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Cancellation service #1 in Canada
Tennis TV is a subscription streaming service that offers live and on-demand coverage of professional men's tennis events, match replays, highlights and related programming. It is operated by ATP Media and provides access via web browsers and mobile apps to subscribers in many countries, including Canada.
Follow these steps to cancel your Tennis TV subscription. The exact wording in your account or the support process may vary; keep records of each step.
When you cancel, access typically remains active until the end of the current billing period; the service stops auto‑renewing at the next billing date. Your account data (profile settings, watch history, billing records) is retained according to Tennis TV's privacy policy and data‑retention practices, so you may be able to reactivate without creating a new account. Cancellation does not necessarily delete personal data; request data deletion through the support channels if required.
Refunds depend on Tennis TV's terms of sale and the payment method you used. Many digital streaming services do not provide automatic refunds for unused time, but exceptions may be made for double charges, billing errors, or where local law requires a refund. If you believe you are owed money, contact Tennis TV support first and provide proof of payment and your account details. If the provider refuses and you paid by credit card or PayPal, you may be able to dispute the charge with the payment provider as a last resort.
| Plan | Price | Billing period |
|---|---|---|
| Monthly | Varies | Varies |
| Annual | Varies | Varies |
| Other / Promotional | Varies | Varies |
Canadian consumer protection is enforced at the provincial level and by federal authorities for competition and deceptive marketing. You have rights against unfair business practices and false or misleading representations. There is no single nationwide statutory “cooling‑off” period for all digital subscriptions, so refund entitlement will often depend on the merchant's terms and whether the sale involved misleading information. If you believe a business breached consumer protection rules, you can file a complaint with your provincial consumer protection office and seek remedies, or contact the Competition Bureau for suspected deceptive practices. For payments, credit card chargebacks and PayPal disputes are additional channels for resolution.
Users report a mix of experiences: some find account cancellation straightforward through the website and receive timely confirmation, while others have needed to contact support or their payment provider when the in‑app or web cancellation options were unclear. Complaints seen in public forums often concern unexpected renewals, unclear cancellation flows in third‑party app stores, or delays in receiving confirmation. Positive reports note responsive support and continued access until the end of the paid period.
Common mistakes include cancelling in a third‑party app store (Apple/Google) but not the Tennis TV account itself, or vice versa; this can leave the subscription active or cause continued billing. Another frequent error is not saving or requesting a written confirmation - without confirmation it is harder to prove cancellation if billing continues. Users also sometimes miss renewal deadlines or assume cancelling mid‑period yields a prorated refund when the provider's policy does not allow it. Example: cancelling an annual plan partway through does not always trigger a refund; confirm the billing policy before cancelling.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Tennis TV account (website/app) | Possible depending on policy | Easy |
| Contact support by email/form | Possible with evidence; depends on response | Medium |
| Send registered postal cancellation to ATP Media | Proof of request; refund depends on terms | Medium |
| Payment provider dispute (card/PayPal) | Possible for billing errors or unauthorized charges | Hard |
After you cancel, keep the confirmation and monitor your statement for any unexpected charges. If billing continues, contact Tennis TV support immediately and escalate to your payment provider if necessary. If you need to pursue a dispute, gather all documentation listed above and contact your provincial consumer protection office or consider small claims court for unresolved financial claims. For reactivation, you can usually sign back in and resubscribe via your account.
Helpful links: Tennis TV home and support: https://www.tennistv.com/; Government of Canada consumer information: https://www.canada.ca/en/services/consumer.html; Competition Bureau: https://www.competitionbureau.gc.ca/; Canada Post registered mail: https://www.canadapost-postescanada.ca/.
ATP Media, 4th Floor, 22-24 Worple Road, London, England SW19 4DD, United Kingdom
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.