Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Ustvnow
28 West 27th Street, Suite 404
10001 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ustvnow service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Ustvnow: Easy Method
What is Ustvnow
USTVnow is an over‑the‑top streaming service that provides live U.S. television channels and on‑demand content to subscribers. It offers a range of subscription tiers, including plans with DVR and trials, and charges in USD with card/bank conversions for Canadian customers.
How to cancel Ustvnow
Cancellations are most commonly handled through your account settings or by contacting USTVnow support. If you paid through a third party (PayPal, Apple, Google, your card issuer), you may also need to cancel the recurring payment with that provider. Keep records of any confirmation you receive and monitor your bank or card statement to ensure billing stops.
- Online (preferred when available): Log in at your USTVnow account, open Subscription or Billing, select Cancel or Turn Off Auto‑Renew, and save any confirmation or reference number. If the option is not visible, proceed to the support route below.
- Support request / email: Use the USTVnow contact/support form on their website to submit a cancellation request - include your account email, subscription plan, and last 4 digits of the card used. Ask for written confirmation and a cancellation reference number.
- Third‑party payments: If you were billed via PayPal or an app store, cancel the recurring payment inside that service (PayPal > Settings > Payments; Apple/Google subscriptions in their respective account settings).
- Registered mail (if you prefer a paper cancellation): Send a signed letter marked "Attn: Cancellations" by tracked/certified mail to the primary address (see Address section). Keep the tracking/receipt and request a return receipt or written confirmation.
What happens when you cancel
After cancellation, your access typically continues until the end of the current paid billing period; automatic renewals should stop. Your account and profile data may remain on USTVnow unless you request deletion - retention policies vary. If cancellation was not processed or you continue to be billed, you should follow up with USTVnow support and your payment provider.
Will I get a refund?
USTVnow’s refund outcomes are handled case‑by‑case and are not universally guaranteed for recurring digital subscriptions. Refunds may be issued for billing errors, duplicate charges, or unauthorized transactions, but policies vary. If a refund is granted, the return will typically be processed to the original payment method and may take several business days to appear. For charges converted to CAD by your bank or card, the refunded amount may differ because of exchange rates and bank fees.
Ustvnow plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| TeleUP Canada + DVR | C$≈6.65 (based on $4.99 USD) | Monthly | Includes 4 Canadian channels, DVR |
| USTVnow (All Channels) | C$≈38.60 (based on $29.00 USD) | Monthly | All available channels, HD, on-demand |
| USTVnow + DVR | C$≈51.90 (based on $39.00 USD) | Monthly | All channels plus DVR, HD, on‑demand |
| 1‑Day Trial | C$≈5.30 (based on $3.99 USD) | One‑time | Trial access to all paid channels |
Note: USTVnow lists prices in USD; the CAD values above are estimated conversions and may vary depending on card issuer or bank exchange rates and fees.
Your consumer rights in Canada
Canadian consumers have protection under federal and provincial consumer protection laws that require clear disclosure of terms, including recurring charges and cancellation procedures. If you experience unauthorized charges you can dispute them with your card issuer and file complaints with provincial consumer protection offices. For financial disputes and guidance, the Financial Consumer Agency of Canada and provincial consumer affairs offices can advise on next steps.
Customer experiences
User reports vary: many customers successfully cancel online or through support with a prompt stop to billing, while others report delays or the need for follow‑up when a cancellation request was not confirmed. Experiences with refunds also vary - prompt refunds are reported in some cases, while others required escalation or involvement of the payment provider. Documenting each step improves the likelihood of a smooth resolution.
Documentation checklist
- Account email and username; subscription plan name
- Date(s) of charges and last 4 digits of payment card or payment method details
- Receipt, invoice, or transaction ID (screenshot or PDF)
- Copy of support ticket, confirmation email, or cancellation reference
- Registered mail tracking number and return receipt if mailed
Common mistakes
Common pitfalls include assuming a trial or promotional period auto‑cancels, forgetting to cancel the recurring payment inside PayPal or an app store, not saving cancellation confirmation, and sending a cancellation request to the wrong contact/channel. Examples: cancelling only in your banking app (which may not cancel the service subscription), or emailing support without including identifying billing details, which can delay processing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Case‑by‑case; possible but not guaranteed | Low (if option is available) |
| Support ticket / email | Case‑by‑case; may require escalation | Medium |
| Payment provider (PayPal / app store / card) | Depends on provider rules; disputes may result in refund | Medium |
| Registered letter to company address | Case‑by‑case; slower to process but provides proof | High |
After cancelling
After you cancel, retain your confirmation and monitor your card/bank statement for at least one billing cycle to ensure no further charges. If charges continue, reopen contact with USTVnow support and, if necessary, your payment provider to dispute the charge. Helpful resources: USTVnow main site and contact page, the Government of Canada consumer pages, and your card issuer’s dispute process page.
Useful links: USTVnow home, USTVnow contact/support, Government of Canada - Consumers, Financial Consumer Agency of Canada.
Address
USTVNow Inc.
28 West 27th Street, Suite 404
New York, NY 10001, U.S.A.
If sending a cancellation letter, mark it "Attn: Cancellations" and send by tracked/certified (registered) mail. Keep the tracking receipt and request a return receipt or written confirmation for your records.