Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Rokfin
901 S MoPac Expressway, Building 1, Suite #300
78746 Austin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rokfin service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Rokfin: Easy Method
What is Rokfin
Rokfin is a subscription-based content platform that provides premium written and video material from independent creators and publishers. It is primarily billed in US dollars and is accessible via web browsers and mobile apps (iOS and Android) or through in-app purchases on the App Store and Google Play.
How to cancel Rokfin
Where you started or manage your subscription determines how you must cancel. If you subscribed on the web, cancel on Rokfin’s site. If you subscribed via Apple or Google Play, you must cancel through that platform - Rokfin cannot cancel those recurring charges for you. As an extra precaution, you may also send a written cancellation (registered mail) to Rokfin’s business address and keep proof of delivery.
- Web (desktop or mobile browser): Log in → Account → Manage under Subscription → Cancel Subscription. Access continues until the billing cycle ends; Rokfin’s policy states no refund or credit for partial periods.
- App Store (iOS): Cancel via Apple’s subscription management (Apple handles App Store subscriptions). Rokfin does not process App Store cancellations.
- Google Play (Android): Cancel via Google Play (open the Play Store or visit play.google.com → Subscriptions → Manage → Cancel subscription). Uninstalling the app does not cancel a Google Play subscription.
What happens when you cancel
When you cancel a Rokfin subscription, access to premium content typically continues until the end of the current paid billing period; the subscription will not renew at the next billing date. Rokfin’s public cancellation guidance states that they do not issue refunds or credits for partial billing periods.
Account data and any profile information generally remain on the service unless you specifically request account deletion; some users report difficulty removing payment information or deleting accounts, so keep records of cancellation confirmations and any correspondence.
Will I get a refund?
Rokfin’s stated policy is that no refunds or credits are provided for partial billing periods after cancellation. There is no mention in Rokfin’s public documentation of a 14-day statutory cooling‑off refund right. If you subscribed through Apple or Google Play, refunds are subject to Apple’s or Google’s refund policies and processes - contact Apple or Google for those requests. For billing errors, duplicate charges, or unauthorized transactions, contact Rokfin support first and also your payment provider or card issuer to discuss charge reversal or dispute options.
Rokfin plans and pricing
| Plan | Price (USD) | Approx. Price (CAD) | Period | Features |
|---|---|---|---|---|
| Monthly Subscription | US$14.99 | ~C$19.50 - C$21.00 | Monthly | Access to ALL Premium content |
| Yearly Subscription | US$149.90 | ~C$195 - C$210 | Annual (billed yearly) | Access to ALL Premium content; equivalent to US$12.49/mo |
Your consumer rights in Canada
Canadian consumers who purchased through Apple or Google Play should rely on those platforms’ refund and dispute processes for in-app purchases. For web purchases, Rokfin’s terms state no refunds for partial periods; there is no explicit statutory 14‑day right described in their public material. Provincial consumer protection laws may provide remedies where services are not delivered as promised, or where there are unfair business practices. If you believe a charge was unauthorized or Rokfin failed to provide a paid service, consider contacting Rokfin support, your card issuer, and your provincial consumer protection office; you may also seek guidance from the Competition Bureau of Canada.
Customer experiences
Public reviews are mixed but show multiple complaints. There is no identified positive Trustpilot Canada profile for Rokfin. Complaints filed with the BBB and reports on Reddit mention issues such as being charged after cancelling, difficulty cancelling or removing payment information, unresponsive or slow support, and occasional billing errors (for example being charged an annual fee instead of monthly). Some users report app instability and bugs. These reports suggest keeping clear documentation of cancellations and billing records.
Documentation checklist
- Screenshot or PDF of your Account → Manage → Cancel Subscription confirmation (web) or confirmation from Apple/Google if cancelled through a platform.
- Subscription receipts (Rokfin receipt, App Store/Google Play receipt) showing purchase date and amount.
- Bank or card statements showing the charge(s).
- Copies of any emails or support tickets exchanged with Rokfin, including dates and ticket IDs.
- If you send written cancellation, the registered-mail receipt and acknowledgement of delivery.
Common mistakes
Common errors include uninstalling the mobile app without cancelling the subscription (this does not stop App Store or Google Play billing), cancelling on the wrong platform (web vs in‑app purchase), and failing to save a cancellation confirmation. Another frequent issue is assuming a support message equals cancellation; always verify in your account or platform subscription settings. Finally, some users have been surprised by annual billing when they believed they had a monthly plan - double‑check which plan you selected and the next billing date.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (desktop or mobile browser) | No refund for partial periods per Rokfin policy; platform-independent purchases handled by Rokfin. | Generally straightforward via Account → Manage → Cancel, though some users report problems; keep confirmation. |
| App Store (iOS) | Refunds subject to Apple’s policies and processes; Rokfin does not process App Store refunds. | Cancel through Apple subscription management; difficulty varies and depends on Apple’s support process. |
| Google Play (Android) | Refunds subject to Google Play’s refund policy; Rokfin cannot issue Google Play refunds. | Cancel through Google Play subscriptions; uninstalling the app will not cancel the subscription. |
After cancelling
After you cancel, monitor your bank and card statements for any unexpected charges. Keep all confirmation messages and receipts; if you are charged after cancellation, contact Rokfin support and the payment platform (Apple/Google) or your card issuer to dispute the charge. If you cannot resolve the issue directly, you can escalate to your provincial consumer protection office or the Competition Bureau of Canada. Helpful resources: Rokfin Help Center for account steps, Apple’s subscriptions support for iOS refunds, and Google Play help for Android subscriptions.
Useful links: Rokfin Help Center, Manage subscriptions on iPhone or iPad (Apple), Manage subscriptions on Google Play, Competition Bureau of Canada.
Address
Rokfin, Inc., 901 S MoPac Expressway, Building 1, Suite #300, Austin, TX 78746, United States
Note: If you choose to send a written cancellation, consider registered mail with acknowledgement of receipt and retain the delivery proof.