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Sundance Now

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Termination letter drafted by a specialized lawyer
Sender
How Do I Cancel Sundance on Amazon Prime | Postclic
Sundance Now
11 Penn Plaza
10001 New York United States
support@sundancenow.com
Cancellation of Sundance Now contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Sundance Now service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Sundance Now
11 Penn Plaza
10001 New York , United States
support@sundancenow.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Sundance Now. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Sundance Now: Easy Method

What is Sundance Now

Sundance Now is a subscription streaming service offering curated independent films, documentaries and series with an ad-free viewing experience. It is available in Canada through web browsers and mobile apps and offers monthly and annual membership options.

How to cancel Sundance Now

What happens when you cancel

When you cancel, your subscription will stop future renewals. In most cases you retain access to Sundance Now until the end of the current paid billing period (this is explicitly noted for Google Play cancellations). After the billing period ends, streaming access is removed. Sundance Now’s help pages do not specify detailed data‑retention timelines; your account and profile information may remain on file per their terms of service until you request deletion or close the account through the appropriate channels.

Will I get a refund?

Sundance Now’s public help materials do not state a general refund policy or a 14‑day cancellation right for paid subscriptions in Canada. The documentation focuses on stopping renewals rather than issuing refunds. If you subscribed via Apple, the help pages point you to Apple’s refund request policies - any refund would be subject to Apple’s terms. For Google Play or direct web subscriptions, refunds are not guaranteed by Sundance Now’s published guidance; you may need to request a refund through your payment provider (Google, Apple or your bank) or raise the issue with Sundance Now support, but their pages do not promise refunds.

Sundance Now plans and pricing

Plan Price Period Features
Monthly Membership C$6.99 Monthly Standard subscription to Sundance Now - ad‑free streaming of exclusive content
Annual Membership C$59.99 Yearly Standard subscription to Sundance Now billed annually (~C$4.99/mo equivalent)

Your consumer rights in Canada

Under Canadian consumer protection laws, digital‑only services are not automatically entitled to provide refunds unless the provider’s terms or a specific provincial rule requires it. Sundance Now’s public help pages do not set out a broad refund entitlement for paid subscriptions in Canada. If you believe you were wrongly billed or did not receive the promised service, you can seek recourse through your payment provider (credit card issuer, Google, Apple) or contact your provincial consumer protection agency for guidance. Keep in mind processing and remedies can vary by province and by the payment platform used.

Customer experiences

User reports are mixed. Positive feedback highlights the free trial offer, interesting and high‑quality curated content, and the ad‑free experience. On the other hand, several customers have reported difficulty cancelling, recurring billing despite cancellation attempts, and challenges contacting customer service. The balance of reviews suggests the platform and content are well regarded by some users, while others have been frustrated by subscription and support issues.

Documentation checklist

  • Account email or username, subscription start date, and last 4 digits of the payment card
  • Order/receipt emails or App Store/Google Play receipts (screenshots if needed)
  • Dates and screenshots of cancellation attempts or error messages
  • Support ticket numbers or correspondence (if any) and any bank/credit card dispute reference
  • If mailing, the registered mail receipt (use registered/trackable delivery such as 'raccomandata A/R')

Common mistakes

Consumers commonly try to cancel inside a mobile app where cancellation is not supported; for direct Sundance Now subscriptions you must cancel via a web browser on sundancenow.com. Another frequent error is assuming cancellation via an app store automatically yields a refund - refunds are handled separately by Apple or Google according to their policies. Failing to keep receipts, screenshots or confirmation messages can make it harder to dispute unwanted charges later. Also double‑check which platform charged you (Sundance Now, Apple or Google) so you address the right account.

Comparative recap

Method Refund Difficulty
Website (sundancenow.com) Not specified by Sundance Now; refunds not guaranteed Moderate - must use web browser and My Account → Membership Settings
Google Play (Android) Refunds handled under Google Play’s policies (request via Google Play) Easy - cancel via play.google.com or Google Play app → Subscriptions
Apple (iOS) Refunds handled through Apple’s refund process Moderate - cancel via Apple ID Subscriptions in device Settings or apps.apple.com

After cancelling

After you cancel, keep your confirmation or take a screenshot of the cancellation confirmation and any emails you receive. If you do not receive confirmation, check your subscription status in the platform used to subscribe (Sundance Now account page, Google Play subscriptions, or Apple ID subscriptions). If you believe you were wrongly charged, contact the payment platform (Apple Support, Google Play Help or your bank) and consider filing a dispute if necessary. Helpful links: Sundance Now cancellation help (support.sundancenow.com), cancel a Google Play membership (support.sundancenow.com), cancel an Apple membership (support.sundancenow.com). Retain receipts and any correspondence for at least several months in case you need to escalate.

Address

Sundance Now Attn: Customer Service/Cancellations

11 Penn Plaza

New York, NY 10001

United States

If you send physical mail, consider registered/trackable delivery (for example, 'raccomandata A/R') to ensure delivery confirmation and retain the tracking/receipt for your records.

FAQ

To cancel your Sundance Now subscription via the website, sign in on a web browser, go to My Account → Membership Settings, and follow the cancellation prompts. Remember to keep proof of your cancellation.

Yes, when you cancel your Sundance Now subscription, you typically retain access until the end of your current billing period. Be sure to verify this based on your specific subscription terms.

Sundance Now does not guarantee refunds upon cancellation, and their help materials do not specify a refund policy. If you believe you are entitled to a refund, you may need to request it through your payment provider.

Yes, you can cancel Sundance Now through Google Play by visiting play.google.com → Subscriptions or through the Google Play app. For Apple, go to your Apple ID Subscriptions settings. Always keep proof of your cancellation.

Sundance Now offers a Monthly Membership for C$6.99 and an Annual Membership for C$59.99. The annual plan is billed annually, which is approximately C$4.99 per month.