Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Passionflix
13031 Villosa Pl. #109
90094 Playa Vista
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Passionflix service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Passionflix: Easy Method
What is Passionflix
Passionflix is a streaming service focused on adapting romance novels into films and series, offering on-demand video and member-only benefits such as premieres and merchandise discounts for certain membership tiers. It is available via web and mobile apps; billing and feature availability can vary depending on whether you sign up through the website or an in-app purchase (for example, Apple’s App Store).
How to cancel Passionflix
- If you subscribed on iOS (Apple App Store): open the Settings app on your iPhone/iPad > tap your name > Subscriptions > find Passionflix > tap Cancel Subscription. Alternatively manage subscriptions via Apple’s subscription support.
- If you subscribed via the Passionflix website: log in at passionflix.com, go to Account or Membership settings, and choose Cancel/Renewal options; if you do not see an online cancel option, contact Passionflix support from the website contact form.
- If you prefer written notice: send a signed cancellation letter to Passionflix, Inc. at the company address (see the Address section). When sending by postal mail, send by registered mail (raccomandata A/R) and keep tracking/receipt information for your records.
- If you have questions or issues: contact Passionflix support through the website contact page or the email address shown in your account information and include your account email, subscription method (Apple or web), and last four digits of the payment method if available.
What happens when you cancel
When you cancel an active subscription, auto-renewal will be stopped; you will generally retain access to Passionflix content until the end of the current paid billing period. For in-app subscriptions billed by Apple, Apple manages billing and will allow access through the paid period even after cancellation. Any member benefits tied to active status (for example, Signature Membership perks) will expire at the end of your paid term.
Passionflix’s retention of your account data, viewing history and personal information is governed by its privacy policy and terms; the company may retain certain information for administrative, legal or tax reasons. If you wish to delete your account or request data removal, follow the privacy/contact process described on Passionflix’s website or include the request in written correspondence.
Will I get a refund?
Passionflix’s refund practices depend on how you subscribed and the applicable terms. In many cases, subscriptions are billed in advance and refunds for unused portions are not automatically provided. If you subscribed through the Apple App Store, refunds and exceptions are handled by Apple and requests should be submitted via Apple’s report-a-problem or support channels. If you subscribed via the website, contact Passionflix support to request a refund; approvals may be made on a case-by-case basis or as required by law. If you believe an unauthorized charge occurred, contact your payment provider or card issuer promptly in addition to reaching out to Passionflix.
Passionflix plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscriber | C$9.99 | Monthly | Unlimited access via in-app subscription (iOS/Apple App Store) |
| Annual Subscription | C$99.99 | Annual | Unlimited access via in-app subscription (iOS/Apple App Store) |
| Signature Membership | C$199.99 | Annual | Includes premiere invitations, merch discounts, in-app subscription (iOS/Apple App Store) |
| Website / Web-based sign-ups | US$6.99/mo · US$69.99/yr · US$144.99/yr | Monthly / Annual | Website purchases default to USD pricing |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that require clear disclosure of recurring payments and provide remedies for unfair or deceptive practices. Rights and remedies (including cancellation and refund obligations) can vary by province; for example, some provinces require merchants to honor statutory cancellation rights and ensure clear disclosure of automatic renewals. If you believe a business has engaged in deceptive practices or failed to honour cancellation or refund obligations, you can contact your provincial consumer protection office or seek assistance from the Competition Bureau or consumer protection resources in your province.
Customer experiences
Common positive reports note that cancelling in-app via Apple is straightforward through the device settings, and some users find Passionflix support responsive when contacted through the website. Common frustrations reported by users include confusion about whether billing was processed via the App Store or the website, delays in receiving replies from support, and uncertainty about refund outcomes when an automatic renewal occurs. Experiences vary depending on the subscription channel (Apple vs. web) because Apple handles in-app billing and refunds separately from Passionflix.
Documentation checklist
- Account email and username, subscription confirmation or receipt, billing method, date of last charge, screenshots of subscription details (if applicable), any correspondence with support, and postal tracking/receipt if you send a registered letter (raccomandata A/R).
Common mistakes
Customers often make avoidable errors such as deleting the Passionflix app without cancelling the associated App Store subscription - this does not stop billing. Another frequent mistake is contacting the wrong support channel (e.g., asking Passionflix to refund an Apple in-app charge when Apple must handle that refund), or missing the subscription renewal date because email notifications went to a different account. A final example is sending a plain mail letter without registration or proof of delivery; that is why registered mail (raccomandata A/R) is recommended for postal cancellations.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS in-app) | Refunds handled by Apple; possible but determined by Apple policies | Low - Medium (cancel via Settings; refund via Apple support) |
| Website (passionflix.com) | Refunds handled by Passionflix; case-by-case and subject to terms and applicable law | Medium (cancel in account settings or contact support) |
| Registered mail (postal letter) | No automatic refund guarantee; cancels future renewals once received and processed | High (slow, requires proof of delivery) |
| Email / Support form | Refunds handled case-by-case by Passionflix; response times vary | Medium (depends on support responsiveness) |
After cancelling
After you cancel, keep documentation of the cancellation (confirmation emails, screenshots, registered mail receipt) until the final billing period has passed and any disputed charges are resolved. For Apple in-app subscribers, check your Apple purchase history and report issues through Apple if needed. For website subscribers, monitor your bank or card statements and follow up with Passionflix support if a renewal charge posts incorrectly.
Helpful resources: Passionflix home and account pages at passionflix.com, Apple subscription support at support.apple.com/en-ca/HT202039, and general Canadian consumer protection information via provincial consumer offices or federal resources such as the Competition Bureau.
Address
Passionflix, Inc., 13031 Villosa Pl. #109, Playa Vista, CA 90094, USA
If sending a postal cancellation letter, send by registered mail (raccomandata A/R) and retain the tracking/receipt as proof of delivery.