Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Simply South
55 Lisson Cres
L6X 5H8 Brampton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Simply South service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Simply South: Easy Method
What is Simply South
Simply South is a streaming service focused on South Indian content (Tamil, Malayalam and Telugu) offering subscription packs, one-time purchases and rentals through its website and apps. Subscriptions are billed periodically and, unless cancelled, are set to renew automatically under the service's terms.
How to cancel Simply South
- If you subscribed on the Simply South website: sign in to your account on simplysouth.tv, go to Account or Subscription settings, and cancel at least 24 hours before the end of the current billing period. Keep a screenshot or confirmation of the cancellation.
- If you subscribed via Apple (iTunes/App Store): cancel through your Apple ID / iTunes Account Settings (auto-renewal must be turned off there). See Simply South Terms of Use for notice that App Store subscriptions are managed by Apple.
- If you subscribed via Google Play: cancel through your Google Play Subscriptions in the Google Play Store (subscriptions purchased via Google Play are controlled by Google).
- If web/UI cancellation fails or you prefer a written notice: send a signed physical cancellation letter by registered mail (raccomandata A/R / return receipt) to the company’s registered office (see Address section below). Retain tracking and the return receipt.
- Always note the date and time of cancellation, the method used, and any confirmation number or screenshot. If you do not receive confirmation from Simply South within a few days, follow up with the platform (Apple/Google) or your bank.
What happens when you cancel
According to Simply South's stated policy, cancellation takes effect immediately and access to premium content is revoked even if time remains in the paid billing period. Automatic renewal will be stopped for future billing periods, but cancellation does not guarantee access for the remainder of the current period. Your account details remain subject to the service's privacy and retention policies; saved payment methods and some account settings may not be editable in the app.
Will I get a refund?
Simply South's refund policy says no prorated or partial refunds are provided for partially used billing cycles, and no refunds are issued after playback of content or after upgrades. Charges for plan upgrades are non-refundable and the company states no refunds or credits after renewal if cancellation is not made at least 24 hours before the end of the current period. See Simply South Refunds & Cancellations for their wording.
However, statutory consumer rights can differ from a provider's policy (see next section). If you believe you qualify for a legal refund (for example, under a statutory cooling-off period), gather documentation and contact Simply South, the payment provider, or your card issuer promptly.
Simply South plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| South Special Pack | C$4.99 | One-time purchase | Special content pack (specifics not detailed) |
| Simply South Half-Yearly Pack | C$24.99 | 6 months | Access to all Tamil, Malayalam and Telugu content during the period |
| Simply South Quarterly Pack | C$12.99 | 3 months | Access to all Tamil, Malayalam and Telugu content during the period |
| Simply South Yearly Pack | C$44.99 | 12 months | Access to all Tamil, Malayalam and Telugu content during the period |
| Rental | C$69.99 / C$49.99 / C$4.99 / C$3.99 / C$2.99 / C$0.99 | Per item / One-time rental | Rent individual movies or releases |
Your consumer rights in Canada
Canadian consumers may have a statutory right to cancel certain online purchases within a cooling-off period (typically up to 14 days for distance/online purchases under applicable provincial consumer protection laws). That right can entitle you to a full refund if cancellation occurs within the statutory period, notwithstanding a vendor’s stated “no refunds” policy, unless a legal exception applies (for example, if the service was fully performed with your prior agreement).
If you intend to rely on a statutory right, act promptly: cancel using the appropriate method, keep clear records, and if needed contact provincial consumer protection authorities or your payment provider for chargeback or dispute advice. Legal entitlements and procedures vary by province.
Customer experiences
Online reviews include multiple reports of unauthorized automatic renewals, difficulty cancelling (especially via mobile apps), and slow or unresponsive customer service - with some users reporting that cancellation requests were not processed and charges continued. There are also complaints alleging charges despite app uninstallation or removal of card details. Some users have had to cancel their card or pursue bank disputes to stop billing. Public reviews show recurring problems with account and UI features, such as inability to change email or remove saved payment methods.
These complaints do not constitute a complete dataset; some customers may not experience issues. If you encounter problems, keep detailed evidence and use the escalation options described below.
Documentation checklist
- Account email/username, subscription ID or invoice number, transaction dates and amounts, and payment method details.
- Screenshots or receipts: subscription page, cancellation confirmation or error messages, billing statements showing charges, and any messages or emails exchanged with Simply South or the app store.
- If sending a physical notice: a signed cancellation letter, proof of posting, tracking number and the return receipt (raccomandata A/R). Keep copies of everything.
Common mistakes
Do not assume uninstalling the app or deleting card details cancels a subscription - these actions often do not stop auto-renewal. Cancelling through the wrong channel is another common error: subscriptions bought through Apple or Google must be cancelled via those platforms, not via the Simply South website. Waiting until the last minute can fail to meet the 24-hour cut-off for avoiding the next renewal. Expecting a prorated refund for unused time is inconsistent with Simply South’s policy and often leads to disappointment.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Simply South web account cancellation | No (company policy: no prorated refunds; statutory exceptions possible) | Low - Medium (policy straightforward but some users report UI or customer support issues) |
| Apple / iTunes subscription (App Store) | Refunds handled by Apple (company notes cancel via iTunes; platform refund subject to Apple rules) | Medium - High (must cancel via Apple; user reports indicate difficulty obtaining refunds) |
| Google Play subscription | Refunds handled by Google Play (subject to Google Play policies) | Medium - High (must cancel via Google Play; platform dispute may be required) |
| Registered mail / written notice to company address | Possible if you can show timely cancellation or statutory entitlement; otherwise company policy applies | Medium (provides strong proof but slower to process) |
After cancelling
After you cancel, verify that you receive confirmation (screenshot, email or account message). Monitor your bank or card statements for any further charges for at least one billing cycle. If you are charged after cancellation, contact Simply South with your documentation; if the company does not resolve the issue, consider contacting the platform (Apple/Google), your card issuer to request a dispute or chargeback, or your provincial consumer protection office. Useful references: Simply South Refunds & Cancellations, Simply South Terms of Use. Keep all records until the issue is fully resolved.
Address
For written cancellation notices send to:
Simply South (registered office)
55 Lisson Cres
Brampton ON L6X 5H8
Canada
Send physical letters by registered mail with return receipt (raccomandata A/R) if you require proof of delivery. Retain copies and tracking/receipt documentation.