Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Rivertv
1881 Steeles Ave W., Ste #405
M3H 0A1 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rivertv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation RiverTV: Easy Method
What is Rivertv
RiverTV is a Canadian streaming service that offers live television and on‑demand channels across a range of packages and add‑ons. It operates direct subscription billing on rivertv.ca and also distributes subscriptions through authorized distributors such as the Apple App Store and Google Play.
How to cancel Rivertv
- If you subscribed directly via the RiverTV website: sign in at rivertv.ca, go to Account or Subscription settings, and cancel before the end of your current billing period. Cancellation will stop auto‑renewal and generally take effect at the end of the paid term.
- If you subscribed through the Apple App Store (iOS): manage and cancel the subscription through Apple’s subscription settings on your iPhone/iPad or via your Apple ID account - RiverTV cannot cancel App Store subscriptions for you.
- If you subscribed through Google Play: cancel via Google Play’s Subscriptions settings on your device or in the Google Play account - RiverTV does not control cancellations made through Google Play.
- If you live in Québec and subscribed directly via RiverTV: notify RiverTV of cancellation (see Terms) - cancellation via RiverTV is effective upon notification and RiverTV states it will refund the unused portion of the current subscription period in that case.
- If you have trouble cancelling online, document your attempts (screenshots, timestamps) and consider contacting RiverTV support; for formal escalation, send written notice by registered mail with acknowledgment of receipt to the company address (see end of this guide).
What happens when you cancel
If you cancel a direct RiverTV subscription on the website, auto‑renewal is turned off and your access typically continues until the end of the current billing period. RiverTV states it does not prorate or issue partial refunds for periods already paid - except where their Terms provide otherwise for Québec residents.
If your subscription was billed by an authorized distributor (Apple or Google), the cancellation and end‑of‑service timing will be governed by that distributor’s subscription process; RiverTV’s control over those subscriptions is limited. Your RiverTV account (profile, settings) generally remains active for sign‑in, but streaming access ends when the paid period or distributor‑managed subscription ends.
Will I get a refund?
RiverTV’s Terms of Service say that, unless required by law, there are no refunds or credits once a subscription is activated: “all Subscription Content sales are final: there are no refunds, exchanges or credits for any reason.” For most customers outside Québec this means refunds are not provided under RiverTV’s stated policy.
Québec residents have a specific exception in RiverTV’s Terms: cancellation via RiverTV (not via an Authorized Distributor) is effective on notification and RiverTV indicates it will refund the unused portion of the current subscription period. Separately, Canadian federal or provincial consumer protection laws may provide remedies in some circumstances (for example, where there is misrepresentation or deceptive practices).
Rivertv plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Core Package (Live TV & On‑Demand) | C$16.99 | Monthly | 30+ (now 40 - 45) live & on‑demand channels including Global, CBC, CBC News Network, Adult Swim, Cartoon Network, Treehouse, YTV, MovieTime, History, Lifetime, Showcase; Look Back, Pause & Resume, Restart, MyTV; 30‑day free trial available |
| Hollywood Suite | C$3.99 | Monthly | 4 movie channels (70s+, 80s & 90s, 2000s, 2010s+) - commercial‑free |
| Super Channel Package | C$9.99 | Monthly | Includes Super Channel Fuse, Vault, Heart & Home, Quest plus Super Channel On Demand |
| Daystar Canada | C$1.99 | Monthly | Christian faith‑based channel |
| Duck TV | C$1.49 | Monthly | Animated channel for children aged 3 and under |
| English Club TV | C$6.99 | Monthly | 24‑hour English learning channel |
| Divertissement Français Pack | C$6.99 | Monthly | 9 French‑language channels (e.g., ES1, France 24, Mezzo Live, ICI ARTV, etc.) |
| Standalone ICI ARTV | C$2.49 | Monthly | French arts‑focused channel |
| Standalone ICI Explora | C$1.49 | Monthly | French discovery‑oriented channel |
| Punjabi Pack | C$6.99 | Monthly | South Asian Punjabi/Hindi content pack |
| Ukrainian Pack | C$6.99 | Monthly | 12 Ukrainian channels (news, sports, entertainment, etc.) |
Your consumer rights in Canada
RiverTV’s Terms create the base refund/cancellation rules the company will follow, but consumer rights under provincial and federal law can still apply. Québec residents have a specific contractual exception in RiverTV’s Terms that provides an immediate cancellation via RiverTV and a refund for the unused portion of the period when cancelled directly with the service.
Outside Québec, RiverTV’s “all sales final” policy generally means no refunds are provided by the service, but consumers may have remedies under provincial consumer protection statutes or misleading‑advertising rules if the service misrepresented material facts (e.g., free‑trial terms, billing practices). Purchases made through Apple or Google are also governed by those distributors’ terms and applicable consumer protections.
Customer experiences
Public reviews are mixed. Some customers praise RiverTV for carrying sought‑after channels and for its channel lineup. However, many complaints appear on Trustpilot, Reddit, and the BBB about difficulty cancelling free trials, continuing billing after cancellation, app instability and freezing, and limited or slow customer support. These recurring themes suggest it is important to keep clear documentation of cancellation attempts and billing charges.
Documentation checklist
- Account email and username used to subscribe
- Order/transaction ID or subscription reference (if available)
- Dates and times of subscription activation and cancellation attempts
- Screenshots of account/subscription pages and any confirmation messages
- Bank or card statements showing charges (highlight relevant line items)
- If subscribed via Apple/Google: a screenshot of the subscription listing in your Apple ID / Google Play account
- If you escalate by post: registered mail receipt and acknowledgment of receipt (recommended for formal notices)
Common mistakes
Common errors include cancelling the wrong subscription channel (for example cancelling on RiverTV when the billing is handled by Apple or Google), waiting until after the free trial ends to cancel, and failing to record or save a cancellation confirmation. Another frequent mistake is assuming a refund will be issued automatically - RiverTV’s published terms decline refunds except where required by law or their Québec provision.
Examples: a user who signs up via iOS and attempts to cancel through rivertv.ca may still be billed because the App Store controls that subscription; a user who does not capture a cancellation confirmation email may lack proof if charges continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via RiverTV) | No refunds under RiverTV Terms (refund for unused portion applies if you are in Québec and cancelled directly) | Easy - cancel in Account settings, but keep confirmation |
| Apple App Store (iOS) | Refunds handled under Apple’s policies, not RiverTV’s; RiverTV cannot directly refund App Store charges | Medium - cancel via Apple subscription settings |
| Google Play | Refunds handled under Google Play’s policies, not RiverTV’s; contact Google for disputes | Medium - cancel via Google Play subscriptions |
| Registered mail / formal written notice to RiverTV | Same substantive policy (no refunds outside Québec), but provides documented proof of notice for escalation | Hard - requires extra steps but useful if disputing charges |
After cancelling
After you cancel, check that auto‑renew has been turned off in your RiverTV account or in your Apple/Google subscription settings. Keep screenshots or a copy of any cancellation confirmation and monitor your bank or card statements for further charges. If billing continues after cancellation, contact RiverTV support with your documentation, then contact the distributor (Apple/Google) or your card issuer to dispute the charge if needed.
Helpful resources: RiverTV Terms of Service at rivertv.ca/terms; user reviews and complaint threads such as Trustpilot Trustpilot - RiverTV, BBB complaints BBB - RiverTV, and community comments on Reddit. Use these for context when preparing a dispute or complaint.
Address
RiverTV, Inc. 1881 Steeles Ave W., Ste #405 Toronto, ON M3H 0A1 Canada