Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Tv Guide
TV Guide Customer Service, PO Box 37360
50099 Boone
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tv Guide service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Tv Guide: Easy Method
What is Tv Guide
Tv Guide provides TV listings and program information for Canadian viewers through free apps and subscriptions to its magazine (print or digital). In Canada, the apps identified in 2024 - 2025 appear to be free, while magazine subscriptions are billed under the publisher’s subscription terms.
The service offers basic listings and a streaming guide; subscription features, billing and customer service are governed by the publisher’s terms and by applicable Canadian consumer protections.
How to cancel Tv Guide
- Cancel a magazine subscription: contact Tv Guide Customer Service (see Address section) or use the account/subscribe/manage options where you originally signed up. Send postal cancellation by registered mail to ensure proof of delivery.
- If you subscribed via the Apple App Store: open Settings → [Your Name] → Subscriptions, select the subscription and tap “Cancel Subscription.” For details see Apple Support.
- If you subscribed via Google Play: open the Play Store → Profile → Payments & subscriptions → Subscriptions, select the subscription and cancel.
- If you cannot cancel online or via the store, send a written cancellation to Tv Guide Customer Service, PO Box 37360, Boone, Iowa 50099, and keep the mailing receipt or tracking number.
What happens when you cancel
Cancellation stops future issues (paper or digital) immediately; you will not receive new issues after the cancellation takes effect. Renewal will be stopped so you won’t be billed for subsequent terms.
Fees already charged generally remain with the publisher unless a refund is granted at the company’s sole discretion or required by applicable law. Your account details and transaction records may be retained according to the publisher’s privacy and record‑keeping policies.
Will I get a refund?
As stated in Tv Guide’s Terms (Section 12), subscription fees are nonrefundable except as expressly stated or required by law. Subscriptions or renewals based on offers received after July 15, 2025, are specifically not eligible for refunds or credits for the remainder of the term, except at the company’s sole discretion.
If you subscribed through the Apple App Store or Google Play, cancellation stops future billing; refund requests for charges made through those stores must be handled through Apple or Google according to their refund policies. Under Canadian rules such as the CRTC TV Service Provider Code, limited cancellation/refund rights may apply for accessibility or other statutory protections; consult the relevant regulator for details.
Tv Guide plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| TV‑Guide Canada • Listings CA | C$0.00 | Free (no subscription) | Basic TV listings of Canadian channels, no cost |
| TV & Streaming Guide Canada | C$0.00 | Free (ad‑supported) | Live TV and streaming guide across Canadian services, ad‑supported |
Your consumer rights in Canada
Under the CRTC’s TV Service Provider (TVSP) Code, providers must give 30 days’ notice of changes, and consumers with disabilities may cancel without penalty within 30 days if the service does not meet accessibility needs. These protections can affect your right to cancel or obtain remedies in specific circumstances.
If you cannot resolve a billing or service issue with the provider, you may escalate to the Commission for Complaints for Telecom‑television Services (CCTS) for independent review and possible remediation.
Customer experiences
Reported experiences are mixed. Some customers praise helpful service actions such as agents arranging replacement issues or temporary digital access when mailed issues were missing. These cases show customer service can resolve delivery problems on an individual basis.
However, many reviews are negative: common complaints include missing issues, slow or unhelpful service responses, difficulty reaching customer service, billing errors, and frustration with being unable to plan ahead because of guide limitations. Several reviewers report trouble cancelling or getting refunds.
Documentation checklist
- Subscription/account name and username or email
- Proof of purchase (receipt, bank/credit card statement showing charge)
- Offer details and date (especially to determine if an offer was received after July 15, 2025)
- Any correspondence with customer support (dates, reference numbers)
- Tracking number or registered‑mail receipt if you send a written cancellation
Common mistakes
A frequent mistake is attempting to cancel in the wrong place: if your subscription was billed through Apple or Google, cancelling directly with the publisher will not stop store billing - you must cancel in the App Store or Play Store. Another common error is not checking whether the subscription offer date makes the charge nonrefundable (offers after July 15, 2025 are nonrefundable per the terms).
Customers also sometimes fail to keep proof of cancellation delivery (for mailed cancellations) or omit key account details in their request, which delays processing. Always keep copies of receipts and confirmation messages.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct (publisher / customer service) | Generally nonrefundable; refunds only at company discretion or as required by law | Medium |
| Apple App Store | Cancellation stops renewal; refunds handled by Apple per its policy | Low (self‑service via Settings) |
| Google Play Store | Cancellation stops renewal; refunds handled by Google per its policy | Low (self‑service via Play Store) |
| Postal mail (registered) | Same publisher terms apply; registered mail provides proof of delivery which helps disputes | Medium - High (slower, requires tracking/receipt) |
After cancelling
After you cancel, confirm you have received a cancellation acknowledgement and keep any confirmation numbers or emails. If you were billed via Apple or Google and believe you are owed a refund, request it through the store’s refund process.
If a provider will not resolve a legitimate complaint, you can consult the CRTC TVSP Code and, if appropriate, escalate to the Commission for Complaints for Telecom‑television Services (CCTS). For guidance on cancelling in mobile app stores, see Apple Support and Google Play help pages below.
Useful links: Apple - cancel subscriptions, Google Play - cancel subscriptions, CRTC - TV Service Provider Code, CCTS - file a complaint.
Address
Tv Guide Customer Service
PO Box 37360
Boone, Iowa 50099
For postal cancellations, send a signed cancellation letter and use registered/trackable mail so you have proof of delivery.