Cancellation service N°1 in United Arab Emirates
Cancellation Shahid: Easy Method
What is Shahid
Shahid is a Middle East - focused streaming service (owned by MBC Group) offering Arabic and international TV shows, films and live channels through apps and a web subscription. It can be billed directly through Shahid’s website or via third‑party app stores (Apple App Store or Google Play).
How to cancel Shahid
- App Store (iOS): Open Settings on your iPhone → tap your Apple ID → Subscriptions → find Shahid → Cancel Subscription. Disable auto‑renewal at least 24 hours before the billing cycle ends to avoid a new charge.
- Google Play (Android): Open Google Play → Menu → Subscriptions → select Shahid → Cancel subscription. Ensure cancellation at least 24 hours before renewal to prevent being charged.
- Web (direct via Shahid site): Log into your account at shahid.mbc.net → follow the Help/Account instructions to cancel. Cancel at least one full day before the renewal date; your access typically continues until the end of the paid period.
What happens when you cancel
When you cancel, Shahid normally stops future automatic renewals but leaves your account active until the end of the current paid billing period. You will retain access to content until that date. Cancelling does not necessarily delete your account or personal data; account removal or data deletion may require separate steps through Shahid’s account settings or support.
Will I get a refund?
Shahid’s terms state that no refunds are provided for unused time unless required by applicable law. There is no explicit automatic 14‑day cooling‑off in the service’s terms; refunds are only issued where legally required. If you believe you were billed incorrectly or a charge is disputed, contact the billing provider (Apple, Google, or Shahid support) promptly and keep evidence of cancellation and receipts.
Shahid plans and pricing
| Plan | Price |
|---|---|
| Subscription plans | Varies |
Your consumer rights in Canada
Canadian consumer protection generally includes a 14‑day cooling‑off right for some distance sales, but applicability to digital subscriptions such as streaming services varies by federal and provincial rules and by the timing of delivery/access. Shahid’s terms say no refunds unless required by law, so your entitlement may depend on provincial legislation (for example, Consumer Protection BC) and whether the product is considered delivered immediately. If you believe Canadian consumer law gives you a right to cancel or a refund, consult your provincial consumer protection office or the federal Competition Bureau for guidance and next steps.
Customer experiences
Users report mixed experiences. Some praise Shahid’s content selection, value and occasional prompt, helpful technical support. However, many complaints are common: slow or non‑responsive customer service, canned or ineffective replies, technical problems such as casting/Chromecast failures or app issues on certain smart TVs, and billing frustrations including charges after cancellation or difficulty obtaining refunds. These patterns suggest keeping careful records of cancellations and receipts and confirming cancellation through the correct billing channel.
Documentation checklist
- Account email and username used for Shahid
- Order number or receipt (Apple receipt, Google Play receipt, or Shahid confirmation)
- Screenshots of subscription status, cancellation confirmation, and any error messages
- Dates and times of cancellation attempts and any correspondence with support
- Proof of registered mail or delivery receipt if sending a written cancellation/complaint
Common mistakes
Common errors include cancelling too late (within the 24‑hour/one‑day renewal window), cancelling in the app but not through the actual billing provider (for example turning off the Shahid app but not cancelling the Apple or Google subscription), and failing to keep cancellation confirmations or receipts. Another frequent issue is assuming web cancellation automatically stops third‑party billing - if you subscribed through Apple or Google you must cancel through that provider to prevent future charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No refund for unused time unless required by law | Easy - cancel via Apple ID subscriptions; remember 24‑hour cutoff |
| Google Play (Android) | No refund for unused time unless required by law | Easy - cancel via Google Play subscriptions; remember 24‑hour cutoff |
| Web (Direct via Shahid) | No refund for unused time unless required by law | Moderate - log into shahid.mbc.net and follow Help Center steps; cancel at least one day before renewal |
After cancelling
After you cancel, expect to retain access until the end of the paid period. Save cancellation confirmations, receipts and screenshots. If you are billed after cancelling, first contact the billing provider (Apple or Google) or Shahid support through the Help Center. If initial support is unhelpful, escalate with written notice and keep proof of delivery. Useful links: Shahid Help/Account at shahid.mbc.net, Apple subscriptions help at Apple Subscriptions, Google Play subscriptions help at Google Play Subscriptions, Consumer Protection BC at consumerprotectionbc.ca, and the federal Competition Bureau at competitionbureau.gc.ca.
Address
Send formal cancellation requests or written complaints by registered mail (raccomandata A/R) to the Dubai head office:
MBC FZ LLC, Building 3, Dubai Media City, P.O. Box 72627, Dubai, United Arab Emirates
If issues persist after contacting Shahid and the Dubai office, you may also address escalation letters to MBC Group HQ in Riyadh and keep copies of all correspondence and delivery receipts.