy Method

What is Myrocky

Myrocky (Rocky Health Inc.) is a Canadian online health service offering prescription medications, clinician consultations (including mental‑health and weight‑loss programs), and recurring subscription treatments shipped to patients. Services combine an online questionnaire, clinician review, pharmacy fulfilment, and ongoing program access depending on the plan you choose.

The company operates under its own Terms of Use and refund/cancellation policies which define fees, timelines, and eligibility for refunds rather than relying on a general statutory cooling‑off promise in its published policies.

How to cancel Myrocky

• Cancel online first: sign in to your Myrocky account and go to subscription or orders to pause or cancel any recurring program. Cancelling online prevents future renewals but does not automatically refund already‑incurred monthly fees.
• If you need confirmation or a formal cancellation, email support immediately and keep copies of your sent messages and replies. Provide your full name, account email, order/subscription ID, and a clear statement: "I hereby cancel my Myrocky order/subscription (include ID) effective immediately."
• For disputes, or when you need stronger evidence, send a registered letter (equivalent to raccomandata A/R) to the head office: include the same clear cancellation statement, account details, order numbers, and copies of any prior communications. Rocky Health Inc., 15 - 5270 Solar Drive, Mississauga, ON L4W 5M8, Canada.
• Act quickly: Myrocky may charge cancellation fees if forms or ID verification remain incomplete after 7 days or if you fail to respond to communications. Pausing a subscription before its renewal date is the only reliable way to avoid being charged for the next period.

What happens when you cancel

When you cancel, your access to clinician support, pharmacy counselling, and scheduled shipments will stop after any processing already in progress. If a subscription renewal has already processed (the refill has renewed), that payment is typically final and the shipment will proceed; you must pause before the renewal to prevent the charge. Myrocky retains account and clinical data per its policies; cancelling does not necessarily expunge medical records unless the company expressly provides a data‑deletion pathway in writing.

Will I get a refund?

Refunds are handled according to Rocky’s Terms of Use and product guarantees. In general, monthly subscription fees (for example the CAD 40 weight‑loss monthly fee) are non‑refundable once charged. If a refund is approved by Rocky, they will deduct a 2.5% processing fee before returning funds to the original payment method. Specific product money‑back guarantees exist but are limited: for example, finasteride has a window between 90 - 180 days and certain shampoo/oil products have a 60 - 90 day window, each requiring proof of correct use and proof of purchase and subject to caps and one refund per customer rules. If consent for a weight‑loss service is explicitly rejected, Rocky states a full refund will be issued in that scenario; otherwise a CAD 45 WL cancellation fee may apply when consultations, ID, or consent remain pending after 7 days. Mental‑health service cancellations under the same conditions may incur a CAD 60 fee; prescription order cancellations for incomplete questionnaires or ID may incur CAD 45.

Myrocky plans and pricing

Your consumer rights in Canada

Canadian consumer protection includes certain cooling‑off rights for some distance contracts, but medical/telehealth services and prescription fulfilment may be treated differently and Rocky’s Terms of Use do not reference a 14‑day automatic cooling‑off refund. Practically, Rocky’s published policies govern refunds and cancellations for its services: subscriptions often auto‑renew and renewal fees are described as non‑refundable once charged, and specific cancellation fees can apply if documentation remains incomplete after a seven‑day window. If you believe a statutory consumer right applies in your province, you can contact your provincial consumer protection office for advice, but do not assume an automatic refund beyond Rocky’s stated policy.

Customer experiences

Public reviews are mixed. Many customers praise quick, professional customer service (names cited in reviews include Trisha, Jaymee/Trisha Maxene, Michael, Angela), convenience, timely deliveries, and ease of use. Long‑term users report consistent, satisfactory service. Other users report issues: being charged before a clinician review or before cancelling, automated recurring charges they did not expect, denials of refund requests, product mismatches on rare orders, and inconsistent responses on social platforms. See public review pages for examples: Trustpilot (CA) and discussions on Reddit.

Documentation checklist

• Account email and full name exactly as registered with Myrocky
• Order numbers, subscription ID, and dates of charges
• Copies/screenshots of online cancellation or pause confirmations (if any)
• Copies of emails/messages sent to support and replies received
• Proof of purchase/receipts for product refund eligibility
• Valid photo ID and any documentation requested for ID verification
• Registered mail receipt (tracking/proof of delivery) if sending a physical cancellation letter

Common mistakes

Customers often assume they can cancel after a renewal and still get that month’s fee refunded - Rocky’s policy generally treats a processed renewal as non‑refundable. Leaving the clinician questionnaire, ID verification, or consent incomplete and not responding within 7 days can trigger cancellation fees (CAD 45 prescription, CAD 60 for mental‑health, CAD 45 weight‑loss in some cases), even if you did not intend to proceed. Another common issue is failing to pause or cancel a subscription before the renewal date; once a refill renews it cannot be cancelled. Expect communications to be time‑sensitive: delays in replying can lead to automatic charges or the company treating the user as having abandoned the process.

Comparative recap

After cancelling

Keep copies of all cancellation confirmations, emails, and any registered‑mail receipts. If you request a refund and it is approved, expect a 2.5% processing fee deduction and allow up to 28 days for processing according to Rocky’s Terms of Use. If your issue concerns subscription auto‑renewal or disputed charges, consider contacting your bank/card issuer for advice about charge disputes after you have documented your cancellation attempts. Useful links: Myrocky Terms of Use (Terms of Use) and Myrocky Body Optimization/FAQ page (Body Optimization FAQ).

Address

Rocky Health Inc., 15 - 5270 Solar Drive, Mississauga, ON L4W 5M8, Canada