Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Nickhits
1515 Broadway, 33rd Floor
10036 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nickhits service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Nickhits: Easy Method
What is Nickhits
Nickhits (also marketed as Nick+) was a streaming channel offering curated Nickelodeon and Nick Jr. content in Canada through third‑party platforms such as Amazon Prime Video Channels and Apple TV Channels. The service launched in Canada via Amazon Prime Video Channels in December 2019 and via Apple TV Channels in November 2020, and it was discontinued in Canada on August 31, 2022. As of 2024/2025 the service is no longer available for subscription in Canada.
How to cancel Nickhits
- Identify where you subscribed (Amazon Prime Video Channels or Apple TV / Apple ID). Logging in to the same account that was used to subscribe is required.
- If you subscribed through Amazon Prime Video (Canada): Sign in to your Amazon account, go to Prime Video > Settings or Prime Video Settings, open “Your Channels” or “Channels & Subscriptions,” find the Nick+ / NickHits channel and choose “Cancel Channel” or “Do not renew,” then confirm cancellation.
- If you subscribed through Apple (Apple ID / Apple TV Channels): On an iPhone or iPad open Settings > [your name] > Subscriptions, find Nick+ / NickHits and tap “Cancel Subscription.” On a Mac or Apple TV use the Apple TV app or App Store account > Manage Subscriptions. You can also visit Apple’s subscription support page for step‑by‑step instructions.
- If you cannot access the original account or the subscription page, contact the platform’s customer support (Amazon or Apple) and provide proof of identity and billing information so they can locate and cancel the channel for you.
- Do not rely on deleting the app from a device to cancel a subscription - cancellation must be completed through the subscription manager in the platform account.
What happens when you cancel
Cancellation typically prevents future automatic renewals. On most platforms, you retain access to subscribed content until the end of the current paid billing period; the exact behavior is controlled by the platform (Amazon or Apple) and may vary. Because Nickhits/Nick+ was discontinued in Canada on August 31, 2022, active subscriptions were ended and the channel removed; if you still see charges or access after that date, you should contact the platform and your payment provider.
Will I get a refund?
Refunds and credits are governed by the store where you purchased the subscription (Amazon or Apple). Generally, channel subscriptions are not prorated or refunded automatically, but platforms may grant refunds or exceptions in specific circumstances - such as double billing, unauthorized charges, or the removal of a service by the provider. If you cancelled during a free trial you should not be charged; if you were charged after service discontinuation or for an unauthorized transaction, contact the platform and your card issuer to request a refund or dispute the charge.
Nickhits plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Nick+ via Amazon Prime Video Channels (Canada launch, from Dec 10 2019) | C$4.99 | Monthly | Access to curated Nickelodeon content within Amazon Prime Video ecosystem |
| Nick+ via Apple TV Channels (Canada, from Nov 20 2020) | C$5.99 | Monthly | Access to Nickelodeon and Nick Jr. content via Apple TV app, 30‑day free trial |
Your consumer rights in Canada
Canadian consumer protection laws require clear disclosure of recurring charges and renewal terms; provincial laws may also set rules for automatic renewals and cancellation mechanisms. If you believe you were billed without proper disclosure or for an unauthorized subscription, you can ask the platform for a refund, contact your payment card issuer to dispute the charge, and escalate to your provincial consumer protection office if necessary. For general government guidance see Government of Canada - Consumer Protection.
Customer experiences
Customers commonly report that cancelling a channel via the platform account is straightforward when the correct account and subscription manager are used. Confusion often arises when people assume deleting an app cancels billing, or when subscriptions are managed under different app stores or family/shared accounts. After the discontinuation of Nickhits in Canada, many subscribers found the channel removed from storefronts; a minority reported needing assistance from Amazon or Apple support to address lingering charges or to confirm cancellation.
Documentation checklist
- Account email and username used to subscribe
- Order confirmation or subscription receipt showing the charge (date, amount, order ID)
- Screenshots of the subscription page or billing history
- Proof of cancellation attempts (confirmation screens or emails)
- Bank or card statement entries for disputed charges
Common mistakes
Common mistakes include cancelling the wrong account (for example, a different Apple ID or a family member’s account), deleting the app rather than cancelling the subscription in the store, assuming cancellation is immediate when the platform allows access until the end of the billing period, and missing the renewal cutoff date. Another frequent issue is failing to check which store handled the billing (Amazon vs. Apple), since refunds and cancellation controls differ by platform.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Amazon Prime Video Channels (manage via Prime Video settings) | Handled by Amazon; refunds per Amazon policy (usually none prorated, exceptions possible) | Low |
| Apple TV / Apple ID Subscriptions | Handled by Apple; refund requests via Account or reportaproblem.apple.com, usually reviewed case by case | Low to Medium |
| Contact payment provider / bank | Possible reimbursement for unauthorized charges or billing errors after dispute | Medium |
After cancelling
Keep a copy of cancellation confirmations and relevant receipts. If you need to request a refund or dispute a charge, start with the platform (Amazon or Apple) and provide the documentation from the checklist. If the platform is unable to resolve the issue, contact your card issuer to file a dispute and consider contacting your provincial consumer protection office. Helpful resources: Amazon Prime Video settings (Prime Video Settings), Apple subscription support (Manage subscriptions - Apple Support), and Apple’s report a problem page (reportaproblem.apple.com).
Address
Viacom International Inc., 1515 Broadway, 33rd Floor, New York, NY 10036, United States