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Cancel STARDUST
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Stardust service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Stardust: Easy Method
What is Stardust
Stardust refers to a set of consumer-facing brands and services that include home goods (Stardust Modern Design), candles (Stardust Candles Co.), an online storefront (Stardust.store) and other related offerings. Policies and practices vary by business unit: furniture and lighting are treated under a stricter return/credit policy, while candles have a short cancellation window and limited refund options.
How to cancel Stardust
- Identify which Stardust product or service you purchased (e.g., Stardust Candles Co. order vs. Stardust Modern Design furniture) and have your order number and payment details ready.
- If you ordered candles: contact the seller immediately - cancellations are accepted only within 24 hours if the order has not shipped. If within that window, use the website contact form or support email and request cancellation; keep written confirmation.
- If you ordered furniture/lighting: contact customer support right away - returns and cancellations are generally not accepted and any return requires written approval. Ask for written approval before sending anything back.
- Send all cancellation or return requests via the seller’s official channels (website contact form or support email). Do not assume registered mail is required - available evidence indicates online or email contact is the expected route.
- If you need to dispute a shipped or delivered item (damage, missing pieces, rigged gameplay/withdrawal issues for gaming products), report it promptly with photos and any tracking or courier evidence.
What happens when you cancel
Outcomes depend on the product and timing. For Stardust Candles Co., a successful cancellation before shipping will stop fulfillment; after shipping, cancellations are generally not possible and claims are handled as damage-in-transit exceptions. For Stardust Modern Design, cancellations/returns are handled case-by-case: if the company approves a return it may be converted to store credit rather than a monetary refund. Access to any digital subscription or membership may be ended on cancellation or allowed to continue until the paid period ends depending on the plan and the timing of the request. The company may retain order records for accounting and customer service; request deletion or data portability per their privacy policy if needed.
Will I get a refund?
Refund prospects vary by business unit. Stardust Candles Co. only accepts cancellations within 24 hours if the order has not shipped and generally does not issue refunds after an order is placed; exceptions apply for damage during shipping. Stardust Modern Design does not generally issue cash refunds: returns are uncommon and, when accepted with written approval within 30 days of delivery, are typically issued as store credit (not a refund), possibly subject to a restocking fee up to 25%; customers usually pay return shipping and returns must be unused and in original packaging. Unauthorized returns will not be accepted. Always request written confirmation of any refund, credit or restocking fee before returning goods.
Stardust plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Plan with 7‑day trial | C$39.99 | Annual (with 7‑day trial) | Full access after trial |
| Monthly Plan | C$9.99 | Monthly | Monthly access |
| All Access (lowest tier) | C$3.99 | One‑time In‑App Purchase | Unlock all access, price tier |
| All Access (mid tier) | C$4.99 | One‑time In‑App Purchase | Unlock all access, price tier |
| All Access (upper tier) | C$6.99 | One‑time In‑App Purchase | Unlock all access, price tier |
| Annual Plan (alternate) | C$34.99 | Annual | Full access |
| Annual Plan (alternate) | C$49.99 | Annual | Full access |
Your consumer rights in Canada
Verified policies for Stardust do not reference a statutory 14‑day cancellation right or other explicit federal cooling‑off period. Canadian consumer protection varies by province: some jurisdictions (for example, certain Quebec rules) provide short cooling‑off periods in specific circumstances, but there is no single federal rule guaranteeing a 14‑day right for all distance sales. If you believe a seller’s policy conflicts with provincial law, check the consumer protection office for your province and consider filing a complaint. For purchased goods that are damaged, not as described, or where the merchant is unresponsive, provincial consumer protection agencies or dispute resolution services (credit card chargebacks, payment provider disputes) may help.
Customer experiences
Overall reviews for Stardust storefronts show positive feedback for fast, tracked shipping, attractive packaging and good product quality in many cases. Verified buyers of Stardust Modern Design report generally accurate listings and helpful personalized service, though some customers have reported poor communication or missing tracking information. There are a few negative reports across Stardust-branded services - including complaints about product discrepancies and, for an online casino offering tied to the brand in Ontario, several recent complaints about technical issues and withdrawal problems. Use customer reviews as one data point and document your own interactions carefully.
Documentation checklist
- Order number, date, and payment method (receipt or confirmation email)
- Photos of the product (damage, packaging, labels) and screenshots of order status or tracking
- Copies of all communications with the seller (emails, chat transcripts, support tickets) and any written approval or denial
- Shipping/tracking numbers and courier receipts if returning or claiming damage
Common mistakes
Customers often assume every purchase can be refunded; with Stardust Modern Design many returns are refused and refunds are not the default remedy - authorized returns may only be credited as store credit and can incur restocking fees. Another common error is attempting to return goods without written approval: unauthorized returns are explicitly not accepted and may be refused or discarded. For Candles Co., waiting longer than 24 hours to request cancellation is a frequent cause of disappointment because cancellations are only accepted within that short window if the order has not shipped. Finally, failing to document damage (no photos or immediate reporting) weakens a damage‑in‑transit claim.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel within 24 hours (Stardust Candles Co.) | Possible if not shipped; no refund after shipping except for damage claims | Low if acted on quickly |
| Return with written approval (Stardust Modern Design) | Store credit may be issued within 30 days; cash refunds generally not offered; restocking fee up to 25% | Medium - High (approval required; customer pays shipping) |
| Unauthorized return or late cancellation | Generally not accepted; refund unlikely | High / Not accepted |
After cancelling
Keep copies of all cancellation confirmations, tracking numbers and any written responses. If you paid by credit card and the merchant refuses a refund that you believe is owed, you can consider contacting your card issuer for a chargeback if the merchant’s policy or conduct violates applicable consumer protections. For unresolved issues, file complaints with provincial consumer protection agencies or with third‑party dispute resolution services such as the Better Business Bureau. If you need to verify a seller’s reputation or follow up on shipping, use the merchant’s order tracking and retain photographic evidence of any damage.
Helpful resources: Stardust Store, Competition Bureau of Canada, Better Business Bureau (Canada), Canada Post.
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